Skip to main content
C
Colorful_goddess0D4E
Inspiring
July 14, 2022
Question

Unable to locate renamed files

  • July 14, 2022
  • 5 replies
  • 2676 views

Another mess from Lightroom, adviced to rename photos in Library/Library/rename photos/f2  so followed advised route, Lightroom deleted them hid them or lost them. After much searching they have vanished from lightroom Library/Develop  all of Lightroom classic. No help from anyone at Adobe, This is the worst service anywhere.

This topic has been closed for replies.

5 replies

GoldingD
GoldingD
Legend
July 18, 2022

One question we forgot to ask (or I am overlooking it)

What version of LrC?

 

C
Colorful_goddess0D4EAuthor
Inspiring
July 22, 2022

Laatest update ..it is now over a week and nothing is solved yet. I was due a phone call on Monday 18th but they rang 90 minutes later than they had stated in the appointment e-mail. Anyway recieved a call last night only for the technitian to hit the same wall as I did. He followed the same path as I did and the programme would not let him rename any files or offer a pop-up to rename files. So he delved into files and opened up notepad information log files and drew a blank. That is where we are now.I am now awaiting another call back appointment and that is all I can tell you.

Andrew.

C
Colorful_goddess0D4EAuthor
Inspiring
July 18, 2022

Its all gone quiet with the replies on here. Friday Adobe told me that no one was available to help me with technical issues  until this evening 6pm , they even sent an e-mail to back this up claiming that someone would ring me on my number at this time and that it was carved in stone that this would happen...Guess what ? 

90 minutes late yes 90 minutes I recieved a call from someone I suspect was attached to Adobe because he could hardly speak English and he was ringing from inside a F1 wind tunnel.

Now please tell me that Adobe care about my missing files and photos and are taking this problem seriously.

Like I say its all gone quiet 

Andrew.

john beardsworth
Community Expert
john beardsworthCommunity Expert
Community Expert
July 18, 2022
quote

Its all gone quiet with the replies on here.


By @Colorful_goddess0D4E

 

No-one here owes you anything. You weren't going along with suggestions, and said you were going to dump LR anyway.

    C
    Colorful_goddess0D4EAuthor
    Inspiring
    July 18, 2022
    Get Outlook for Android<>
    GoldingD
    GoldingD
    Legend
    July 16, 2022

    1. What hard drive do you keep your photos on?

    2. Using Windows File Explorer, search that drive for images using whatever file extension is correct for you photos.

    3. Hopefully sorted by time.

    4. Any luck?

    C
    Colorful_goddess0D4EAuthor
    Inspiring
    July 17, 2022
    Hi
    I have a SSD hard drive C and a backup drive D. I keep my ongoing files on the c drive and use Drive D to store them.
    They have been searched believe me...the problem is Lightroom...it now seems to have a malfunction when I try to rename something...The rename photos under Library does not function as it should. You dont have to believe me neither, my younger brother could not understand it and my partner has given up with it.
    Thinking of backing everything onto a external drive and deleting the whole show.
    Andrew.
    C
    Colorful_goddess0D4EAuthor
    Inspiring
    July 14, 2022
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    No point no one helps no one listens... I have had enough time wasted to know when I am having the urine extracted from me.. Please reply if you can prove me wrong on any of the above points. 
    Andrew Bates. 




    Sent from my phone
    dj_paige
    dj_paige
    Legend
    July 14, 2022

    Explain what you did. Detailed step-by-step, please.

    C
    Colorful_goddess0D4EAuthor
    Inspiring
    July 15, 2022

    Hi I am unwilling to explain once again I have had enough of my time wasted by Adobe so I will just write reviews on their shoddy customer service help and take my money elsewhere. Andrew. 

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    July 15, 2022

    I understand that you're angry. But if you are unwilling to describe your problem more detailed and to answer the relevant questions, then don't be surprised if nobody answers and helps you.

    This here is a public forum and not the Adobe support. We're all normal user as you are and we treid to help in our spare time. So please be curteous and stop ranting.

     

    If you like to get help directly from the Adobe support please click the link below to contact Adobe staff to help.

    Be sure to remain signed in with your Adobe ID before accessing the link below.

    You have to allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact.html

     

    Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices