Cloud Storage Full

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Cloud Storage Full - I’ve deleted everything including deleted folder on all devices yet Cloud Storage shows 48.9 GB used. I checked Lightroom on my iPhone, iPad and Mac and lightroom classic on my Mac. What could be there?

macOS

Sean McCormackCorrect answer

Community Expert

You've gone to Lightroom Sync in Prefernces, and clicked Delete All Data? It goes to LrWeb (lightroom.adobe.com) where you click on your avatar photo and from the menu choose Account Info. Then from the dialog that appears choose 'Delete Lightroom Library'. You need to restart Classic after.

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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CharlieBee423

Participant

thanks, I had the same problem and this fixed it. creative cloud storage is a dismal failure. they would save everyone so much time trying to figure out what is going on, by putting a breakdown of this cloud storage and what apps the content is from. Its a agatha christie book trying to sleuth out what is using the storage. to have to go to your profile, account info and then type a sentence to actually clear out the storage is rediculous.

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Atomise

Participating Frequently

Totally agree with CharlieBee423, although I'm sure Adobe get a fair few people just paying for extra storage out of desperation so they're not really incentivised to solve this glaring issue.

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Sean McCormack

Correct answer

Community Expert

You've gone to Lightroom Sync in Prefernces, and clicked Delete All Data? It goes to LrWeb (lightroom.adobe.com) where you click on your avatar photo and from the menu choose Account Info. Then from the dialog that appears choose 'Delete Lightroom Library'. You need to restart Classic after.

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Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

chriso61607573Author

Participant

Thank you, that did the trick.

My intention is to share to cloud storage from Lightroom Classic only and
only share certain collections.

Chris Orth

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Sean McCormack

Community Expert

Good to hear Chris. Can you mark the answer correct so people searching for this issue can see it with the post? Cheers!

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Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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