Crash Lightroom when export slideshow

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Mar 30, 2022 Mar 30, 2022

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Crash Lightroom when export slideshow

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom Classic. If you can clarify a few things for me, we can get to the bottom of this.

Could you please share the version of Lightroom Classic you are working on along with the operating system? Does Lightroom Classic crash when exporting a specific slide show, or do all slideshows behave similarly and crash? Do you have videos included in the slide show?

 

Please try to use images with uniform orientations (all portraits or all landscapes) at once and check if that works.

Go to Lightroom Classic > Preferences > Performance > Use Graphics Processor > Set it to Off if it is on Custom or Auto. If this shows you any differences in performance, please check this article to troubleshoot further: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

The slideshow uses DynamicLink with the operating system, so you can also try the steps mentioned in this article to fix DynamicLink related errors: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-video-issues.html

 

We hope this helps,

Thanks!

Sameer K

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Hi,
Versão do Lightroom Classic: 11.0 [ 202110120910-0bccc70d ]
Licenciar: Creative Cloud
Configuração de idioma: pt-PT
Sistema operacional: Mac OS 12
Versão: 12.2.1 [21D62]
Arquitetura do aplicativo: x64
Contagem de processadores lógicos: 4
Velocidade do processador: 3,4GHz
Versão do SqLite: 3.36.0
Memória interna: 8192,0 MB
Memória real disponível para o Lightroom: 8192,0 MB
Memória real usada pelo Lightroom: 1606,4 MB (19,6%)
Memória virtual usada pelo Lightroom: 41 764,5 MB
Tamanho do cache de memória: 52,5MB
Versão interna no Camera Raw: 14.0 [ 950 ]

Does Lightroom Classic crash when exporting a specific slide show, or do all slideshows behave similarly and crash?
 - Do for all 😞

Yesterday it was working and suddenly it stopped working, I rebbotted it, tried with other slideshows that I had already exported and it crashed


Do you have videos included in the slide show?

No, I have.

Can we speak Portuguese?

Thank you

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