Crashing "then catalog is in use message"

Community Beginner ,
Aug 12, 2022 Aug 12, 2022

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Lightroom keeps crashing no explanation sends me error reports which ive sent into adobe....thats it. Iam updated all other systems working fine?  Cannot work on images....very very annoying.

known problem? any fixes?

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

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LEGEND ,
Aug 13, 2022 Aug 13, 2022

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A lot more information is needed.

 

  • What is your software, Lightroom (Lr icon) or Lightroom Classic (LrC icon)? What version NUMBER?
  • What is your operating system version NUMBER?
  • What actions seem to cause this crash? Please be specific and detailed.
  • Is there an error message? If so, please quote the exact complete unedited word-for-word error message.
  • Does the entire computer crash, or is it Lightroom that crashes but the rest of the computer still runs?

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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Hi Alex

 

Thank for trying to help...non of those methods have got any of my presets back unfortunately

 

Lightroom V 11.4.1

Windows 10 V 10.0.19044

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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See the info at the link below, there is a possibility that a .lock (LOCK) file is preventing your Catalog file from opening. Worth a check.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.htm...

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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My PC QR code links to microsoft page telling me its a blue screen error likely caused by an update, its telling me to try uninstalling a recent update which will have been the one from LR this morning. Problem has got worse, crashing and PC automatically restarting cannot import or work in LR at all now......and all my export presets still missing.

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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lol....now i cannot access LR at all....it does say the catalogue is already in use? Iam not tech savy enough to start removing deleting catalogues i could see yrs worth of image getting lost here!!.....now what?

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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Catalogues probs now, its reverted to an older one (still no export presets in that one) so ive lost all 2022 images....iam very very very pissed off with this

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LEGEND ,
Aug 13, 2022 Aug 13, 2022

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Repeating my earlier questions:

 

 

  • What actions seem to cause this crash? Please be specific and detailed.
  • Is there an error message? If so, please quote the exact complete unedited word-for-word error message.
  • Does the entire computer crash, or is it Lightroom that crashes but the rest of the computer still runs?

 

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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there is no error code...QR code tells me its what microsoft is calling a blue screen error likely re update. The whole PC restarts. Icannot get into LR now as its telling me the cat is in use?

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LEGEND ,
Aug 13, 2022 Aug 13, 2022

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Icannot get into LR now as its telling me the cat is in use?

 

For the third time, I request: "the exact complete unedited word-for-word error message."

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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did you read this bit about.....i cannot get into LR now for it to show me this message anymore, otherwise id screen shot it.

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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Delete the file highlighted in yellow, then you should be able to launch Lightroom.

If Lightroom still crashes, please go to Help > system Info, click the Copy button, and paste into a new reply here.

You can delete all the text below Installed Plugins.

 

image.png

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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Still crashing...i tried to screen shot the blue screen message....but it didnt save, i suspect the system was beyond saving a screen shot at that time.

thanks for what comes next directions....but when you say go to help, you mean help in LR right?

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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Yes, Help > System Info in Lightroom.

You will probably have to delete the lock file again to be able to launch it.

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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Post a screen capture of the Lightroom sub-folder where your Catalog file resides, so other users can what is contained there. Catalog files end with a dot lrcat extension (.LRCAT).

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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Screenshot (50).png

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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Ok thanks for the screenshot, this shows exactly the info we need. Before proceeding further please do the following, shut down your computer i.e. Power off. Then reboot your computer but do not open any applications.

In the screen capture, you provided the highlighted file is your Catalog file and there is a file with the same name with a .lock extension immediately below that is a LOCK file and it will prevent the Catalog from opening. Using windows explorer see if the file is still present in the Lightroom sub-folder, if so delete the Lock file.

Next double click on the Catalog file, the one you had highlighted in your screen capture, that should open the Catalog file and boot Lightroom Classic.

Please post and let us know if this works.

Screenshot 2022-08-13 at 10.17.04 AM.png

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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thanks....this has worked i have my 2022 images back.....thank you. Export presets still all missing (there were many).  I'll try processing an image and see if its still crashing?

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Community Beginner ,
Aug 13, 2022 Aug 13, 2022

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Sadly its still crashing....info data

Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.5GHz
SqLite Version: 3.36.0
Built-in memory: 16328.1 MB
Real memory available to Lightroom: 16328.1 MB
Real memory used by Lightroom: 2791.0 MB (17.0%)
Virtual memory used by Lightroom: 3884.2 MB
GDI objects count: 776
USER objects count: 2387
Process handles count: 2155
Memory cache size: 8.0MB
Internal Camera Raw version: 14.4.1 [ 1122 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 855MB / 8164MB (10%)
Camera Raw real memory: 1129MB / 16328MB (6%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 650 (27.21.14.5671)


Init State: 1
User Preference: 1

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: I:\LR4 Catalog\Lightroom Catalog-2-2-2-v10-v11.lrcat
Settings Folder: C:\Users\Shaun\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) HDR Efex Pro 2
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : fc6
Subsystem : fc610b0
Revision : a1
Video Memory : 984
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 650/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 456.71
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra 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GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB 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GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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The report indicates your GPU card is "DirectX: NVIDIA GeForce GTX 650 (27.21.14.5671)"

On your computer go to NVIDIA dot com and do a search for an updated driver, if there are two available one optimized for gaming and one for "Studio" choose Studio.

Update the driver before attempting to boot LrC and make sure there is no LOCK file in place.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

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Community Beginner ,
Aug 14, 2022 Aug 14, 2022

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Sent from Mail<> for Windows

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Community Expert ,
Aug 13, 2022 Aug 13, 2022

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Your graphics driver is out of date.

Download the latest driver here: https://www.nvidia.com/Download/driverResults.aspx/191970/en-us/

Yes, a studio driver would be preferable, but none exists for your card.

After downloading, install the driver. (double-click the download, then follow on-screen instructions)

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Community Beginner ,
Aug 14, 2022 Aug 14, 2022

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Morning

Have updated the driver and first signs are its more stable, still testing....thanks

Sent from Mail<> for Windows

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LEGEND ,
Aug 13, 2022 Aug 13, 2022

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Your screenshot of the folder your catalog is in shows a folder called Lightroom Settings, This folder is created when you select to store presets with catalog.

 

So, in preferences, have you selected to store presets with catalog?

If not, perhaps give that a try.

 

This may be from one of your older catalogs. Or it may be that your preference file took a hit upon crash and need to be reset.

 

 

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