Participant

Question

Cloud storage issues

Forum|Forum|3 years ago
December 21, 2022
4 replies
626 views

Hi

I have 2 plans running for storage

one for 20GB and 100GB and always had combined them together but now I'm only getting 100GB instead of 120GB

does anyone know how to fix this

thanks.

Cross-app workflows

This topic has been closed for replies.

B

Brad276568169jlxAuthor

Participant

It's happened again

was showing 120GB yesterday now just 100gb again and I haven't even cancelled any plans yet.

Sean McCormack

Community Expert

It's still a job for Adobe directly. No one here can help with it. Here's @Rob_Cullen' s link from previously.

https://helpx.adobe.com/contact.html?step=LTRM_adobe-id-signing-in_stillNeedHelp

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

B

Brad276568169jlxAuthor

Participant

Hi

it's happened again!

I have 2 plans running for storage

one for 20GB and 100GB and always had combined them together but now I'm only getting 100GB instead of 120GB.

thanks

GoldingD

Legend

Contact Adobe

GoldingD

Legend

I suspect that what you did was wrong. Solution was not to add an additional subscription.

Searching the web on "creative cloud add storage" yields:

https://helpx.adobe.com/x-productkb/global/upgrade-creative-cloud-storage.html

Rob_Cullen

Community Expert

I did not know that it is possible to combine Cloud Storage for two separate Accounts!

Anyway- Community volunteers cannot fix subscription questions.

Contact Adobe Support.

! CONTACT CUSTOMER SUPPORT

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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