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jasander77
Known Participant
April 27, 2022
Question

Crash when using SmugMug Plugin

  • April 27, 2022
  • 1 reply
  • 562 views

I attempted to create a post once after installing 11.2 on a brand new Mac Studio M1 Max, but it was marked as spam shortly after creating on or around April 6th. I have jumped on similar posts only to be told to start my own post. I have submitted several bug reports when they appear ... and YES they are the Lightroom crash report and I include my e-mail address. Still no acknowledgement from anyone!?  I have been contacted by on other user via private message saying they have the same problem. Not sure if they've resovled their issues currently.

 

I was having issues publishing to SmugMug and was told by their support to downgrade to 11.1. Lightroom crashes still occurred, but publishing issues were remedied. I updated to LRC 11.3.1 two days ago ...


Lightroom Classic is still crashing upon opening. It does not occur every time, but lets say 3 out of 5 attempts. I can usually then make a second attempt and everything opens fine ... occasionally I need to make a third attempt.

 

I am now having new issues while using LRC after upgrading to 11.3.1. Suddenly becomes unresponsive to keyboard shortcuts and/or all keyboard input. Syncronizing images does not always work on first attempt. Other times it works, but doesn't update thumbnails. Opening an image reveals settings were copied. Dialog boxes (Syncronize, Export Images, etc) also randomly start opening in the backround (behind application window). Closing the program reveals them, but I then have to Force Quit because the dialog box will not close. And then ... I'm usually greeted by a crash when I reopen. 

 

Current version of Mac OS is 12.3.1 (21E258)

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 27, 2022

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

 

Note: I've searched the email you use on this forum and have found no crash reports for 11.3.1, 11.3, or 11.2

 

Rikk Flohr: Adobe Photography Org
J
jasander77Author
Known Participant
April 27, 2022

This is the response I expected. And I appreciate the new title of my post ... as it likley has nothing to do with the SmugMug plugin. I've been using the SmugMug plugin since it's creation. I am still using it on my 2017 iMac i7 ... the crash issues are only occuring on my new Studio since the day I recieved it.

 

I sent you private messages on the 15th with screenshots, but I later received messages saying private messages are not monitored. I then mentioned you in the Windows crash post where you told me to create my own post ... to notify you that I had sent you a private message. I had since given up because I do not have time to deal with this matter. I just keep clicking until it opens, but now I'm having new issues that are hindering my workflow and can not be reported with a crash dialog

 

I see both Apple and Adobe crash dialogs. I report both. My e-mail has been on file with Adobe for at least 15 years and I enter it every single everytime.  

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
Community Manager
April 27, 2022

Is the email you used on the crash reports the same as the email you are using in this forum? That is typically the most common reason a crash report is not found. 

 

The next time it crashes, in the Adobe Dialog that appears, enter your email, screenshot the dialog, submit the report and then post the screenshot of the dialog in this thread. With that I should be able to find it. 

 

Side note:
I do see one crash for you in 11.1 but it was a non-descript crash that happened only one time. No Crashes for 11.0, 11.0.1, 11.2, 11.3, or 11.3.1. 

Rikk Flohr: Adobe Photography Org
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