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regisr9152968
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November 14, 2021
Question

Crash after 1-3 minutes of working (Windows 11)

  • November 14, 2021
  • 3 replies
  • 404 views

Hello,

LR v11 crash on Win10 regulary (1mn to 3mn work, no crash without LR actions). 

All add-on desactivated, video acceleration desactivated without effect ...

Report generated bellow:

 

Any ideas? 

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Lightroom Classic" applicationVersion="11.0" build="[202110120910-0bccc70d]" source="Windows-Client" crashType="n/a">
<time year="2021" month="11" day="14" hour="18" minute="53" second="57" timeoffset="60" timezone="Paris, Madrid"/>
<user guid="6510ccfd-5c99-4cfa-9f9d-b2b20727d95e"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="16301" machine="Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="4008 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="256 MB" caption="ATI FirePro V3700 (FireGL)" description="ATI FirePro V3700 (FireGL)" driverDate="20150113000000.000000-000" driverVersion="8.970.100.9001" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_95CC&#38;SUBSYS_1B0317AA&#38;REV_00&#92;4&#38;2D78AB8F&#38;0&#38;0008" installedDisplayDrivers="aticfx64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro K1200" description="NVIDIA Quadro K1200" driverDate="20190724000000.000000-000" driverVersion="26.21.14.3170" videoModeDescription="2560 x 1440 x 4294967296 couleurs" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_13BC&#38;SUBSYS_1140103C&#38;REV_A2&#92;4&#38;1A972E93&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000264" instruction="0x00007FF922352346">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF922352346" symbolname="RtlRaiseStatus"/>
<stackStatement index="1" address="0x00007FF922338E9A" symbolname="RtlpNotOwnerCriticalSection"/>
<stackStatement index="2" address="0x00007FF922302E90" symbolname="memset"/>
<stackStatement index="3" address="0x00007FF8CD8FCC6A" symbolname="luaopen_WFSQLiteSetLogicImp"/>
<stackStatement index="4" address="0x00007FF8CFBA58ED" symbolname="lua_getstack"/>
<stackStatement index="5" address="0x00007FF8CFBCBC6C" symbolname="luaopen_table"/>
<stackStatement index="6" address="0x00007FF8CFBA67A4" symbolname="lua_resume"/>
<stackStatement index="7" address="0x00007FF8CFBEC979" symbolname="AgThrowProgramError"/>
<stackStatement index="8" address="0x00007FF8CFBA684E" symbolname="lua_resume"/>
<stackStatement index="9" address="0x00007FF8CFB9870C" symbolname="luaopen_base"/>
<stackStatement index="10" address="0x00007FF8CFBA58ED" symbolname="lua_getstack"/>
<stackStatement index="11" address="0x00007FF8CFBCBC6C" symbolname="luaopen_table"/>
<stackStatement index="12" address="0x00007FF8CFBA67A4" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FF8CFBF8B99" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="14" address="0x00007FF8CFBA58ED" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FF8CFBCBC6C" symbolname="luaopen_table"/>
<stackStatement index="16" address="0x00007FF8CFBA67A4" symbolname="lua_resume"/>
<stackStatement index="17" address="0x00007FF8CFBEC979" symbolname="AgThrowProgramError"/>
<stackStatement index="18" address="0x00007FF8CFBA684E" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FF8CFB936B6" symbolname="lua_pcall"/>
<stackStatement index="20" address="0x00007FF8CD9FF319" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="21" address="0x00007FF920F47034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="22" address="0x00007FF9222A2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FF8CD8DBDFE"/>
<register name="RBX" value="0x0000000000000001"/>
<register name="RCX" value="0x00000000302587F8"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000000FFFFFFFF"/>
<register name="RDI" value="0x000000006291ED30"/>
<register name="RSP" value="0x000000006232F1A0"/>
<register name="RBP" value="0x000000006232F8F9"/>
<register name="RIP" value="0x00007FF922352346"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x000000003490AF08"/>
<register name="LastExceptionFromRip" value="0x00000000343FCCF8"/>
</registerSet>

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</binaryImageSet>
<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

This topic has been closed for replies.

3 replies

GoldingD
GoldingD
Legend
November 15, 2021
gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="256 MB" caption="ATI FirePro V3700 (FireGL)" description="ATI FirePro V3700 (FireGL)" driverDate="20150113000000.000000-000" driverVersion="8.970.100.9001"

ATI FirePro V3700 driver version 8.970.100.9001. I have no idea if this is the current vetsion, looks old.

gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro K1200" description="NVIDIA Quadro K1200" driverDate="20190724000000.000000-000" driverVersion="26.21.14.3170"

 

NVIDIA Quadro K1200, driver vetsion 431.70. Per NVIDIA web site, current v472.47, reccomend updating

 

And, yes LrC does not like multiple GPU installed especially if different.

 

TheDigitalDog
TheDigitalDog
Inspiring
November 15, 2021

LrC may not like multiple GPU installed presumbely on Windows OS if different. Mac OS is a different story. 

 

Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
R
regisr9152968Author
Participant
November 17, 2021

Thinks for all.

Precision, no pb with this configuration on LR Classic v10 but v11 seems to have another requirements ...

 

TheDigitalDog
TheDigitalDog
Inspiring
November 15, 2021

When Adobe app's crash, this is the first thing to try:

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html 

I've also been reading all kinds of issues with Win 11; might be that. 

Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"
R
regisr9152968Author
Participant
November 15, 2021

Hello,

If it can be useful, after somme tests, work more stable of my LR v11 Classic on Win10 by :

  1. deactivating the second video card
  2. use fewer keyboard shortcuts
  3. above all  by changing the LR classic language from French to English !

 

Ideas for you if you meet the same pb

 

Thinks fo all, Régis

 

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