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dj aa7
dj aa7
Participant
October 19, 2017
Answered

Classic CC freezes

  • October 19, 2017
  • 8 replies
  • 6448 views

Mac

New install. Opened it, upgraded catalogue. Selected picture, hit Develop. Froze.

Nothing useable. Only mouse pointer moves. Nothing clickable. Keyboard unresponsive. Had to force shutdown computer.

Tried again. Same happened.

Force shutdown. Stopped lr from launching. Unistalled LR, including old cc version.

Download and install classic from cc menus.

Started classic, upgraded catalogue. Selected picture, hit Develop. FROZEN

    This topic has been closed for replies.
    Correct answer dj aa7

    I figured it out. My computer doesn't meet the minimum system requirements.

    Turning off graphics acceleration reduces performance. Makes the program too slow to work efficiently for a work environment. If not a work computer, may be tolerable for some. But i ran a bench mark test and it runs much slower than previous version and only benifit is the new masking tools. Not worth it for me.

    I just downgraded to lr cc 2015.12 (lr 6.12) until i get a new work station.

    8 replies

    camraom
    camraom
    Participant
    August 21, 2020

    I have the latest 24" iMac that far exceeds the minimum requirements and it freezes on that so that can't be the problem. Mine is currently frozen just when I need to get some photographs out! Looks like I'm going to have to do a forced reboot!

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    August 21, 2020

    This thread has already been tagged as answered?  It will not attract attention to your issue.

    What version of Lightroom are you using and what version of iMac are you running?

    It would have been better if you start a new thread and describe the problem you are having.

     

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    S
    Seb Springbett
    Participant
    January 1, 2018

    Lightroom Classic CC was freezing frequently and also crashing on my Mac with 16GB RAM running High Sierra.  I unticked 'use graphics processor' in preferences/performance/camera raw and it has been fine since.

      theoriginals
      theoriginals
      Participant
      October 21, 2017

      Thank You.  I thought I as the only one with the freezing problem.  How do you down grade to an older version?

      physoc
      physoc
      Participant
      December 3, 2017

      I repeatedly had this problem, with no GPU installed, until I watched the system info in Task Manager when LR was locked-up. The problem seemed to be with the dynamiclinkmanager.exe and dynamiclinkmediaserver.exe, both found buried in the LR folders. I disabled both in my firewall application control and have not had a problem since. This is a problem that only surfaced since the 'Classic' update.

      E
      EricfKelly
      Participant
      October 21, 2017

      Hello.  I have the same problem.  Im just curious. How do you “downgrade“ to 6.12?  Thank you-

      dj aa7
      dj aa7Author
      Participant
      October 23, 2017

      Go to the Creative Cloud app, where you can see the apps, assets, and so forth. In the app menu, first uninstall the new LR Classic. Then select the pull down menu for LR Classic, and choose "other versions". You should see LR 6 install.

      Run it. This will only install LR 6.0 CC. Once installed, DO NOT UPGRADE FROM CREATIVE CLOUD APP! This will delete 6.0 and reinstall Classic. Instead. Google "LR CC 6.12" and find the adobe page. There, you xan select your operating system and download the 6.12 update.

      Enjoy

        dj aa7
        dj aa7AuthorCorrect answer
        Participant
        October 21, 2017

        I figured it out. My computer doesn't meet the minimum system requirements.

        Turning off graphics acceleration reduces performance. Makes the program too slow to work efficiently for a work environment. If not a work computer, may be tolerable for some. But i ran a bench mark test and it runs much slower than previous version and only benifit is the new masking tools. Not worth it for me.

        I just downgraded to lr cc 2015.12 (lr 6.12) until i get a new work station.

        S
        seanf123
        Participant
        October 21, 2017

        Was having the same issue. Just tried this trick to turn off the graphic processor and it worked. Thanks!

          A
          aagep74903954
          Participant
          October 20, 2017

          Hi.

          I had the problem, having an old iMac 24"

          I tried this, taken from an old question elsewhere in this forum.

          Please turn off the Graphics Processor from the Lightroom preferences.

          Open Lightroom

          Go to Lightroom Preferences from the Edit menu

          Click on Performance tab

          Uncheck the Graphics Processor

          Restart Lightroom

            J
            JuttaKarin
            Participant
            December 27, 2017

            Every time I go in to preferences, it completely FREEZES on me there too, so I am unable to turn GPU OFF!!! Can someone please help me with this??? I am getting so frustrated! Why is this not an option during the install process!!!

              KR Seals
              Community Expert
              KR SealsCommunity Expert
              Community Expert
              December 27, 2017

              Solution 2 in this article will let you turn off the graphic processor OUTSIDE Lightroom.

              Adobe Lightroom GPU Troubleshooting and FAQ

              Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
              E
              EricfKelly
              Participant
              October 20, 2017

              I have the same exact problem. Unusable-

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