Cloud storage not fully available after deleting Lightroom(5.3) library, macOS 12.3.1

New Here ,
May 23, 2022 May 23, 2022

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Hallo Community, 

Nach dem vollständigen Löschen meines 20 GB Cloud-Speichers (Photoshop Lightroom Foto Abo) erhalte ich die Anzeige 0 Fotos, 0 Alben und 0 Gelöschte Dateien. <- perfekt!
Aber: Trotzdem werden weiterhin 2.3 GB von 20 GB als belegt angezeigt. (immerhin 11.5% !!)

Ich habe mehrfach in der Web-Anwendung (lightroom.adobe.com) über "Konto Informationen" / "Lightroom-Bibliothek löschen" die komplette Bibliothek gelöscht. Dies beweirkt leider keine Änderung. 
Was kann ich nun noch tun? 

System: 

Lightroom-Version: 5.3 arm64 [ 20220328-1357-45ff827 ] (Mar 28 2022)
Betriebssystemversion: macOS 12.3.1 (21E258)

Vielen Dank für eure Vorschläge!


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correct answers 1 Correct answer

Adobe Employee , May 23, 2022 May 23, 2022
Hi there, Thanks for reaching out. We're sorry about the trouble experienced with Lightroom. We're here to help. Did you try deleting the files from here https://assets.adobe.com/cloud-documents? If not, try these steps: -Open the folder on the browser -Go to the link mentioned above - Go to folder "Deleted." - Selected everything and delete it permanently - The storage space will be updated Re-login to the account once done. Let us know if this helps. Regards, Ranjisha

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi there,

 

Thanks for reaching out. We're sorry about the trouble experienced with Lightroom. We're here to help. Did you try deleting the files from here https://assets.adobe.com/cloud-documents? If not, try these steps:

-Open the folder on the browser

-Go to the link mentioned above

- Go to folder "Deleted."

- Selected everything and delete it permanently

- The storage space will be updated

 

Re-login to the account once done. Let us know if this helps.

 

Regards,

Ranjisha

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New Here ,
May 31, 2022 May 31, 2022

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Hi Ranjisha, 

thank you so much for your detailed advise, I followed the steps an could recover full storage space. Everything works fine now. 

Good support 🙂

Regards,

Stefan  

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Glad to know it helped. Feel free to reach out whenever needed. Thanks!

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