Denoise AI unknown error

[Yuval Barkai]

I get a Enhance errors:  Denoise was not applied  - there was an unknown error (1)
on every ARW file i try from my sony a7iv camera
macos - macmini 3.2 GHz 6-Core Intel Core i7

[rodrigounda]

Im getting also an error trying to denoise from LR classic:

i7 4770

32gb ram

ssd drive

[johnrellis]

@rodrigounda, do the menu command Help > System Info and copy/paste the entire output here, so we can see which hardware and versions of software LR thinks you're running.

[rodrigounda]

Thanks!
here it is:

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,5GHz
SqLite Version: 3.36.0
CPU Utilisation: 4,0%
Built-in memory: 32503,3 MB
Dedicated GPU memory used by Lightroom: 1949,5MB / 1980,4MB (98%)
Real memory available to Lightroom: 32503,3 MB
Real memory used by Lightroom: 10802,1 MB (33,2%)
Virtual memory used by Lightroom: 13211,1 MB
GDI objects count: 932
USER objects count: 2820
Process handles count: 68081
Memory cache size: 0,0MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 692MB / 16251MB (4%)
Camera Raw real memory: 834MB / 32503MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen:
Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro P400 (31.0.15.3179)
Init State: GPU disconnected
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: J:\+retratos\_LR-retratos\LR-retratos\LR-retratos.lrcat
Settings Folder: C:\Users\unda\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) HDR Efex Pro 2
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1cb3
Subsystem : 11be10de
Revision : a1
Video Memory : 1980
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName:
$$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default
- Altavoces (2- USB Audio Device)#{comment}DVAAU-4201250: Open the
audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: Quadro P400/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 531.79
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect
GL_AMD_seamless_cubemap_per_texture
GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer
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GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event
GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control
GL_ARB_color_buffer_float GL_ARB_compatibility
GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth
GL_ARB_compute_shader GL_ARB_compute_variable_group_size
GL_ARB_conditional_render_inverted GL_ARB_copy_buffer
GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output
GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture
GL_ARB_derivative_control GL_ARB_direct_state_access
GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect
GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced
GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility
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GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments
GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB
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GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5
GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel
GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters
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GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite
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GL_ARB_program_interface_query GL_ARB_provoking_vertex
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GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two
GL_ARB_texture_query_levels GL_ARB_texture_query_lod
GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui
GL_ARB_texture_stencil8 GL_ARB_texture_storage
GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle
GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2
GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced
GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix
GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra
GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit
GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object
GL_ARB_vertex_program GL_ARB_vertex_shader
GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev
GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers
GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc
GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform
GL_EXT_blend_color GL_EXT_blend_equation_separate
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GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced
GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit
GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats
GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object
GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4
GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4
GL_EXT_multi_draw_arrays GL_EXT_multiview_tessellation_geometry_shader
GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query
GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels
GL_EXT_pixel_buffer_object GL_EXT_point_parameters
GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage
GL_EXT_provoking_vertex GL_EXT_raster_multisample
GL_EXT_rescale_normal GL_EXT_secondary_color
GL_EXT_separate_shader_objects GL_EXT_separate_specular_color
GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store
GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2
GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D
GL_EXT_texture_array GL_EXT_texture_buffer_object
GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc
GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc
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GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax
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GL_EXT_texture_mirror_clamp GL_EXT_texture_object
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GL_EXT_transform_feedback2 GL_EXT_vertex_array
GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit
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GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image
GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility
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GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance
GL_NV_fragment_coverage_to_color GL_NV_fragment_program
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GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples
GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4
GL_NV_geometry_shader_passthrough GL_NV_gpu_program4
GL_NV_internalformat_sample_query GL_NV_gpu_program4_1
GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended
GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float
GL_NV_light_max_exponent GL_NV_memory_attachment
GL_NV_multisample_coverage GL_NV_multisample_filter_hint
GL_NV_occlusion_query GL_NV_packed_depth_stencil
GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2
GL_NV_path_rendering GL_NV_path_rendering_shared_edge
GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart
GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners
GL_NV_register_combiners2 GL_NV_sample_locations
GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters
GL_NV_shader_atomic_float GL_NV_shader_atomic_float64
GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64
GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object
GL_NV_shader_subgroup_partitioned GL_NV_stereo_view_rendering
GL_NV_texgen_reflection GL_NV_texture_barrier
GL_NV_texture_compression_vtc GL_NV_texture_env_combine4
GL_NV_texture_multisample GL_NV_texture_rectangle
GL_NV_texture_rectangle_compressed GL_NV_texture_shader
GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback
GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory
GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range
GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit
GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program
GL_NV_vertex_program1_1 GL_NV_vertex_program2
GL_NV_vertex_program2_option GL_NV_vertex_program3
GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render
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GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info
GL_NVX_nvenc_interop GL_NV_shader_thread_group
GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced
GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview
GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod
GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum
GL_WIN_swap_hint WGL_EXT_swap_control

