Crashing my computer and shutting it down

Participant ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Both Lightroom and Photoshop keep crashing and shutting down my laptop. I use a very high quality laptop. I have used other softwares to see if its the computer but they have not crashed or shut down my laptop. I even tried gaming and streaming to see if it would crash, but nothing, works perfectly fine. So it has to be the Adobe software. Im using Bridge, Photohshop and Lightroom and I use them together. I have a i7, 16gbram, and a high graphics card. I have a lot of memory space to not crash and a brand new SSD. So it HAS to be the software. I have seen that this person also has had the same problem
I have spent the last 24 hours online with various agents at Adobe who cannot resolve the problem. They have fresh installed the apps more than once. They have reinstalled my drivers for my GPU several times. Every other app on my computer and web browsing are all fine.
The last agent rolled back my apps to older versions but that has not resolved the issue.
Please help urgently...


Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64
Number of Launches: 25
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.1806
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2808 MHz
Built-in memory: 16250 MB
Free memory: 8919 MB
Memory available to Photoshop: 14866 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.34.1.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.12.0.35
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4018
glgpu[0].GLName="NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="31.0.15.1659"
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7efdce2c583d3fe8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7efdce2c583d3fe8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7efdce2c583d3fe8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_7efdce2c583d3fe8\nvldumdx.dll"
glgpu[0].GLDriverDate="20220623000000.000000-000"
glgpu[0].GLRenderer="NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 3.0 CUDA"
clgpu[0].CLDeviceVersion="3.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4294
clgpu[0].CLName="NVIDIA GeForce GTX 1050 Ti"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=9.700000e+10
clgpu[0].CLCompute=951.833422
nativegpu[0].NativeName="7308:NVIDIA GeForce GTX 1050 Ti"
clgpu[1].CLPlatformVersion="OpenCL 3.0 "
clgpu[1].CLDeviceVersion="3.0"
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=6815
clgpu[1].CLName="Intel(R) HD Graphics 630"
clgpu[1].CLVendor="INTEL"
clgpu[1].CLBandwidth=1.400000e+10
clgpu[1].CLCompute=183.517142
nativegpu[1].NativeName="22811:Intel(R) HD Graphics 630"
License Type: Subscription
Serial number: 96040444674179783105
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\CARMEN~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 931,4G, 172,5G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/09/05-01:11:23 79.623884 79.623884
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.623146 79.623146
AdobeXMP.dll Adobe XMP Core 2020/07/10-22:06:53 79.164488 79.164488
AdobeXMPFiles.dll Adobe XMP Files 2020/07/10-22:06:53 79.164488 79.164488
AdobeXMPScript.dll Adobe XMP Script 2020/07/10-22:06:53 79.164488 79.164488
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/09/05-01:11:23 79.623884 79.623884
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/08/10-16:30:32 79.623154 79.623154
ARE.dll ARE 2020/09/05-01:11:23 79.623884 79.623884
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/09/05-01:11:23 79.623884 79.623884
BIBUtils.dll BIBUtils 2020/09/05-01:11:23 79.623884 79.623884
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/09/05-01:11:23 79.623884 79.623884
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.2.214
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/06/29-16:59:49 79.275695 79.275695
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/08/10-16:30:32 79.623129 79.623129
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.0
Plugin.dll Adobe Photoshop 2021 22.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.0.0.80
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.5.0.000
VulcanMessage5.dll Vulcan Message Library 6.5.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.2.214


Required plugins:

