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T
tth25277129
Participant
November 10, 2019
Answered

Cannot login creative cloud after upgrade to new macbook pro machine

  • November 10, 2019
  • 3 replies
  • 586 views

I canot login to creative cloud after upgrade my macbook pro to 2019 15" model from 2015 13".

it shows error to login but I cannot place my id & pwd in anywhere.

This topic has been closed for replies.
Correct answer GoldingD

Ahh, Ok, so you tried to restore a  copy of Adobe Creative Cloud Desktop App, and then run it. That won't work.

Probably better to uninstall it, download a new copy, and install the new copy.

 

First download the script to remove Adobe Creative Cloud Desktop App

see: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Then download and install a fresh new copy

 

see: https://www.adobe.com/creativecloud/desktop-app.html

 

'Note that this will not remove your programs like Photoshop, Lightroom, Lightroom Classic, or Brudge.

 

 

 

3 replies

GoldingD
GoldingDCorrect answer
Legend
November 11, 2019

Ahh, Ok, so you tried to restore a  copy of Adobe Creative Cloud Desktop App, and then run it. That won't work.

Probably better to uninstall it, download a new copy, and install the new copy.

 

First download the script to remove Adobe Creative Cloud Desktop App

see: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

 

Then download and install a fresh new copy

 

see: https://www.adobe.com/creativecloud/desktop-app.html

 

'Note that this will not remove your programs like Photoshop, Lightroom, Lightroom Classic, or Brudge.

 

 

 

T
tth25277129Author
Participant
November 11, 2019

Great thanks, it works fine now after reinstall creative cloud.

I thought this app cannot work restore from time machine. 

 

Thanks,

Tommy

GoldingD
GoldingD
Legend
November 10, 2019

I do not understand. What do you mean by you login via Chrome? What does using a web browser to do with signing in to your Adobe Creative Cloud Desktop App?

 

 I am clearly missing something.

 

 

 

 

T
tth25277129Author
Participant
November 11, 2019

My question is "I cannot open Creative cloud app on my new MBP which is restored by time machine".

In another way, I can login to "Creative cloud webpage via browser". 
AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
November 10, 2019

Do you try to ling via webbrowser like Safari or the Creative Cloud client?

Which error message do you get? Please post the exact message.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
T
tth25277129Author
Participant
November 10, 2019

Yes, I tried to login creative cloud via Chrome and successfully.

Please see attached screenshot for detail.

But when I try to launch LR classic desktop then it will show the same error "I have sign out'.

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