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B
Brode2
Known Participant
March 1, 2020
Question

Cannot import MP4 files

  • March 1, 2020
  • 6 replies
  • 6292 views

Using LR Classic 9.2

Can't import MP4 video file.  Error msg, "Movie file contains no video frames".

File plays ok on QuickTime Player.

    This topic has been closed for replies.

    6 replies

    S
    SLyall
    Participant
    March 18, 2021

    I didn't take the time to figure which Codecs and which cameras.  I had around 2,5k filesin a mix of .wmv, .avi, .mp4 and .mov from maybe oround 10-12 cameras over a couple of decades, so I just jumped to a single batch job and let it run for almost 3 days.  Whn that was done, I imported all to Lightroom and there were no failures.

    johnrellis
    johnrellis
    Legend
    March 18, 2021

    "I used Handbrake to convert all my video files to a uniform .m4v format and all is well."

     

    Glad you resolved (or worked around) your issue. Do you remember the particular codecs that were the culprits?  Alternatively, what cameras produced the problem videos?

     

    [Use the blue reply button under the first post to ensure replies sort properly.]

    S
    SLyall
    Participant
    March 17, 2021

    I had a great call with Lightroom tech support to solve this.  It's about Codecs.  I used Handbrake to convert all my video files to a uniform .m4v format and all is well.  This takes some time, so I only provceeded after a succesful test.

    johnrellis
    johnrellis
    Legend
    March 20, 2020

    "All new and previously imported MP4 video files have to be converted to HEVC 1080p.  If not, they won't play or import."

     

    Hmm, I'm glad you've found a workaround for your issue. But in general, that isn't required: In addition to HEVC (Mac), LR 9.2 continues to support MP4, MOV, AVCHD, and AVI (Windows):

    https://helpx.adobe.com/lightroom-classic/kb/video-support-lightroom.html

     

    E.g. I was able to import your sample MP4 into my LR 9.2.  There's something else going with your LR installation, I'm afraid.

    A
    Anonymous
    May 8, 2020

    i have same issue with dji mavic 2 pro 4k hevc files, latest mac os, latest lr classic, adobe ignore this problem more than year

    "The video file appears to be corrupted or unrecognizable. It has no audio or video streams"

      sumeetch
      Adobe Employee
      sumeetch
      Adobe Employee
      May 11, 2020

      Hi,

      Thanks for reporting the issue. Do you mind sharing the videos which you are unable to import or play in Lightroom. We would try to reproduce the issue in-house and let you know.

      Regards, Sumeet
        johnrellis
        johnrellis
        Legend
        March 6, 2020

        The sample video imports and plays correctly in my LR 9.2 / Mac OS 10.14.6.

         

        It imports without error in my LR 9.2 / Mac OS 10.15.3, but the playback window in LR is all grey (the audio plays fine).  It plays in Quicktime on 10.15.3 just fine.

         

        [Use the reply button under the first post to ensure replies sort properly.]

        B
        Brode2Author
        Known Participant
        March 6, 2020

        John Ellis, I agree.  It plays fine on my iMAC, and on QuickTime, I just can't import it to LR.

          B
          Brode2Author
          Known Participant
          March 8, 2020

          AKASH,

           

          Have you forgotten me, or are you simply stumpted by this bug?  Come on ADOBE, I'm a long time user of LightRoom.  If you can't figure this out right away, I'll understand and wait, but I need to have you acknowledge it and respond.

            Akash Sharma
            Akash Sharma
            Legend
            March 2, 2020

            Hi there,

             

            Could you please let us know the format of the video that you are trying to import? If it is an HEVC encoded video, note that the same is currently only supported only on macOS High Sierra (v10.13) or above. Please see https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html#hevc-video-files for more details on the same.

             

            Thanks,

            Akash

            B
            Brode2Author
            Known Participant
            March 2, 2020

            I am running MAC OS Catalina 10.15.3
            My camera, Canon 6D Mark II is set to record Codec: AAC, H.264
            Menu settings on my camera are: FHD 29.97P, Standard IPB

            I have many other MP4 videos that I've imported into LightRoom in the past
            with no problem.--

            Mike

              Akash Sharma
              Akash Sharma
              Legend
              March 5, 2020

              Hi Mike,

               

              Would you mind sharing the video file with us via a Dropbox link?

               

              Thanks,

              Akash

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