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Yuval Barkai
Participating Frequently
April 20, 2023
Answered

Denoise AI unknown error

  • April 20, 2023
  • 12 replies
  • 40266 views

I get a Enhance errors:  Denoise was not applied  - there was an unknown error (1)
on every ARW file i try from my sony a7iv camera
macos - macmini 3.2 GHz 6-Core Intel Core i7

    Correct answer Ian Lyons

    I just noticed that you're using a Mac mini. If this is the 2018 model, then your computer uses an integrated GPU (Intel UHD Graphics 630) which has got access to around 1.5GB of shared system memory.  The system requirements for LrC 12.x are linked to below. Note the minium GPU memory is 2GB. I suspect this is the reason Denoise doesn't work on your system.

     

    Worth noting for the future - always include your 'System Info'. This ensures that folk trying to help don't end up second guessing possible culprits. In your case, providing the System Info (obtainable from Help > System Info menu) would also highlight whether you're using an eGPU, which is fairly common for users of 2018 Mac mini.

     

    https://helpx.adobe.com/lightroom-classic/system-requirements.html

    12 replies

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    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 20, 2023

    Can you share one of your affected ARW Files that gives the error?

    Rikk Flohr: Adobe Photography Org
    Y
    Yuval BarkaiAuthor
    Participating Frequently
    April 20, 2023

    ARW file 
    btw i tried edited and non edited files

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 20, 2023

    Your screenshot indicates that you're using Lr Desktop not Classic. 

     

    @Rikk Flohr: Photography Can you move the thread to the correct forum?


    I moved it. Also tested in LrD 6.3.1 and it functions normally there as well. 

    Rikk Flohr: Adobe Photography Org
    Martin.J.D
    Martin.J.D
    Participating Frequently
    April 20, 2023

    Same here, GPU disabled. I'm running a 1060 GTX 3 GB and apparently this is not enough.. Ideally a GPU with a minimum of 8gb is a must..  

      Y
      Yuval BarkaiAuthor
      Participating Frequently
      April 20, 2023

      did you find any notes about this?

       

      this is what i found:

      GPU

      Enhance heavily uses the available GPU and can use an external GPU (eGPU) if available. View the graphics processor acceleration requirements in Lightroom Classic system requirements.

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