Collections and Publish Services panels mystery

Question

I just migrated from a Lenovo W510 laptop to a new Dell XPS 15 Touch laptop. I installed LR Classic CC and everything appears to work just fine, EXCEPT the Collections and Publish Services panels are missing.

I did right-click in the panel area and the drop down box shows all four panel names checked. i.e. Catalogs, Folders, Collections and Publish Services. If I un-check either Collections and Publish Services and re-check them, nothing happens. That is, the panels remain hidden.

Here is the very weird part: If I right-click on the Folders panel header and un-check Folders in the drop down box, the Folders panel disappears (as expected) ... but! the Collections and Publish Services re-appear! That is, the only panels that appear are Navigator, Catalogs, Collections and Publish Services ... Folders panel does not.

If I then right-click on the Collections panel header and check Folders in the drop down box, the Collections and Publish Services panels disappears again and the Folders panel reappears.

Of course, I have re-booted the new laptop and re-started LR, but to no avail. I'm baffled. Does anyone have any suggestions? Thanks.

Nonacresu · Accepted Answer

This sounds like a long-standing bug where Lightroom is only able to display a limited number of lines in the panels. Everything beyond that number just doesn't show. Until Adobe fixes the problem, you'll just have to close the Folders panel when you need to interact with the panels below it. Or you could close some of the higher-level folders (if they're in a hierarchy) to shorten the number of lines that display.

Hal "Sherlock" Anderson:

You solved the mystery! When I read your comment, my reaction was "Long standing bug? Huh? There is no way that Adobe wouldn't solve something this fundamental." Then I scrolled through my 627 folders and noted that about 15 or more were expanded, showing their sub-folders. I closed all the sub-folders and Collections re-appeared!!

To further support your theory, I noticed that only some of my collections re-appeared and the Publish Services did not re-appear. So you are right on the money. There is a limit. How crazy is that? This is a real disappointment. For a program that is touted to take whatever you throw at it, such a limit is unfortunate. I plan to complain to Adobe, but if this is a long standing bug, as you described, shame on them.

Thank you for solving the mystery. I really appreciate your help!

John

Hal P Anderson · Answer

When the folders panel shows, can you scroll down to get to the Collections and Publish Services panels? I'm thinking that having the Folders showing moves the two missing panels down the screen to where you need to scroll to get to them.

Hal

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