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Cannot import Sony a7 III mp4 video

Community Beginner ,
May 06, 2023 May 06, 2023

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Windows 10 Pro / Lightroom Classic 12.3 / Camera Raw 15.3. Fresh install of Lightroom.

 

I am new to lightroom, and on the trial plan. I have successfully imported photos from folder and via USB to camera, but video fails. If I navigate to the video files during import lightroom shows "Preview unavailable for this file." in each video thumbnail. If I try to import (using "Copy" or "Add"), a pop-up appears saying "Some import operations were not performed" and for each file "The was a problem with the video file".This happens for all video files taken with the camera over the last months since I bought the camera (~100 videos on 5 different SD cards).

 

I have checked permissions on the folders, purged and expanded the video cache, and ensured that the dynamiclinkmanager.exe is not hanging.

 

Any ideas of how to fix or troubleshoot?

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correct answers 1 Correct answer

Community Beginner , May 06, 2023 May 06, 2023

SOLVED. I followed this, and it worked! I get thumbnails, and can import mp4! https://www.lightroomqueen.com/community/threads/a-solution-connecting-to-dynamic-link-server-failed-windows.46151/

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LEGEND ,
May 06, 2023 May 06, 2023

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Can you import still photos from this camera? What is the exact Destination folder selected in the Import dialogbox?

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Community Beginner ,
May 06, 2023 May 06, 2023

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- Yes, I can import photos from the camera.
- I navigate to my SATA drive with the files and chose "Add", so I expect the destination is the source. 
- I am away from the workstation right now, I will give you the exact path when I am back. But it is of the form: "K:/Sony a7iii/project 10/Private/M4ROOT/CLIP/C0016.MP4"
- And I can play the videos from outside lightroom.
- Here is a link to one of the files: https://drive.google.com/file/d/1_VhkDuoLPopFOJ_IRmsDfKZRhXnKNGfD/view?usp=share_link 

My best guess is that this is due to something in my windows installation, but not sure how to troubleshoot and not ready to reinstall windows for a trial. 

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LEGEND ,
May 06, 2023 May 06, 2023

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I think there Lightroom Classic has a limit on the number of penguins that can appear in the photo or video — haha, just joking. That's a lot of penguins!

 

This file imports correctly into my Lightroom Classic 12.3 on Windows 11. So I am at a loss as to why it won't import for you.

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Community Beginner ,
May 06, 2023 May 06, 2023

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Bwarhahah - thanks! I will see if I can purchase the penguin upgrade 😄

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Community Beginner ,
May 06, 2023 May 06, 2023

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Update:
- It works perfectly on on the system computer in Lightroom CC.
- Procmon shows problems loading VLC. It looks to me like a path is missing a seperator. Could this be the issue? VLC works without problems on its own, playing the file I cannot import. Maybe it is a path specific for lightroom?Capture.PNG

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Community Beginner ,
May 06, 2023 May 06, 2023

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SOLVED. I followed this, and it worked! I get thumbnails, and can import mp4! https://www.lightroomqueen.com/community/threads/a-solution-connecting-to-dynamic-link-server-failed...

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