creative cloud doesnt show 12.2 update

[marcelr95297809]

hi,

after waiting months to make my monthly paid Lrc work again with my nikon cameras now the creative cloud didnt give me the update.

i have osx 13.2.1

lrc 11.5

i also restartet the creative cloud with command option r, no help. still shows no available updates.

its a real pain.

what can i do?

thanks for helping me.

[Jim Wilde]

What version number of the Creative Cloud app are you running?

[marcelr95297809]

hi,

its 5.10.0.573

[Jim Wilde]

OK, that's definitely the current version. Can you open LrC on your system, do Help>System Info and post a screenshot of the resulting display from the top (omitting your email address) down to the Installed Plugins section.

[Jim Wilde]

One other thing: can you open the Creative Cloud app and do Help>Check for Updates to see if that offers the update for LrC.

[Sean McCormack]

I've had to do this in the past @Jim Wilde, so good call. If it still sees nothing, you may need to uninstall Creative Cloud and reinstall it. 

[marcelr95297809]

Lightroom Classic-Version: 11.5 [ 202208080927-8a575c91 ]
Lizenz: Creative Cloud
Spracheinstellung: de-AT
Betriebssystem: Mac OS 13
Version: 13.2.1 [22D68]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 6
Prozessorgeschwindigkeit: 3,0GHz
SQLite-Version: 3.36.0
Integrierter Speicher: 8.192,0 MB
Für Lightroom verfügbarer phys. Speicher: 8.192,0 MB
Von Lightroom verwendeter phys. Speicher: 2.500,0 MB (30,5%)
Von Lightroom verwendeter virtueller Speicher: 38.919,7 MB
Cache-Speichergröße: 365,8MB
Interne Camera Raw-Version: 14.5 [ 1177 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 4
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 1207MB / 4095MB (29%)
Physischer Speicher in Camera Raw: 1220MB / 8192MB (14%)
Monitore/Anzeigegeräte: 1) 3840x2160

Informationen zum Grafikprozessor:
Metal: Intel(R) UHD Graphics 630

Anfangsstatus: 2
Benutzerpräferenz: 1

Anwendungsordner: /Applications/Adobe Lightroom Classic
Bibliothekspfad: /Users/Marcel/Documents/Q12021/Q12021-v11.lrcat
Einstellungen-Ordner: /Users/Marcel/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Aperture/iPhoto-Import-Zusatzmodul
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Helicon Focus Export
7) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

[Rikk Flohr: Photography]

Several people have fixed this issue by:

• Uninstalling LrC.
• Restart Computer
• Reinstall LrC (normally it defaults to the latest and restores the version updating)

[marcelr95297809]

Nice workaround for 16billion software house. 
last time i had such issues and solutions with a software was dos3.11. Really a shame that have to invest so much time an effort to bring a monthly paid sofware to run like it is. Shame on Adobe.

anyway thanks for your help, i will try this when iam back in the studio. 

[marcelr95297809]

it worked. thank you very much.