Inspiring

Question

Crash NTDLL.dll

Forum|Forum|1 year ago
October 28, 2024
8 replies
6288 views

I have Lightroom Classic 14.1 installed. Here is the system information:

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 20
Processor speed: 2.9GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 65220.6 MB
Dedicated GPU memory used by Lightroom: 159.1MB / 5996.0MB (2%)
Real memory available to Lightroom: 65220.6 MB
Real memory used by Lightroom: 3078.8 MB (4.7%)
Virtual memory used by Lightroom: 3940.4 MB
GDI objects count: 761
USER objects count: 2344
Process handles count: 6474
Memory cache size: 78.0MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 46MB / 32610MB (0%)
Camera Raw real memory: -4073MB / 65220MB (-6%)

I installed Lightroom Classic 14 as soon as it was available and then installed 14.1 when it was available. Everything has worked fine until yesterday. LrC started "going away" after two or three minutes of use. At first it sometimes would display the crash report dialog, but now it does not do that. Whenever given the chance I report the crash. I have tried the following:

Rebooted my computer
Tried with GPU both off and on in preferences.
Reinstalled my graphics driver.
Reinstalled LrC 13.5.1. It works fine with no issues.
Reinstalled Lightroom Classic 14.1 and the crashes reoccur
Deleted Lightroom Classic preferences and restarted Lightroom Classic, it still crashes

Every time this happens, the Windows Event viewer shows an "Application Error" with Task Category of "Application Crashing Events". I have attached a PDF with the details, When I saw this I started thinking maybe there was a Windows issue. I have followed the instructions to check the ntdll.dll file, but the LrC crash still occurs. I have checked and double checked the Windows Event Viewer and the only time I see this error is when Lightroom Classic crashes. Everything thing else I do on my computer works fine.

Thanks,

Alan Hunt

System_Event_viewer_2024-10-28_1.pdf

Windows

G

gadgetgeek2000

Known Participant

Adobe support says the problem is my catalog. I don't believe that is the case (although I can't quite rule it out yet).

Adobe took my catalog, repaired it, and gave it back to me. I have been rebuilding the thumbnail previews for the library and the problem has returned.

I have discovered, however, that if I disconnect the network drive that holds all my photos when starting Lightroom there are no crashes. I can wait a bit and then reconnect the drive to keep working in the library and everything works. But Lightroom crashes with the ntdll.dll error if I have the network drive mapped when starting Lightroom. And by "crash" I mean "Lightroom just disappears and a crash is shown in my event log". There is never an option to send any sort of report to Adobe from this.

Hold the [ALT] on a PC when running the Lightroom shortcut to bring up the option to check/repair the catalog when starting. I do this occassionally, too.

I've reported that the repaired catalog did not fix my crashing issue back to my Adobe case.

Cloud sync disabled, all plugins removed. I do have my "lightroom settings" moved with each database move/change. That has been consistent all along. At one point, however, I think the preferences file was reset because my Grid view settings were reset back to vanilla install, and other Lightroom settings are not set.

G

gadgetgeek2000

Known Participant

I have performed Wireshark captures of traffic going to the NAS and noticed that there are some network packet retry/resend blocks during file copy and writing operations. When copying files from the NAS there are sometimes when the copy seems to be hung and then starts back up again. With this information I noticed that when the copy hangs my NAS is flashing lights on the SSD Cache drives that it uses to speed up the file transfers. I don’t have any errors in the console, and there are no other issues I’ve noticed to tell me there is problem on the nAS. However, I disabled the SSD cache and replaced these SSD cache drives, setting up a new cache. File copy operations are much more fluid, without any pauses and resets.

I have been working in Lightroom since and haven’t noticed any crashes since. I don’t believe that Lightroom should outright crash with an NTDLL.DLL error when there is a “network retry” operation in the filesystem, but this might be the root cause of the issue. I will continue to work in Lightroom, save metadata to files on the NAS, copy files to and from the NAS, etc. to see if the issues have been resolved.

G

gadgetgeek2000

Known Participant

I restored a copy of my Lightroom catalog from early November. Got my missing photos reimported, matched up faces in the family Thanksgiving pictures, got my cloud photos synchronized, got my published SmugMug photos back in sync.

Everything seemed to be going well with no crashes. Then I re-opened a folder that I remembered had ! exclamation marks on a bunch of photos. These photos said unable to save the metadata on the files, there was some sort of problem. I save my RAW photos as DNG and the save the metadata from Lightroom in the files, so I selected one of the photos and clicked [CTRL]S to save the metadata and see if the problem is resolved.

Lightroom immediately crashed without a crash report but the dreaded NTDLL.DLL error in my event log.

Since crashing, Lightroom crashes on load. I open Lightroom, and just wait 30 seconds and then it crashes.

One very interesting thing:

If I disconnect the network and open Lightroom there are no crashes. I can be in Lightroom for a long time. No crash. No pause, no errors. But as soon as I plug in the network -- 10-30 seconds later Lightroom crashes.

I have removed the SmugMug plugin, paused the Adobe cloud sync. Still crashes. I'm not sure what other network or online component is causing the crash.

GoldingD

Legend

Then I re-opened a folder that I remembered had ! exclamation marks on a bunch of photos. These photos said unable to save the metadata on the files, there was some sort of problem. I save my RAW photos as DNG and the save the metadata from Lightroom in the files, so I selected one of the photos and clicked [CTRL]S to save the metadata and see if the problem is resolved.
........
One very interesting thing:
If I disconnect the network and open Lightroom there are no crashes. I can be in Lightroom for a long time. No crash. No pause, no errors. But as soon as I plug in the network -- 10-30 seconds later Lightroom crashes.

By @gadgetgeek2000

Are any of those photos on the cloud or other network share?

G

gadgetgeek2000

Known Participant

yes, both. Some are synced to the Adobe cloud. Every photo I have is stored on network drive after initial import.

J

josh_2288

Participant

I am having the same problem on Win11 and Adobe Rush 2.10 Build 30. Opens up and crashes withing 30-60 seconds. Windows event viewer states "Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll"

Any new suggestions to fix this problem?

I have had Adobe support on my PC for about 3-4 hours so far with no luck.

J

josh_2288

Participant

To add some extra context I just bought a new Lenovo 9i Pro and also bought a new Dell XPS 14 and both PCs have the issues after setting them up.

My old laptop which is about 5 years old and my wifes laptop which is about 3 years old both run Adobe Rush on them just fine.

J

josh_2288

Participant

After spending 6+ hours with Adobe Support and getting to a Sernior Level support person they basically told me Adobe doesn't support the Intel Ultra processors yet. I had to returned the PC and buy something on the prior version processors. Works perfect on my new (older processor) PC.

J

Jack Straw

Participant

Was having similar issues - LRC was crashing to desktop when switiching between images within Develop Module. Just downloaded and ran the .Net Framwork Repair Tool which made some repairs, followed by a Windows Update to reinstall .NetFramework. This seems to have fixed the problem (fingers crossed) and am back to working on images.

A

AHuntAuthor

Inspiring

Jack - after you ran the ,Net Framework Repair Tool, did you have a Windows Update that needed to be appliaed or were you able to force Windows to update and reinstall .Net Framework? I ask because I ran the .Net Framework Repair Tool but Windows was already up-to-date.

Thanks,

Alan Hunt

D

defaultrlbsy9g84nno

Participant

I am having the same problem on Win11 and Lightroom Classic 14.0.1 with the Ntdll.dll file that crashes while in develop mode. Any new suggestions to fix this problem?

D

danielh34843842

Participant

I also have the same problem only with LrC 14.0.1...unusable due to crashes every few minutes. LrC worked fine before that version update. I hope Adobe gets a fix out very soon!

A

AHuntAuthor

Inspiring

When I first experienced this, restoring a LrC catalog backup from several days earlier got around the problem, but that is not ideal. That was about three weeks ago.

Yesterday I experienced another of these crashes. I was in Develop module but I don't remember exactly what I was doing. LrC seemed to freeze and then it just "went away". It did not display the "Crash Report" window so I was not able to send a crash report. I did save the error information from the Windows Event Viewer (It is attached). As stated before, this is only a problem with Lightroom Classic. No other applications experience this.

Thanks,

Alan Hunt

GoldingD

Legend

ntdll.dll issue in event viewer

This appears in the discussions from time to time. The members having it basically have not given feedback back on if they solved it. So a bit at a quandary as to if any advise helps. but basically an issue in the Windows OS .Net Framework.

You may want to search the Internet on "ntdll.dll event error" or something to that effect.
You may want to see if you bring up Windows Update, and click on Check for Updates, if that will trigger a re-install of .Net Framework
You may want to use the Internet to download a copy of the .Net Framwork Repair Tool

A

AHuntAuthor

Inspiring

Thanks for the response. I searched the internet on "ntdll.dll event error" and several similar searches. I have performed an System File Scan and all looked OK. I ran the .Net Framework Repair tool and no luck. I reinstalled .Net Framework and that had no effect.

As I mentioned, if I reinstall LrC 13.5.1, the issue does not happen. If I have LrC ver 14.0 or 14.1 installed the issue occurs. I have been unable to find this issue with any other applications.

Once this is resolved, I'll be sure to report here as to what fixes it. Fingers crossed!

A

AHuntAuthor

Inspiring

Last night I installed Lightroom Classic 14.0 to see if the problem occurred there. It did. This morning I reinstalled the current version and tried again. It crashed but this time it gave me a chance to submit an error report which I did.

I am going to copy the saved catalog from the Old Lightroom Catalogs folder created when LrC converted my catalog for verion 14 and see what happens if I convert again and try Lightroom. I'll report the results.

nikunj.m

Community Manager

Hi there, we're sorry about the trouble due to the crash. Do you know if you installed a Windows update recently or anything else that might have changed? Do you have any external drives connected to the computer? If yes, please try removing that and use Lightroom Classic to check if it makes a difference.

You can also check a similar discussion here: https://adobe.ly/3NJqbcE

Thanks,
Nikunj

A

AHuntAuthor

Inspiring

I am not aware of a recent Windows update. I have disconnected all of my external drives and the crashing keeps happening. I checked the linked discussion. My problem sounds similar but for me Lightroom Classic always cfashes in 2 - 3 minuyes. There is no chance to submit a crash report. I have dleted my LR preferences and restarted and the crashes still happen. I have disconnected my second monitor so I only have one monitor and the problem still occurs.

A

AHuntAuthor

Inspiring

This probably should have started in Discussions. Feel free to move it.

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