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R
rebeccad97892179
Participating Frequently
May 17, 2023
Question

Crash while tethering

  • May 17, 2023
  • 1 reply
  • 1167 views

Hi,

 

I just purchased a new laptop (macOS) with Ventura 13.3.1 and installed the latest LR Classic and everytime I want to tether, LR immediatly just itself down.

Can someone help?

 

Thanks you!

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
May 17, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr: Adobe Photography Org
R
rebeccad97892179Author
Participating Frequently
May 17, 2023

LR Classic just shuts down without any change of reporting. Everything just stops.

R
rebeccad97892179Author
Participating Frequently
May 25, 2023

Are you able to find any information in your OS Logs? Without a crash report being sent to Adobe, we don't have a way to evaluate what is happening on your system.  To be honest, a new laptop with a crashing problem could be hardware related. It wouldn't hurt to check that out as well. 


I exchanged the computer at the store for another one, thinking it might indeed be hardware related. I've installed Lightroom Classic on the new laptop and the same thing happens. So it has to do with my account maybe?

I don't know what to do anymore. But I have been able to send a crashreport now.

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