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Zoe7traveller
Zoe7traveller
Inspiring
October 15, 2017
Answered

Can't import drone mp4 files into Lightroom? Please help :)

  • October 15, 2017
  • 3 replies
  • 5015 views

I'm running the most current Lightroom and suddenly I can't import videos from my DJI Phantom 4 drone.

I've been able to import videos from this drone and from other sources for years -- but suddenly in the last couple of weeks, despite countless tries, Lightroom refuses to important these vids.

I get the following message in a popup (attached pic)  An unknown error has occurrred while reading the video file.  Connecting to Dynamic Link server failed.

For reference, I uploaded a smaller sample video to my OneDrive.  I don't think there's anything unusual about the video.  You can download the original video here https://1drv.ms/f/s!As-WTlcyNuWiqYxjpOMm1jLhSHp4sw

I've not changed the way I've been doing stuff.  I'm out of ideas --- maybe you have some ideas?

This topic has been closed for replies.
Correct answer Zoe7traveller

I wound up uninstalled Quicktime and installing it again.  It resolved the problem.

3 replies

Zoe7traveller
Zoe7travellerAuthorCorrect answer
Inspiring
October 31, 2017

I wound up uninstalled Quicktime and installing it again.  It resolved the problem.

    Akash Sharma
    Akash Sharma
    Legend
    October 31, 2017

    Thanks for the update.

    Glad to know it is now working fine,

    ~Akash

    J
    jdefraine
    Participating Frequently
    September 9, 2018

    Any one with a solution when running on iMac as you can not uninstall Quicktime ???

    Akash Sharma
    Akash Sharma
    Legend
    October 17, 2017

    Hi DoctorMu,

    Thanks for providing the sample video and details.

    I  was able to import and play the video into latest version of Lightroom CC 2015.12. Which version are you using? (CC/6 or below)

    Try the steps mentioned below:-

    • Open Lightroom Preferences and click on the File Handling tab.
    • At the bottom of the File Handling options, find the Video Cache Settings.
    • Click the Purge Cache button.
    • Close the Preferences dialog.
    • Close Lightroom.
    • Launch Lightroom.

    Let us know if that helps.

    Thanks,

    Akash

      J
      jdefraine
      Participating Frequently
      September 9, 2018

      Tried this ... roughly how long should the PURGE take ? 2 days and still waiting for the dialogue box to finish

      ManiacJoe
      ManiacJoe
      Inspiring
      October 17, 2017

      Which exact version NUMBER of Lightroom?

      Mac or Windows? Which version?

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