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Constant sign-in request for login on LR Classic on desktop (Win10) but not laptop (also Win10)

Forum|Forum|4 years ago
November 3, 2021
2 replies
2815 views

I am having an extremely frustrating issue with Lightroom Classic (latest version) on my desktop PC (Windows 10), where it constantly asks for me to sign in every time I restart the computer. I do not have this issue on my laptop, but that's not much help when my laptop cannot be colour calibrated (not an issue usually - I use the laptop to do a first sift, then process the best ones on the desktop).

However, I am now completely unable to get into LR on the desktop as it won't get past this stage - it just crashes on login - and this is now costing me days of work time!

I have tried uninstalling, reinstalling, deleting preferences, setting SL Store and Adobe PCD to full access and removing read-only system tag (as referenced in a link below) - and now Adobe claims it has no connection to the internet.(Everything else on my desktop has a good working ethernet connection... it isn't a lack of internet connection...)

If I try and access via Creative Cloud app, it can login fine until I try and access lightroom classic, when LR's issues also log me out of the CC at the same time.

Please help, this is utterly unworkable as professional software right now.

And can someone please tell me how to access Adobe's support - there's supposed to be chat and phone number - but all Adobes support page (https://helpx.adobe.com/contact/what-contact-options.html) gives access to is these forums...?

Windows

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GoldingD

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GoldingD

Legend

To contact Adobe, and a trick to see a phone number

bring up https://helpx.adobe.com/contact.html

Down on the lower right, The icon, chat symbol inside circle, the Contact us button. This will start a Chat

Click on it, notice at the top of the Chat window an option :

For additional support, view other contact options.

Click on that, the phone number will be shown

By the way, on the misbehaving computer, when you sign in, is the e-mail/id the same as when you sign in on the computer that behaves? Do you perhaps have more than one Adobe account?

P

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Thanks Golding

I've not got that icon or contact button? Very weird... Using Firefox - please don't tell me Adobe doesn't support that as a browser...?

Email and id are identical - I only have one account. But when I do manage to get into it on the desktop, I always have to sign out of an "additional" machine that is the previous signin on that computer... Which is also weird...?

(Just happened with PS - but that allowed me to login, whereas LR still wasn't!)

GoldingD

Legend

Contact us button not shown, odd, perhaps a security setting in your browser, preventing something.

Try a different browser

BUT

As for that last screenshot, the heck with the chat, last screenshot states the problem, You are allowed to install the Adobe software on as many computers as you like. Technically/legally you can run it on one at a time (that us not the issue at hand). BUT, the software is limited to two active computers.

So, bring up Adobe.com, sign in (you may already be signed in) look upper right, your account icon, manage your account, view your plan, scroll to bottom, notice a section listing activations, You may have an older computer no longer in use listed, deactivate the rogue one. (if you actually want to run on more than two computers, nope)

Note that when you bring up the Adobe Creative Cloud Desktop App, and sign in, it authenticates your account, and if Ok, activates the programs on that computer. Signing out deactivates. And yes, ACCDA is for more than that.

Odd that you did not see an error message when signing in (it might be a notice to open as opposed to a pop up screen, I forget)

,

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