Participating Frequently

Question

CAN'T OPEN ANYMORE RAW FILES IN LIGHTROOM 6

Forum|Forum|5 years ago
November 23, 2020
2 replies
1621 views

I was able in the past to open in Lightroom 6, Canon 5D Mk IV RAW files, and now no more.

The system I use is Windows 10.

I tried with the Adobe online support, but they never call you back at the established hour, and they close the case before it's even solved...

They told me to try to download past Lightroom versions and also to install again the Creative Cloud, but it didn't work.

I hope to find some REAL help at least on this Forum.

Thanks,

Christian

Problem or error

This topic has been closed for replies.

J

Jao vdL

Community Expert

The 5D mk IV is not supported by Lightroom 6.0. You need at least LR 6.7. The last version of the perpetual license LR 6 was LR 6.14. I believe Adobe stopped providing downloads for the perpetually liensed LR 6 and I don't know how you could get the updater as I can't find it anywhere on the adobe website anymore. I can only find a page that says that Adobe does not supply any updaters for software it no longer supports (LR 6 is no longer supported since quite a while). You might need to call again to the (indeed terrible support) and request a link to the 6.14 updater. You might get lucky and get somebody who knows but it is unlikely. Failing that, your only option, if you don't want to subscribe to the Lightroom Classic version through creative cloud, is likely to run all your mk IV raw files through the free Adobe dng converter app.

C

christianh31161803Author

Participating Frequently

Thank you very much Jao for your precious information.

I will try to ask for the link to the 6.14 updater, if not as you mentioned:

I will convert the RAW files to DNG.

Anyway it's really unfair that they wouldn't support anymore one of their

older versions, just to force people to subscribe to the Creative Cloud.

Christian

dj_paige

Legend

No one has been "forced" to subscribe to the Creative Cloud. There are choices that everyone has, one of them is subscribing, and one of them is not subscribing. That's a choice, not a force.

Every company stops supporting old software at some point.

KR Seals

Community Expert

You will have to give more details. What exactly are you doing and what error message do you get? A screen shot would be helpful.

Do you mean"import" your5DIV files into Lightroom V6? That camera was first supported in V 5.7 so any version of LR 6 should work fine. Check in the Help -> System Info and let us know the exact version of LR you see there.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

C

christianh31161803Author

Participating Frequently

Thank you Kennet for your precious help.

I was wrong: they told me to download past version of Camera RAW and it didn't help,

and yes I meant to import and open the CR2 RAW files.

As you mentioned I checked and the Lightroom version is 6.0, but as you can see from

the screen shot I attached, when I try to update it, there is a message that says that my

Internet connection is not working, while it is...

Christian

AxelMatt

Community Expert

Here you'll find the installation file for lightroom 6 including the latest update to version 6.14

https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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