Cannot import folder with 2700 photos

Question

Version of app: Lightroom Classic v12.3 (Camera Raw 15.3)

OS: Windows

Steps to reproduce:

I have found a bug where if one folder has too many photos, it will not get imported. For example, I have save my photos in C:/2022/2022-09-16, and the 2022-09-16 folder had 2700 photos in it. If I now try to add this to my catalog in lightroom classic, the import panel says no photos detected. However, if I break this big folder up into 6 folders with a max of 500 photos each (C:/2022/2022-09-16-p1, C:/2022/2022-09-16-p2, C:/2022/2022-09-16-p3, etc.), I can now import the photos as usual.

Expected Result: Be able to import photos regardless of how many there are in a specific folder.

Actual Result: Can only import photos from folders with <=500 files.

Rikk Flohr_Photography · Answer

I've tested this scenario using Windows 10 and Lightroom Classic 12.3 on a folder with 1465 images (mix of DNG, Tiff, JPEGs.

The folder imports as expected with no issues.

Either there is a significant step missing from your instructions or the problem may be isolated to your installation. You've provided no system specs to examine so it is difficult to say what may be the issue. You may want to consider a preference file reset as a diagnostic step to see if it cures the issue.

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences.

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

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