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benoitt81156221
Participant
March 8, 2025
Answered

Cannot install/download Lightroom Classic on Win11

  • March 8, 2025
  • 4 replies
  • 1167 views

Hi,

I have a brand new PC with Win11, and i cant install Lightroom Classic or Photoshop because... an update is required!

The error is:

      Update required! If you would like to install Lightroom Classic, you must update your system.

 

That's when i try to download, not even when trying to install.

There is no way to get more details on the error 😞

 

I looked at the requirements here, and my system seem to be meeting all of them.

https://helpx.adobe.com/lightroom-classic/system-requirements.html

The only thing i could see is the 2Gb for a GPU. I dont have a dedicated CPU. Same as my previous PC where i had a i5-12600k.

 

My PC specs:

  • Processor 12th Gen Intel(R) Core(TM) i9-12900H 2.50 GHz
  • Installed RAM 48.0 GB (47.7 GB usable)
  • Windows 11 Home N (installed media feature pack 1000.26100.48.0), Version 24H2, OS build 26100.3194
  • No GPU

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

Correct answer benoitt81156221

Wow, thanks GoldingG for the quick replies!

 

When i tried to download the creative cloud app to install the other, the download worked but i got a DMG file. I search how to use them... It looks like i should have searched "what are dmg files" instead... just saw they are MacOS files.
I have no idea why adobe's site thinks i have a Mac. That's probably what cause the earlier compability problems.

 

This was with my Opera browser.

I just tried with another browser (Brave) and... it works!

Everything was downloading perfectly fine 🙂

4 replies

B
benoitt81156221AuthorCorrect answer
Participant
March 8, 2025

Wow, thanks GoldingG for the quick replies!

 

When i tried to download the creative cloud app to install the other, the download worked but i got a DMG file. I search how to use them... It looks like i should have searched "what are dmg files" instead... just saw they are MacOS files.
I have no idea why adobe's site thinks i have a Mac. That's probably what cause the earlier compability problems.

 

This was with my Opera browser.

I just tried with another browser (Brave) and... it works!

Everything was downloading perfectly fine 🙂

GoldingD
GoldingD
Legend
March 8, 2025

 

Windows 11 Home N (installed media feature pack 1000.26100.48.0), Version 24H2, OS build 26100.3194

 

So no bloat ware, and you apparently fixed the lack of required (for LrC, etc) Media Pack, as addressed in:

Can I assume that you restarted (not shut down, but restarted) your computer after installing the Media Pack? (mentioned in link)

GoldingD
GoldingD
Legend
March 8, 2025

 

Intel Core i9-12900H 2.50 GHz

 

So, based on that CPU, I take it this computer is a laptop. But what make and model?

 

Oh, and something to attempt (if you have not already attempted). If you were able to download and install the Adobe Creative Cloud Desktop App, but installing LrV v14.2 fails from it, and current PS as well, attempt an older version. Specifically with LrC v14.2, lack of AVX2 support has become critical, now looking at your CPU that should not be the case, but.... (PS was picky on this earlier)

 

 

GoldingD
GoldingD
Legend
March 8, 2025

 

 

That's when i try to download, not even when trying to install.

 

 

Is this when you download the Adobe Creative Cloud Desktop App, or after?

 

After a bit of rethinking, and a bit of research, I suspect you were attempting to download and install LrC, from an Adobe product page. Another member is having a similar issue (does not see an app in that members case). Perhaps a page like this:

https://www.adobe.com/apps/all/all-platforms/pdp/lightroom-classic

 

That method is a bit odd. Normal method is to install the Adobe Creative Cloud Desktop App, then install the various Creative Cloud Apps thru that. By the way, PS first

https://creativecloud.adobe.com/apps/download/creative-cloud

P.S. if you were attempting to avoid installing the Adobe Creative Cloud Desktop App, you would have failed as it would have installed along with LrC had that method worked. 

'Also, I wonder if Adobe has a bug on those web pages.

 

 

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