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Cannot startup Lightroom Classic even after reinstalling

Community Beginner ,
Dec 18, 2024 Dec 18, 2024

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Hello,

I've been having trouble booting up LrC version 14.1.1. When opening from start menu, desktop shortcut, or CC, LrC does not open a window. When opening Task Manager, it shows LrC running and using resources, but there is no visible window open. I have tried ending the task in Task Manager, rebooting, and even uninstalling/reinstalling LrC through CC. I don't recall any specific changes made that would have caused this, as I tried opening my Catalog one day and it suddenly appeared with this issue. Any help in understanding what is going on would be greatly appreciated! Thanks.

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LEGEND ,
Dec 18, 2024 Dec 18, 2024

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Please share a screenshot of the file contents of the folder your catalog is in

12.png

 

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New Here ,
Dec 19, 2024 Dec 19, 2024

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The download lightroom classic

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Community Expert ,
Dec 18, 2024 Dec 18, 2024

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If you've checked that there's no .lock file as @GoldingD wrote try to reset Lightroom Classic's/ Lightroom Desktop preferences. Preferences are immune to an uninstall/reinstall.

 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

 

Reset Procedure:

  1. Close Lightroom.
  2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
  3. Overwrite the Preferences when prompted by the dialog.
  4. Close Lightroom.
  5. Restart Lightroom.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Dec 19, 2024 Dec 19, 2024

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I'm having same problem as ZaneF But I see there IS a lock file. what do I do with that?

LR Lock File.png

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Mentor ,
Dec 19, 2024 Dec 19, 2024

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Delete the .lock file.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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LEGEND ,
Dec 19, 2024 Dec 19, 2024

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What lock file, I do not see it in that screenshot. Is it lower down? But what is with that first file? PS icon, but LrC file, and a description of lock file but no file extension indicating such??

 

Ahhh, you did a search, that just confuses the issue. Actually select the folder your actual current working catalog is in, and show that folder.

 

Also, you clearly have MS account in use to log on to your Windows computer, fine, but that forced the use of OneDrive upon you, specifically auto sync of various user system library's with OneDrive. (User, Documents, Downloads, Pictures, Videos, Music, others?)  As a result your LrC catalog is syncing to OneDrive. Some say that is a solution made in heaven, others say hell. That situation can slow LrC performance down. Each and every edit in the catalog and it syncs to OneDrive. And if you are having a bad Internet access day, even worse. And in rare situations, the catalog can get corrupted. Consider either disassociating the folder the catalog is in with OneDrive, or create a root level folder, that Is not syncing to OneDrive, and move the catalog (make sure you have good backups) name the folder as you see fit, but not pictures, etc, perhaps something like MyPhotography, MyLightroom,Rumpelstiltskin, GrumpOldBugger, anything other than the existing user system folders.

 

 

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Community Expert ,
Dec 19, 2024 Dec 19, 2024

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As far as I see your catalog is located on Microsoft's OneDrive.

This can be very problematic. Please move the catalog to the local hard drive.

How do I move or rename my catalog? | The Lightroom Queen

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Dec 19, 2024 Dec 19, 2024

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I have a .lock file as well and am located in OneDrive. I've had no issues with this, but I'll move the catalog to a local location. Here is the old location:

ZaneF_0-1734636780263.png

and the new location:

ZaneF_1-1734637056085.png

Is it still suggested to delete the .lock file here and try to reboot Lightroom? If so, should I still try the reset procedure even if the actual Lightroom window does not open up?

 

 

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Community Expert ,
Dec 19, 2024 Dec 19, 2024

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quote

Is it still suggested to delete the .lock file here and try to reboot Lightroom? 

 

By @ZaneF

 

Yes!!

quote

 

 If so, should I still try the reset procedure even if the actual Lightroom window does not open up?

 

 


By @ZaneF

 

Also Yes!!

 

If both doesn't help check if the catalog has a problem. First restore the catalog from the latest backup.

Is this doesn't help, hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.

AxelMatt_0-1734680971369.png

First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and see if this catalog works. If yes, you could then try to import your current catalog into the new one.

 

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Dec 20, 2024 Dec 20, 2024

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The reset procedure and opening this catalog dialogue seems to have worked for me (in that I can now open LrC). The problem definitely seems to be with that particular catalog, as I can now open other catalogs without issue. Of course, I'd still like to be able to access the catalog that's causing me issues, and it seems that opening backups is also an issue. How do you suggest going about importing the problem catalog into a new one and circumventing this?

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LEGEND ,
Dec 20, 2024 Dec 20, 2024

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Can you share a fresh new screenshot of the folder the catalog is in, and either annotate what file is the catalog in question (or tell us in words it's full name)

 

 

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Community Beginner ,
Dec 20, 2024 Dec 20, 2024

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ZaneF_1-1734716877532.png

Here is the current location and catalog selected. As your recommendation below, I moved the backups out of the C drive. When loading this catalog, no LrC window opens, but the LRCAT-SHM, LRCAT-WAL and the LOCK files are continually created and deleted over and over again. Even when deleting the lock file, this occurs.

 

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Mentor ,
Dec 20, 2024 Dec 20, 2024

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I recently experienced this exact situation in Win 11. It turned out to be a corrupt catalog (caused by defective memory module). 

Find your most recent catalog backup, unzip it and copy that to the Lightroom Classic folder where your catalog is located. First, rename the catalog that is not loading. Double click on the unzipped backup catalog once it's in the Lightroom Classic folder to get LrC to start with that catalog. Be sure any .lock file is deleted first.

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Mentor ,
Dec 19, 2024 Dec 19, 2024

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Also, those highlighted file indicate you searched on ".lrcat" not ".lock"

Do the search again looking for ".lock".

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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LEGEND ,
Dec 20, 2024 Dec 20, 2024

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Also, in that screenshot on December 19. I see a folder named Backups. Are you keeping both your  working catalogs and your catalog backups on C drive? Bad.

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New Here ,
Dec 21, 2024 Dec 21, 2024

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I had the exact same issue, which seems to have come with the latest update. Reseting Preferences had no effect, but starting Lightroom with the CTRL key and pointing it from the default install library to my own library opened Lightroom and it proceeded as normal. Go figure.

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