Participating Frequently

Question

Ctrl + Shift + S opens "save as" dialog instead of sync settings

Forum|Forum|5 years ago
December 17, 2020
10 replies
5965 views

When using LrC, after hopping between develop mode and grid view a few times, ctrl+shift+s stops opening the sync develop settings dialog for me, and instead opens a "save as" dialog.

LrC doesn't even have a "save as" option? This is what confuses me the most!

The only way to make this stop is restart the program.

Support tells me this is due to conflicting commands and I should reset preferences and/or uninstall + reinstall.

Has anyone else had this issue happen? How did you solve it?

Krzysztof Cisło

Participating Frequently

It's 2024 and this bug still hasn't been fixed for 4 years!

David Kkozi

Participating Frequently

I hope next update will fix this.

Justin Hoch

Inspiring

It has been happening to me consistently still. Is your hope evidence-based or wishful thinking? I always hope it gets fixed next update, but I've never heard of it being considered.

Jon Hillenbrand

Participating Frequently

The amount of misunderstanding, incompetence and useless comments being posted in this thread is astounding.

@bonnie.photo To the OP, yes, this is a known bug in LrC that's been around for years that Adobe has never fixed. For clarification, the keyboard shortcut Shift + Ctrl + S is the "sync settings" that normally will sync the settings from one highlighted photo to another highlighted photo. This is a very useful feature that I use all the time and that gets broken pretty regularly. This feature is SUPPOSED to work in the Develop module and the Library Module. But sometimes it only works in the Library Module and sometimes it doesn't work at all. And sometimes it runs an export function which is what you are experiencing in your original post. The export function LrC decides to run randomly can be an automatic export (without a dialog prompt) or it can run another export function that prompts you to choose a folder to export to. It all depends on the export function LrC decides to run. BTW, the background ones (without the prompt) are seriously annoying because sometimes LrC will export a photo to a folder, but I won't notice it is running an export on the top left when I'm trying to sync settings. And then randomly in some folder, there's a jpg that shouldn't be there and I have no way of finding it.

WORKAROUND: The workaround is to reboot LrC. That's it.

After that, the keyboard shortcut should work as expected for a while until it breaks again. I don't have a solution for preventing this bug in the first place or for recognizing instantly when this bug has cropped up again. But after doing a ton of research in other threads, I've come to the conclusion that this is a serious bug that Adobe can't fix. It's been around for many years and is still around in 2022 at the time of this writing.

I hope this helps. If you find a fix, please post here so I can find it. To Adobe, please fix this bug!

JohanElzenga

Community Expert

Next time you react to a discussion, it may be an idea to check the date of the last message...

-- Johan W. Elzenga

Jon Hillenbrand

Participating Frequently

I did. What's your point? This is still an active bug and no one, including you, in this thread added anything helpful.

DdeGannes

Community Expert

I am on Mac so cannot check. It is a Develop Module-specific keywords shortcut.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

Just Shoot Me

Legend

Denis on Windows that key combo also works if you are in the Library module and ou have multiple images selected. It brings up the Sync Settings dialog.

DdeGannes

Community Expert

Thanks Justshootme was just working with the Adobe Lightroom help. Good info to know thanks.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

JohanElzenga

Community Expert

This is not a "Save as" dialog, it is a dialog to select something: a folder. That is what it says in the top of the dialog and that is what the default button says. It could be that the key combo was somehow assigned to the 'Update Folder Location' command.

-- Johan W. Elzenga

JP Hess

Inspiring

I don't know why, but I have never really been a big fan of keyboard shortcuts. Consequently, I have never tried that keyboard shortcut in LrC. Haven't even thought about it in the past. However, having had attention brought to it, I just highlighted a couple of images and tried it on my Windows 10 computer and it brought up the synchronize dialog as it should. Only thing I can think of is if it isn't working properly on the OP's computer then perhaps that person needs to reset the preferences in LrC to see if that fixes the problem. I apologize for my not understanding the problem.

GoldingD

Legend

The OP knows that their is no save as in LrC. The OP stated that in fact. Issue for the OP is keyboard shortcut for Sync Settings (in Develop Module) is presenting the wrong dialog. A Save as Dialog.

Now, some possibilities

1. Accidentally not in LrC, perhaps this is a Windows OS save as, or a MS Word save as?

2. A corrupt preference file

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

3. Gremlins bribed with Tequila instead of Bourbon.

bonnie.photoAuthor

Participating Frequently

Finally. A helpful answer. Thank you!!!

Again though, I am aware of which program I am in while using this keyboard shortcut.

I've attached a screenshot of what appears during this error. This is indeed a save as popup dialog inside of LrC. I am not making this up, I am not stupid, I am not oblivious.

Just Shoot Me

Legend

That dialog window is From Lr (Lightroom the Cloud Based version) and not from LrC as far as I can tell. The icon in the upper left hand corner has square carners, only has the letters L and r (Lr) and does not say Save As like any other Save As dialog box.

Is it a bug? Could be. But from all the other posts and my tests it seems we can't reproduce it.

Do you have Lr installed and open too?

JP Hess

Inspiring

That is a valid shortcut in Photoshop. The only thing I can think of is that this user is associating the shortcut with the wrong program.

bonnie.photoAuthor

Participating Frequently

Jim, again, I am completely aware of which programs I have open and which one I am using.

I would not have posted in the LrC forum if I was having problems with Photoshop.

JP Hess

Inspiring

Yeah, I finally realized what was going on. You probably have missed one of my comments. Since that key combination isn't bringing up the appropriate command You probably missed the suggestion in one of my answers that perhaps you should consider resetting the preferences. That keystroke combination does work properly on my computer. I don't use keyboard shortcuts normally so I wasn't aware of that command. Sorry for the confusion.

Just Shoot Me

Legend

I can not duplicate that. Ctrl + Shift + s does absolutely nothing in LrC.

So what you are experiencing is more than likely LrC has Lost Focus and that key combo is opening the Save As dialog windows for whatever program the focus has shifted to.

Just Shoot Me

Legend

Let me add that key combo only does something with multiple images selected.

bonnie.photoAuthor

Participating Frequently

Yes. I only use the keyboard shortcut for sync settings between images when I have more than one image selected.

JohanElzenga

Community Expert

Doesn't the title of the dialog give you a clue? Like you said, Lightroom doesn't have a 'Save as' command, but it does have an 'Export' command for exporting presets, for example.

-- Johan W. Elzenga

JP Hess

Inspiring

That keyboard shortcut is for Photoshop. There is no "save as" command as such in Lightroom Classic. The only way to "save" an image in LrC is to export a copy. You must be trying to use that command in Photoshop, and not Lightroom.

bonnie.photoAuthor

Participating Frequently

I appreciate you taking the time to read my post and reply, but unfortunately your reply does not help me in any way, as I stated in my explanation that LrC does not have a "save as" option. My issue is not confusion about which program I have open, evidenced by my detailed post about LrC. My issue is with the very specific error about a keyboard shortcut malfunctioning in LrC by opening a dialogue that doesn't even apply to the program -- an issue that I have already reached out to LrC support about. If you have any thoughts about the actual issue at hand, which has nothing to do with Photoshop, I would love to hear them.

JP Hess

Inspiring

The keyboard shortcut for "save as" cannot malfunction in Lightroom because it doesn't exist. It isn't there. The only way it is possible to "save" an image from Lightroom is to export a copy. Again, the keyboard shortcut you are looking for isn't there in Lightroom.

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