[GoldingD]

rodrigounda

Init State: GPU disconnected

see: https://community.adobe.com/t5/lightroom-classic-discussions/profiles-icon-greyed-out/m-p/13339621

[johnrellis]

@rodrigounda, 

"DirectX: NVIDIA Quadro P400 (31.0.15.3179)

Dedicated GPU memory used by Lightroom: 1949,5MB / 1980,4MB (98%)"

You've got a 6-year-old card with just shy of LR's required minimum 2 GB of GPU memory. Older cards with 2 GB of memory have lots of problems with Denoise reported here.

Your driver version, 531.79, isn't listed on Nvidia's Advanced Driver Search for that card:

https://www.nvidia.com/Download/Find.aspx?lang=en-us 

I suggest you install the most recent driver listed there (528.95):

https://www.nvidia.com/download/driverResults.aspx/204574/en-us/

Nvidia calls this a Production Branch driver, "designed and tested to provide long-term stability and availability.".  (There are no Studio drivers provided for this card.)

If LR still chokes on that latest driver, then I think it's unlikely that Denoise will ever work with your graphics card, and you'll have to upgrade. It appears that the graphics manufacturers don't pay much attention to driver problems with their older hardware.

[rodrigounda]

Funny thing it was working 2 days ago.
🙂

[johnrellis]

"Funny thing it was working 2 days ago."

Perhaps your graphics driver got auto-updated to the currently installed version, 531.79.  I now see that 531.79 is what Nvidia calls a Game Ready driver, which are tested for games, not creative apps, and which tend not to be as stable.  Since 531.79 isn't even listed for your card, it may not be compatible at all.

[Ian Lyons]

Init State: GPU disconnected
User Preference: Auto

Above usually occurs when the GPU test failed when LrC launched. You'll need to follow the steps provided below to reset same. However, given that the VRAM on your card is less than the minimum 2GB I suspect the test will fail again at some point. You'll also need to check whether the driver is up to date as described above.

1. Quit Lightroom Classic.

2. Locate the Camera Raw GPU Config.txt file.

   • (macOS) /Users/[user name]/Library/Application Support/Adobe/CameraRaw/GPU/Adobe Photoshop Lightroom Classic/Camera Raw GPU Config.txt
   • (Windows) \Users\[user name]\AppData\Roaming\Adobe\CameraRaw\GPU\Adobe Photoshop Lightroom Classic\Camera Raw GPU Config.txt

   The user Library folder is hidden by default in macOS X 10.7 and later releases. Use the directions here.

3. Manually delete the Camera Raw GPU Config.txt file.

4. Relaunch Lightroom Classic.

[Keyvantm]

Hi, I am also getting the same "Denoise was not applied" error with my new machine (Mac Studio). Not sure if there was a solution to this yet? It was working just fine and denoising within seconds, but then stopped working. Thanks.

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en-AU
Operating system: Mac OS 12
Version: 12.4.0 [21F79]
Application architecture: arm64
Logical processor count: 10
Processor speed: NA
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 15,976.2 MB (24.3%)
Virtual memory used by Lightroom: 430,119.5 MB
Memory cache size: 9,721.0MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 5096MB / 32767MB (15%)
Camera Raw real memory: 5435MB / 65536MB (8%)
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160, 2) 3840x2160

Graphics Processor Info:
Metal: Apple M1 Max
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/keyvanmanafi/Pictures/Lightroom/Lightroom Catalog-v12.lrcat
Settings Folder: /Users/keyvanmanafi/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

[johnrellis]

@Keyvantmwrote, "I am also getting the same "Denoise was not applied" error".

That's a different error than what some others have reported here. Please post a screenshot (not a phone pic) of the full error message.

