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Cloud storage issues

New Here ,
Dec 20, 2022 Dec 20, 2022

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Hi 

I have 2 plans running for storage 

one for 20GB and 100GB and always had combined them together but now I'm only getting 100GB instead of 120GB 

 

does anyone know how to fix this 

 

thanks.

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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I did not know that it is possible to combine Cloud Storage for two separate Accounts!

Anyway- Community volunteers cannot fix subscription questions.

Contact Adobe Support.

! CONTACT CUSTOMER SUPPORT

 

Regards. My System: Lightroom-Classic 13.4, Photoshop 25.9.1, ACR 16.4, Lightroom 7.4, Lr-iOS 9.0.1, Bridge 14.1.1, Windows-11.

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LEGEND ,
Dec 22, 2022 Dec 22, 2022

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I suspect that what you did was wrong. Solution was not to add an additional subscription. 

 

Searching the web on "creative cloud add storage" yields:

https://helpx.adobe.com/x-productkb/global/upgrade-creative-cloud-storage.html

 

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New Here ,
Jan 17, 2023 Jan 17, 2023

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Hi 

 

it's happened again!

I have 2 plans running for storage 

one for 20GB and 100GB and always had combined them together but now I'm only getting 100GB instead of 120GB. 

thanks

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LEGEND ,
Jan 17, 2023 Jan 17, 2023

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Contact Adobe

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New Here ,
Feb 18, 2023 Feb 18, 2023

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It's happened again 

 

was showing 120GB yesterday now just 100gb again and I haven't even cancelled any plans yet. 

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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It's still a job for Adobe directly. No one here can help with it. Here's @Rob_Cullen' s link from previously. 

 

https://helpx.adobe.com/contact.html?step=LTRM_adobe-id-signing-in_stillNeedHelp

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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