Cloud storage full but files & archives empty

New Here ,
Nov 12, 2017 Nov 12, 2017

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Once I got the notification that my cloud storage was almost full I decided to go ahead and delete most of my files in Lightroom. On the desktop app, it let me delete them and when I went online to clear out any files or archived files from the cloud, there was nothing there. My phone app and the desktop app both say im out of storage so I can't upload any of my new work. I've already played the waiting game for a few weeks to see if the storage just needed some time to free up after deleting but it hasn't helped. Please help me!!!!

Please note that under the activity tab when I'm looking at my assets online it says that 0 of 20 gb is being used. It's the app on my desktop and phone that say my storage has exceeded my 20 gb. I've already tried uninstalling and re-installing.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Thank you very much!

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Community Beginner ,
Jul 30, 2019 Jul 30, 2019

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I've got the same issue, I've deleted from the app, and on the web and it stills says I'm at 99.9%. I do not even use Lightroom, its' not even installed on my computer.

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Community Beginner ,
Jul 30, 2019 Jul 30, 2019

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I had to cal tech support and have them reset my storage.

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Community Beginner ,
Nov 21, 2019 Nov 21, 2019

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Same for me...finally I found solution:

See your files online (not only on desktop), and look for a folder "deleted" - all deleted files is still stored there until deleted from here, they will take the room.

 

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New Here ,
Mar 04, 2020 Mar 04, 2020

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Thank You! This finally helped me!!!

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Community Beginner ,
Dec 15, 2019 Dec 15, 2019

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Ditto for me. There is nothing in my Deleted folder. There is nothing in my Files folder. There's less than 100 MB in Libraries. There are 2 photos with Sync errors that I'll try to fix from my iPhone. Yet I continue to get a message that I'm using 21 GB of my allotted 20 GB.

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New Here ,
Dec 30, 2019 Dec 30, 2019

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Same here. No files, nothing in the deleted folder. Storage full.

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New Here ,
Jan 18, 2020 Jan 18, 2020

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Also having this issue. Nothing shown in the Delete Folder, nothing showing in my Library at all. I dont understand why it's hard for Adobe to let us manually control these.

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Community Beginner ,
Mar 05, 2020 Mar 05, 2020

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deleted-files.png

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Community Beginner ,
Mar 05, 2020 Mar 05, 2020

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It did not work on the phone, try login in on a computer, I posted a screenshot.

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New Here ,
Jun 11, 2020 Jun 11, 2020

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You should check Deleted option at once it might possible all deleted items are present there. Check it if find your items in Deleted category simply delete all items parmenantly and bang you have your full space.

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Guest
Jun 27, 2020 Jun 27, 2020

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Unfortunately, this does not work. There are just two deleted images shown but I'm told that I have more than 20GB used of 20GB allowance.

Is this long-standing issue an effort to extort customers. Very poor experience.

 

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Participant ,
Jul 07, 2020 Jul 07, 2020

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This worked for me, after a day of frustration.

 

Maybe I missed something, but I think Adobe could have made it a little clearer how to delete files and get some storage back.

 

Of course if I was synical I would say that they're hoping you would get so frustrated that you just buy extra storage...

 

Maybe there's a youtube video of how to do it.  I should have looked there first.

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