Accented Edges 22.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.0 - from the file “Filter Gallery.8bf”
Average 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Average.8bf”
Bas Relief 22.0 - from the file “Filter Gallery.8bf”
BMP 22.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 14.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 14.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.0 - from the file “Filter Gallery.8bf”
Charcoal 22.0 - from the file “Filter Gallery.8bf”
Chrome 22.0 - from the file “Filter Gallery.8bf”
Cineon 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Cineon.8bi”
Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
Color Halftone 22.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.0 - from the file “Filter Gallery.8bf”
Conté Crayon 22.0 - from the file “Filter Gallery.8bf”
Craquelure 22.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.0 - from the file “Filter Gallery.8bf”
Crystallize 22.0 - from the file “Standard MultiPlugin.8bf”
Cutout 22.0 - from the file “Filter Gallery.8bf”
Dark Strokes 22.0 - from the file “Filter Gallery.8bf”
De-Interlace 22.0 - from the file “Standard MultiPlugin.8bf”
Dicom 22.0 - from the file “Dicom.8bi”
Difference Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
Diffuse Glow 22.0 - from the file “Filter Gallery.8bf”
Displace 22.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “EazelAcquire.8ba”
Entropy 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Export Color Lookup Tables 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
Extrude 22.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “FastCore.8bx”
Fibers 22.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.0 - from the file “Filter Gallery.8bf”
Filter Gallery 22.0 - from the file “Filter Gallery.8bf”
Fresco 22.0 - from the file “Filter Gallery.8bf”
Glass 22.0 - from the file “Filter Gallery.8bf”
Glowing Edges 22.0 - from the file “Filter Gallery.8bf”
Grain 22.0 - from the file “Filter Gallery.8bf”
Graphic Pen 22.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.0 - from the file “Standard MultiPlugin.8bf”
IGES 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Ink Outlines 22.0 - from the file “Filter Gallery.8bf”
JPEG 2000 22.0 - from the file “JPEG2000.8bi”
Kurtosis 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Lens Blur 22.0 - from the file “Lens Blur.8bf”
Lens Correction 22.0 - from the file “Lens Correction.8bf”
Lens Flare 22.0 - from the file “Standard MultiPlugin.8bf”
Liquify 22.0 - from the file “Liquify.8bf”
Matlab Operation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
Maximum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Mean 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Measurement Core 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MeasurementCore.8me”
Median 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Mezzotint 22.0 - from the file “Standard MultiPlugin.8bf”
Minimum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
MMXCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MMXCore.8bx”
Mosaic Tiles 22.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.0 - from the file “Filter Gallery.8bf”
Note Paper 22.0 - from the file “Filter Gallery.8bf”
NTSC Colors 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.0 - from the file “Filter Gallery.8bf”
OpenEXR 22.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.0 - from the file “Filter Gallery.8bf”
Palette Knife 22.0 - from the file “Filter Gallery.8bf”
Patchwork 22.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.0 - from the file “Standard MultiPlugin.8bf”
PCX 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PCX.8bi”
Photocopy 22.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
Pinch 22.0 - from the file “Standard MultiPlugin.8bf”
Pixar 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Pixar.8bi”
Plaster 22.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.0 - from the file “Filter Gallery.8bf”
Pointillize 22.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PBM.8bi”
Poster Edges 22.0 - from the file “Filter Gallery.8bf”
PRC 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Radial Blur 22.0 - from the file “Standard MultiPlugin.8bf”
Radiance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Radiance.8bi”
Range 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Render Color Lookup Grid 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
Reticulation 22.0 - from the file “Filter Gallery.8bf”
Ripple 22.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.0 - from the file “Filter Gallery.8bf”
Save for Web 22.0 - from the file “Save for Web.8be”
ScriptingSupport 22.0 - from the file “ScriptingSupport.8li”
Shake Reduction 22.0 - from the file “Shake Reduction.8bf”
Shear 22.0 - from the file “Standard MultiPlugin.8bf”
Skewness 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Smart Blur 22.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.0 - from the file “Filter Gallery.8bf”
Solarize 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Solarize.8bf”
Spaces 22.0 - from the file “Spaces.8li”
Spatter 22.0 - from the file “Filter Gallery.8bf”
Spherize 22.0 - from the file “Standard MultiPlugin.8bf”
Sponge 22.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.0 - from the file “Filter Gallery.8bf”
Stained Glass 22.0 - from the file “Filter Gallery.8bf”
Stamp 22.0 - from the file “Filter Gallery.8bf”
Standard Deviation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Sumi-e 22.0 - from the file “Filter Gallery.8bf”
Summation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Targa 22.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.0 - from the file “Filter Gallery.8bf”
Tiles 22.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.0 - from the file “Filter Gallery.8bf”
Twirl 22.0 - from the file “Standard MultiPlugin.8bf”
U3D 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Underpainting 22.0 - from the file “Filter Gallery.8bf”
Vanishing Point 22.0 - from the file “VanishingPoint.8bf”
Variance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Water Paper 22.0 - from the file “Filter Gallery.8bf”
Watercolor 22.0 - from the file “Filter Gallery.8bf”
Wave 22.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WIASupport.8li”
Wind 22.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WBMP.8bi”
ZigZag 22.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start (L) 3.7.0.120 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.76.8
CmdN: 1.5.14
CDP: 1.100.14
com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

com.adobe.pluginspanel (P) 1.0.50.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\index.html”
Adobe Textile Designer (Pattern) - Beta 0.0.160389 - from the file “C:\Users\Carmen Anderson\AppData\Roaming\Adobe\CEP\extensions\com.adobe.TextileDesignerPattern\index.html”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.TextileDesignerExport.ExportExtension 0.0.160389 - from the file “C:\Users\Carmen Anderson\AppData\Roaming\Adobe\CEP\extensions\com.adobe.TextileDesignerExport\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\extensions\stock-panel-licensing\index.html”
com.adobe.TextileDesignerColor.ColorLibBrowserExtension 0.0.160389 - from the file “C:\Users\Carmen Anderson\AppData\Roaming\Adobe\CEP\extensions\com.adobe.TextileDesignerColor\reflib\colorlib.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Adobe Textile Designer (Previewer) - Beta 0.0.160389 - from the file “C:\Users\Carmen Anderson\AppData\Roaming\Adobe\CEP\extensions\com.adobe.TextileDesignerPreviewer\index.html”
com.adobe.TextileDesignerColor.ColorPickerExtension 0.0.160389 - from the file “C:\Users\Carmen Anderson\AppData\Roaming\Adobe\CEP\extensions\com.adobe.TextileDesignerColor\color-picker\color-picker.html”
Adobe Textile Designer (Colorway) - Beta 0.0.160389 - from the file “C:\Users\Carmen Anderson\AppData\Roaming\Adobe\CEP\extensions\com.adobe.TextileDesignerColor\color\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_19_218-2\manager.html”

Installed TWAIN devices: NONE

 

TOPICS
Windows

Views

203

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Both Lightroom and Photoshop keep crashing and shutting down my laptop.


Crashes causing the computer to shut down are either driver problems (bad/corrupted or out-of-date drivers) or hardware malfunctions. So re-install all drivers (graphics driver, motherboard driver and any others that may be in use) and run diagnostics on all hardware.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Thanks. That has all been done and redone and redone several times already. All drivers are up to date and I have a brand  new SDD.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 08, 2022 Jul 08, 2022

Copy link to clipboard

Copied

quote

Thanks. That has all been done and redone and redone several times already. All drivers are up to date and I have a brand  new SDD.


By @rayfromhc

 

Brand new hard disks can malfunction. But also, I said to run diagnostics on ALL of your hardware, have you done that?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

Hi, yes I have. The Dell diagnostics say there are no hardware issues. The drivers are all up to date and have been uninstalled and reinstalled and re-updated. I am desperate now. It looks like I have to scrap my computer and I can't afford a new one. I have not updated the BIOS because that looks difficult to do and I don't want to mess up. I am waiting to see if I can get someone to do that for me. However, I am getting overheating warnings for the CPU. Can BIOS affect that really?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

First up, please share your LrC System Info as well. BUT please not so complete, most everything after plugin info (and plugin info is important) just eats up space, and is of little help to us non super techs. Following is my SOP on that:

 

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

Second, odd that PS is crashing, not so much as LrC as PS is a pike compared to LrC in using computer resources. This leads me to think about Windows Events. Please use the Events Viewer to look for event failures related to the crash. You may want to first run LrC, PS, etc, and wait for the crash, so you can look at just the latest events Share what you find.

 

https://www.windowscentral.com/how-use-event-viewer-windows-10

 

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Thank you. All of the drivers have been freshly updated. This is not a hardware issue. I have had my computer fully screened by an IT technician at huge cost two days ago.
I can barely stay in LR long enough to get information before I have a system crash. I have uploaded a txt file that should have the information you require. I am sorry if there is too much.
I don't know how to use ethe event viewer. This is beyond my expertise. I have tried and I just see pages of information that is meaningless to me. I will attach some screenshots.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 08, 2022 Jul 08, 2022

Copy link to clipboard

Copied

This is a hardware issue or a driver issue. That's the only thing that will cause the whole computer to crashes and restart.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

For those that do not open attachments. A simlified copy of the LrC Sys Info

 

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2,8GHz
SqLite Version: 3.36.0
Built-in memory: 16249,9 MB
Real memory available to Lightroom: 16249,9 MB
Real memory used by Lightroom: 1593,3 MB (9,8%)
Virtual memory used by Lightroom: 4705,6 MB
GDI objects count: 700
USER objects count: 2283
Process handles count: 2133
Memory cache size: 10,6MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 586MB / 8124MB (7%)
Camera Raw real memory: 589MB / 16249MB (3%)
System DPI setting: 120 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1050 Ti (31.0.15.1659)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Carmen Anderson\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Carmen Anderson\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

This one might point to the issue. Could be a Windows permission issue.I am short on info to fix.

 

 

Screenshot (22).png

 

Notice the statement to look at the Security and Maintanace control panel. 

see:

https://www.dummies.com/article/technology/computers/operating-systems/windows/windows-10/how-to-che...

 

Does that show something useful?

