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Question

Crash after importing metadata from xmp sidecar files

Forum|Forum|2 years ago
June 22, 2023
3 replies
303 views

Hi, I'm experiencing crashes in the following circumstances

I have a folder of several thousand .cr2 files. A third-party tool has created sidecar .xmp files in the same folder and I wish to "read metadata from file" to load the metadata from the sidecar files. The photos are in a local folder and in a collection which is being synced to the cloud.

The "read metadata" process begins normally but the rate at which the files is being read slows signifcantly over time to eventually less than one per second. At which point I've experienced a variety of different issues

In some cases I was unable to cancel the import of the metadata and had to "Force Quit"

In other cases I was able to cancel the import but other lightroom features did not work (e.g. I could right click and choose from the menu, but the expected dialog box etc did not appear). Had to Force quit again.

In another case when I was importing the last ~1700 metadata the import ran "normally" (started to slow but completed before I gave up waiting) but several minutes later lightroom completely crashed.

I have submitted the crash reports to Apple as suggested but the dialog box that appeared.

Lightroom 12.4

MacBook Pro M1 16gb/1tb MacOS latest

macOS

This topic has been closed for replies.

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cameronleaskAuthor

Participating Frequently

Running another import of metadata against ~8000 cr2s this evening. No crash yet at the 90% stage but the import process is certainly getting slower over time, looking at the way the counts on my smart collections are changing it's down at one file every ~2 seconds - it was several files per second at the start.

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cameronleaskAuthor

Participating Frequently

This import completed successfully (other than the speed issue noted previously, which was also slowing performance for file exports of ~20 files that I was trying to do while the import was running). Following a hunch from previous experience I elected to "quit" Lightroom (with the intent of performing a backup on exit) - this gave me a beachball cursor and Activity Monitor shows Lightroom "not responding". I waited for ~5mins but saw no change and particular sign of any activity so elected to "Force Quit". Completed the (Apple) crash report request. No Adobe crash dialog. I reopened Lightroom and noted export performance back to normal, still no Adobe dialog. Quit Lightroom which exited cleanly within a few seconds as I would expect. Definitely feels like something odd going on?

johnrellis

Legend

"I have submitted the crash reports to Apple as suggested"

You'll need to submit them to Adobe via the Adobe crash reporter -- is that window popping up? Be sure to enter the email address associated with your Adobe ID. The Adobe employee Rikk Flohr (the moderator here) can associate the crash report with your post here.

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cameronleaskAuthor

Participating Frequently

Thanks John, appreciate your clarification - have replied to Rikk

Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see an Adobe crash dialog?

Do you use a different email address when filling out the crash report?

Rikk Flohr: Adobe Photography Org

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cameronleaskAuthor

Participating Frequently

Yes sorry as johnrellis spotted I was completing the Apple crash reports, sorry. If I'm honest I don't recall seeing the Adobe crash reports in the instances where I had to force quit.

I have however completed one Adobe crash report using this email address and included a link to this thread in the notes. (related to the third scenario noted in my post which was after the metadata imports, I was in Develop mode with a large smart collection (several thousand) filtered on ratings and colors)

I have three more similar metadata imports to run over the next few days. Will be paying close attention to behaviours and crash report dialog boxes and will update here accordingly.

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