Participating Frequently

Question

Cursor not responding on main image Lightroom Classic CC

Forum|Forum|7 years ago
January 22, 2019
5 replies
854 views

Hi,

This is difficult to explain so here goes.

Things like exporting an image by right clicking on it won't work. To solve this I right clicked the thumbnail at the bottom - all good.

But then when trying to adjust crop for instance, again there was no response. Im using a Mac and all functions are working as normal outside of LR Classic CC.

All adobe apps are up to date as of 1313 mountain time, 22 Jan 2019.

Anyone having these problems and know how to sort it?

This topic has been closed for replies.

GoldingD

Legend

And one standard item to check, that you probably already did, in LR preferences do nit use the GPU

GoldingD

Legend

Ok, one odd thing from the system information I overlooked, perhaps you are already not using the GPU maybe that’s why the listing of the GPU seems odd. Almost looks as the discreate video chip off the motherboard is listed. I do not know if this is a desktop or a notebook, but both have descerate video chips, a desktop a GPU in the form of a card, a notebook a GPU in the form of another chip, iMAC??

GoldingD

Legend

So, looking at the System Information,

LR version check

license check

OS version check (problems with Mojave exists, mostly prior LR v8, and nit the mouse. an update appears to exist as if yesterday, but mostly fir security)

GPU via Metal, check (OpenGL would be bad)

So, none of the normal suspects

one troubleshooting diagnostic is to check plug-ins. Most if yours are the normal non suspect. But 2 and 6??

migot try disabling those as a diagnostic.

mentioned in the folowing link, that you will want to go thru

Troubleshoot Adobe Lightroom problems, issues, or bugs

also https://www.lightroomqueen.com/standard-lightroom-troubleshooting-steps/

GoldingD

Legend

So, a standard request..

In Lightroom, click on Help, click on System Information, click on Copy. Paste into reply

J

jamesmhammondAuthor

Participating Frequently

Hi,

Thanks for the reply. Restoring the preferences only worked for a short time so I did as you said:

Lightroom Classic version: 8.1 [ 1200465 ]

License: Creative Cloud

Language setting: en-CA

Operating system: Mac OS 10

Version: 10.14.2 [18C54]

Application architecture: x64

Logical processor count: 4

Processor speed: 1.6 GHz

Built-in memory: 8,192.0 MB

Real memory available to Lightroom: 8,192.0 MB

Real memory used by Lightroom: 311.2 MB (3.7%)

Virtual memory used by Lightroom: 1,179.9 MB

Memory cache size: 9.7MB

Internal Camera Raw version: 11.1 [ 112 ]

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 0MB / 4095MB (0%)

Camera Raw real memory: 0MB / 8192MB (0%)

Displays: 1) 1440x900

Graphics Processor Info:

Metal: Intel(R) Iris(TM) Graphics 6000

Application folder: /Applications/Adobe Lightroom Classic CC

Library Path: /Users/hammy/Pictures/Lightroom/Lightroom Catalog.lrcat

Settings Folder: /Users/hammy/Library/Application Support/Adobe/Lightroom

Installed Plugins:

1) AdobeStock

2) Aperture/iPhoto Importer Plug-in

3) Canon Tether Plugin

4) Facebook

5) Flickr

6) LRT Export 4

7) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512

AudioDeviceName: Built-in Output

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: 12.1x4

CoreImage: true

GL_ACCUM_ALPHA_BITS: 0

GL_ACCUM_BLUE_BITS: 0

GL_ACCUM_GREEN_BITS: 0

GL_ACCUM_RED_BITS: 0

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) HD Graphics 6000

GL_SHADING_LANGUAGE_VERSION: 1.20

GL_STENCIL_BITS: 8

GL_VENDOR: Intel Inc.

GL_VERSION: 2.1 INTEL-12.4.7

OGLEnabled: true

GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

Regards,

James

Sahil.Chawla

Adobe Employee

Hi James,

Sorry to hear about the performance issues with Lightroom, have you tried restoring the preferences back to default and see if it helps?

Reset Preferences Lightroom Article - https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

Regards,
Sahil

J

jamesmhammondAuthor

Participating Frequently

Up until now I have been quitting Lightroom then reopening it. This seemed to alleviate the issue but only for a short while. I shall try reseting the preferences though.

Many thanks,

James

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