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Crash while tethering

New Here ,
May 17, 2023 May 17, 2023

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Hi,

 

I just purchased a new laptop (macOS) with Ventura 13.3.1 and installed the latest LR Classic and everytime I want to tether, LR immediatly just itself down.

Can someone help?

 

Thanks you!

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Adobe Employee ,
May 17, 2023 May 17, 2023

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 17, 2023 May 17, 2023

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LR Classic just shuts down without any change of reporting. Everything just stops.

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New Here ,
May 17, 2023 May 17, 2023

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*chance

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Adobe Employee ,
May 17, 2023 May 17, 2023

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Are you able to find any information in your OS Logs? Without a crash report being sent to Adobe, we don't have a way to evaluate what is happening on your system.  To be honest, a new laptop with a crashing problem could be hardware related. It wouldn't hurt to check that out as well. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 25, 2023 May 25, 2023

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I exchanged the computer at the store for another one, thinking it might indeed be hardware related. I've installed Lightroom Classic on the new laptop and the same thing happens. So it has to do with my account maybe?

I don't know what to do anymore. But I have been able to send a crashreport now.

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Adobe Employee ,
May 25, 2023 May 25, 2023

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I am still not finding a crash report on our end. Can you screenshot the dialog the next time you send it and post it here in the forum.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 25, 2023 May 25, 2023

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I have attached a screenrecording of what happens when attempt to I tether and why I am not able to send a crash report, hope this helps.

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Adobe Employee ,
May 25, 2023 May 25, 2023

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The video is nice to see but I am afraid it doesn't' help isolate the issue. In a previous post you wrote "But I have been able to send a crashreport now." 

Was that on your previous machine or the current machine? 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 25, 2023 May 25, 2023

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I was able to send a crasg report after I had to 'force quit' lightroom Classic. But as the video shows, I am not able to send a crashreport with the tethering issue. I shuts down without showing the dialog.

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Was that on your previous machine or the current machine? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 25, 2023 May 25, 2023

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Current.

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Adobe Employee ,
May 25, 2023 May 25, 2023

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For a crash of this nature, there won't be any logs in the Adobe software. If the Adobe Crash Dialog doesn't appear, then it is likely the report you filed was to Apple and not Adobe. This would explain why I can't find anything on your crash.

Did the OS keep a log of the abnormal shutdown? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 25, 2023 May 25, 2023

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I wouldn't know where to find that, so I don't know.

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New Here ,
Jun 06, 2023 Jun 06, 2023

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this keeps happening to me, this is a massive problem and there is no way to send a bug report as it just crashes the software. There is nowhere to go. I have a brand new M2 macbook pro and there is no way to tehter the camera to lightroom. PLEASE advise

 

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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@Hugh29785197kte2 , the latest version of macOS is 13.4, which was released on May 18th.

Are you using that version?

Regards, Denis: iMac 27” mid-2015, macOS 11.6.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

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New Here ,
Jun 07, 2023 Jun 07, 2023

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I found the problem. You have to have 'Rosetta' downloaded. Only then it works.

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