 

P.S. You stated you paid good money for an IT tech? That IT tech should have resolved all events issues of note. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

I don't know what to do. I pay for every app I use. I pay for Windows and all their stuff. Nobody can find a fix. I am beside myself now. I have already clean installed Windows and everything else.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

Got of my rear end, started my Windows 10 workstation, Brought up my Events Viewer, as to remind me how to simplify research in it.

 

When you are in the Events Viewer, you can click on the top item, "Event Viewer Local" and a summary will be displayed. In this the Critical and the Error sections are of note.

 

My Events Viewer Display (example)My Events Viewer Display (example)

 

If (in my example) you clcik (when at the computer) the + next to Critical, it will expand, and you can see the critical errors

my examplemy example

 

Note how few critical errors exist. Could be 0, but apparently I had a power issue of some sort this week. Double click on the critical error and:

3.png

 

Note above how some info on what went wrong is provided. Hmm, was this during a security/sys update? I do not remember a power crash. WIndows events are not always 100% correct.

 

You may also want to look at Errors, Your example probably came under Errors. Note that some errors might be transitory and of no importance

4.png

 

Those Kernal Events bother me, may relate to an update process. But I note a similar Application one.

5.png

 

6.png

 

Now I am not having issues with LrC or PS, I am not having crashes.

 

Oh, and alternativly, Instead of looking at Event Viewer (local) look at Summary Events:

7.png

 

THe above one relates to LrC, most of mine relate to LogiOptions (a very poor app)

 

Point of abvove is a walk thru on a way to look at your events, looking for an issue. Your IT should have resolved susch.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 08, 2022 Jul 08, 2022

Copy link to clipboard

Copied

Thanks. I have spent 4 days solid on this. My IT technician has given me a new SSD and more RAM. He has checked all hardware and all is working perfectly. The only programmes that do not work are Lightroom and Photoshop. I have reinstalled Windows. I have reinstalled PS and LR and this is still a problem. My IT guy has done everything he can. There is nothing more he can do. This is a software issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 09, 2022 Jul 09, 2022

Copy link to clipboard

Copied

Hi again. I have done another five hour stint with Microsoft on a screen share. They went into places I didn't even know existed. They made sure that the correct GPU was assigned and that the specs were all in order. They made sure everything was up to date. So the IT guy ruled out hardware, Microsoft have ruled out OS because of extensive troubleshooting and 2 clean installations. All of my other programs and features work fine, I can stream fine, browse fine and the only thing that consistently causes crashing are Lightroom and Photoshop. I have been catching them as they freeze and shutting them down via event manager, to prevent any more BSOD. I am waiting for Adobe to have a higher level agent contact me as the case has been escalated. There have been several reinstallations of Creative Cloud. The waiting is hard because I can't do any creative work, and that is making me crazy. Thank you for your help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

SECURITY AND MAINTANANCE

 

I see the link I provided may no longer be helpful. Following is a walk thru on bringing up Security and Maintenance.

 

Bottom right, that Start icon, right click on it, left click on Run, type in Control, Click on Ok. THe Control Panel should appear. Click on Security and Maintenance.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 08, 2022 Jul 08, 2022

Copy link to clipboard

Copied

Thank you for all of your hard work and effort. I can see the errors and warnings etc, but I don't know what to do with it. I have no computer IT background or knowledge. I have now spent another12 hours doing this dance with Microsoft and Adobe.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 08, 2022 Jul 08, 2022

Copy link to clipboard

Copied

I have just spent over 3 hours with Microsoft and they say that it is not a Windows problem!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

 

However, I am getting overheating warnings for the CPU

 

1. Are you running this laptop on battery only?

2. Have you inspected the vents for dust, etc?

3. Are the vents obscured? Something blocking them?

4. In the Windows OS have you altered the power mode to high performance?  (an option to increase LrC oerformance) Might not be advisable on a laptop, could draw too much electricity and overheat.

5. That NVIDIA GPU, is it set up to use more power when running PS, or LrC. Not affecting your CPU, but could it be putting off more heat near the CPU.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

Hi, thank you. I will answer questions:
1) No, I use it with the power cord most of the time. I live in South Africa and we have daily planned blackouts 3 times a day for 2.5 hours at a time, and then I use the battery.
2) The laptop has had a complete service.
3) Nothing is obscuring the vents.
4) I am not sure if this has been attempted. If it is not advisable for reasons it could overheat, then I need to check. How would I find out?

5) I'm not sure what the answer is to this question. How would I find the answer to the first part of this question please? I can ask the IT guy if the GPU is getting too hot too close to the CPU.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

Thank you. It is running in "balanced" mode. If I understand you correctly, this is preferable, rather than the "high performance" mode which would heat things up even more in a laptop? 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

LATEST

Yep.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines