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menas43928034
Participant
November 12, 2017
Question

Cloud storage full but files & archives empty

  • November 12, 2017
  • 18 replies
  • 50732 views

Once I got the notification that my cloud storage was almost full I decided to go ahead and delete most of my files in Lightroom. On the desktop app, it let me delete them and when I went online to clear out any files or archived files from the cloud, there was nothing there. My phone app and the desktop app both say im out of storage so I can't upload any of my new work. I've already played the waiting game for a few weeks to see if the storage just needed some time to free up after deleting but it hasn't helped. Please help me!!!!

Please note that under the activity tab when I'm looking at my assets online it says that 0 of 20 gb is being used. It's the app on my desktop and phone that say my storage has exceeded my 20 gb. I've already tried uninstalling and re-installing.

    18 replies

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    bobrosset
    bobrosset
    Participant
    September 23, 2018

    I tried your solutions here, even I got in touch with Adobe. Share my screen with customer support, and they pointed out that the files on my user root folder was causing that problem. Not just Creative Cloud Files, but Applications, Desktop, Documents, Download, Google Drive, Movies, Music, Pictures, Projects and Public... yes... Anyway. 629Mb are still MIA. So I'm open to suggestions! I don't want to deal with that guy from tech support anymore.

      B
      brenden_cc
      Participant
      February 28, 2019

      Sounds like a server-side issue, perhaps. If that's the case, you're gonna have to go through support. But, as Gutivis​ said, check Deleted on the website version of the Creative Cloud folder, if you haven't already. That's what I did. Turns out desktop end doesn't give you the option to actually delete.

      sincere_Coast5CAD
      sincere_Coast5CAD
      Participant
      August 30, 2018

      Check your deleted folder! Fixed the issue for me

        G
        Gutivis
        Participant
        June 8, 2018

        FIX / Solved my problem.

        My storage was "full" at 20gb but the folder had only 10gb.

        - Open the folder on the browser

        - Go to folder "Deleted"

        - Selected everything and delete permanently

        - The storage space will be updated

        In my case, the deleted folder had 1,1gb, but when I deleted it I had 9gb cleaned.

          H
          Hubert21890799fhan
          Participant
          May 16, 2022

          You are Number One.

          P
          p-riv
          Participant
          March 10, 2018

          Cloud shows 17GB out of 20 used but when i go through Assets there are no files to account for the 17GB ,and after i archived then permanently deleted what was showing, no change

          .

          If i have 17GB used then where are my files??

          And we are supposed to trust Adobe with all of our precious photographs?

          Not any time soon.

          For sure not until they open up Lightroom CC connectivity to 3rd Party Cloud storage services like Google, Microsoft, Amazon or others (Flickr, SmugMug . . . .) which are already being used with annual plans by many including myself.

          Unfortunate all around.

            Stephen Gard
            Stephen Gard
            Inspiring
            March 9, 2018

            Same problem here.

            This is what I did.

            Opened Lightroom CLASSIC.

            Went to Preferences.

            Chose Lightroom Sync tab

            Chose 'Delete All Synced Data'

            Another screen opened giving the option 'Go to Lr Web to proceed'

            * That page had a 'Delete Lightroom Library' option

            Clicked it and followed the instructions.

            Problem solved - for me.

            * I could not find anywhere on my Adobe account with a link to that 'Delete All Synced Data' page. Had to go through LR Classic.

            I could not delete 'All Photos' in Lightroom CC because the 813 images had not finished uploading.

            Creating an Album did nothing to help, because the 813 images had not finished uploading.

            They had not finished uploading because I bought a new Mac (please note: it's not a MAC), and deleted all Adobe software and images from the old Mac (which is not a MAC).

            Adobe Cloud could not cope with this situation, it seems.

            SDG

              N
              northwardfilms
              Participant
              October 31, 2020

              Thank you. This is exactly what I needed. 

              jeremiahy13707766
              jeremiahy13707766
              Participant
              March 4, 2018

              I am also dealing with this issue. My cloud storage says I am over my limit even after I have deleted everything, including all my archived folders. I have deleted everything except a few (less then 10) select photos from my local folder (creative cloud folder on my computer) in addition to the web folder. Can anyone help?

                thomass82908003
                thomass82908003
                Participant
                January 21, 2018

                Is there a resolution to this problem? I even "Deleted All Data" but it still says my cloud storage is full.

                  john beardsworth
                  Community Expert
                  john beardsworthCommunity Expert
                  Community Expert
                  January 21, 2018

                  Delete All Data clears the Lighrroom Mobile content, but your cloud storage also includes Adobe Creative Cloud files. The archive contains stuff that you have deleted and uses space.

                    thomass82908003
                    thomass82908003
                    Participant
                    January 21, 2018

                    I checked in all the creative cloud archives and don't see any files there either. I haven't used the creative cloud for several months. Thanks for the idea though!

                      J
                      Community Expert
                      Jao vdLCommunity Expert
                      Community Expert
                      November 12, 2017

                      So online ( Adobe Photoshop Lightroom  ) you see nothing? Perhaps you have files stored in the creative cloud disk part. Those are in Adobe Creative Cloud . If both are empty you should have the full storage available.

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