Participant

Question

Can't import photos from ANY source in LR CC 5.7 fully updated

Forum|Forum|5 years ago
July 14, 2020
4 replies
460 views

Hi! I've gone through many previous posts. Don't see exact answer so far.

--fully uptodate on Creative Cloud

--Macbook Pro 2019, Catalina 10.15.5

--import to an external HD

--have already tried clicking off 'Dont import suspected duplicates"

July 6. everything normal as for hte past several years.

July 7. Started an import. LR Imported 10 photos then abruptly stopped. Can not import any photos since, not from camera, not from card, not from local folder, not from iPHoto, Google PHoto, any kind of file.

LR couints images, checks them, but they are all greyed out. So are all folders on left hand side of LR import page under Sources (computer, or extrnal hard drive, or anywhere there are photos of any kind.) After I cancel fruitless import, get a message say

ing "No PHotos or Videos found to import:

screen shot attached:

This topic has been closed for replies.

DdeGannes

Community Expert

While you are in the Security + Privacy section of your Apple Preferences you can also have a look at providing full disk access to Lightroom 5.7.

pj has offered the better option of upgrading your version of Lightroom. Be prepared for the eventual reality.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Community Expert

I am unable to retrieve the linked png, please repost using the attach image option so that the image displays in the body like the screen capture below.

In addition, Apple made some changes to Preferences with respect to security and privacy. So go to Apple Preferences > security and privacy>Files and Folders> make sure the folders you wish Lr 5.7 to have access to are permitted. See the screen capture above.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Community Expert

Not supported by Catalina. It will not uninstall or reinstall!

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

A

AnnaPurvesAuthor

Participant

So what do I do if I can't uninstall or reinstall LR?

dj_paige

Legend

"So what do I do if I can't uninstall or reinstall LR?"

You can upgrade to the current Lightroom Classic version. Or you can keep your fingers crossed that Lightroom 5.7 continues to work properly (which apparently, it is not) and that you don't have to re-install all your software, and that you don't have to move to a new MAC. Or you can start using some other software.

JP Hess

Inspiring

Lightroom 5.7 is not part of the CC program. And "fully updated" doesn't mean anything because Lightroom 5.7 is literally ancient. It hasn't been supported by Adobe for years. I don't know why the images aren't displaying, but it might have something to do with your operating system. Have you been successfully using Lightroom 5.7 recently?

A

AnnaPurvesAuthor

Participant

Yes! I have used it perfectly through July 6. July 7, as noted in my
post, it abruptly stopped working.

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