You're on Mac OS 12.4, which is a year old. On Mac, the only way to get updated graphics drivers is to update to the latest version of Mac OS (13.3.1). LR's AI commands are very sensitive to bugs in graphics drivers (of which there are many, which is why the manufacturers frequently release updates).

[Keyvantm]

thanks @johnrellis - please see attached

[Keyvantm]

Also updated Mac OS to 13.3.1 and still getting the same error message.

[Ian Lyons]

Please share one of the files that Denoise isn't working with. You'll need to use Dropbox or similar and post the link to the forum. 

[johnrellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

@Keyvantm, to build on Ian's reply, by sharing one of the problem files, we can see if the issue is with the file itself or your configuration.

You've got an Apple Silicon M1 Max with 65 GB running Mac OS 13.3.1, so your computer is fully capable of running Denoise.  The error message "There was an error writing the file" is curious:

suggesting that the issue is not producing the denoised DNG but rather writing it to disk.  (Hard to know since LR's error messages can be less than informative about the underlying cause and sometimes just wrong.) A couple more troubleshooting steps:

1. Ensure LR is granted Full Disk Access (not Files And Folders) permission:
https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...

Without Full Disk Access, LR can do all sorts of screwy things. Let us know whether that fixes the problem.

2. Try putting a copy of that .cr3 on your Desktop and importing it from there with the Add option (so that it stays on the Desktop in your catalog). Verify that the imported copy is still on the Desktop by right-clicking it in the LR catalog and doing Show In Finder.

Then do Denoise on that copy.  That should cause the DNG to be written to the Desktop.  Does that work?

[Keyvantm]

Thank you so much John and Ian. I think the issue was indeed caused by access to (external) drive and now seems to be resolved and working just fine. Thanks again for looking into it!

[johnrellis]

Glad you got it working.

[Vladimir23773166z0w9]

Hello! I am usig LrC on Macbook Air macOS Sonoma Version 14.0. No issues with downloading or importing images from hard disk.No issues with basic tools in Develop module. Issuess with Denoise/Enhance modul. Denoise workig surprisingly fast, faster then on my Lenovo and Windows. When it starts Enhence process I receive Enhence Errors/ The file could not be written due to permission issues (1). I ensured full disk access.

Please help, I have to say that I am less experienced user of Mac.

[johnrellis]

@Vladimir23773166z0w9, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

Click the Apple icon in the upper-left corner and do About This Mac. Post a full-resolution screenshot (not a phone pic) of the About window.
https://www.lightroomqueen.com/community/help/createscreenshot/

[defaulthworeacpighf]

I have a Mac Mini 2018 (my specs listed below).
I initially had the same error, but I noticed that I received it when I started the process and went ahead opening Chrome. However, even with Chrome closed after, I kept getting the error. I simply Quit LrC, allowed back up, reopen LrC and proceeded to try again. This time I ensured not to open any other software. Just allowed it to continue. Denoise was set to 50%. Estimated was 6mins, but I think it finished much faster.

Model Name: Mac mini

  Model Identifier: Macmini8,1

  Processor Name: 6-Core Intel Core i5

  Processor Speed: 3 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 9 MB

  Memory: 32 GB

  System Firmware Version: 1968.120.12.0.0 (iBridge: 20.16.5058.0.0,0)

  OS Loader Version: 577~170

  Serial Number (system): H2WDC1R1PJH8

  Hardware UUID: 3CF22083-9C7F-51D5-ADD6-88B2D0FF11EC

  Provisioning UDID: 3CF22083-9C7F-51D5-ADD6-88B2D0FF11EC

  Activation Lock Status: Enabled

[Stephen Byerley]

I ended up buying an eGPU to get rid of those pesky errors (and enable some 3D gaming as a bonus). Works like a charm now.

[mister_phil]

I have the exact same problem. I have a Sony A7 (1st gen), and I get an error on all my ARW images. I have a 16" MacBook Pro with AMD Radeon Pro 5500M with 4GB of GPU RAM. Intel Core-i9 8-Core, 2.3GHz, 16GB RAM running Lightroom Classic. All software (Lighroom, Creative Cloud and MacOS 13.4 up to date). 

I am a long-time Lightroom Classic user and this issue is very dissapointing (and frustrating).

I am about to try Rikk Flohr's suggestion of uninstalling LrC and it's preferences. I'll report back later. 

[mister_phil]

I have finally solved my Denoise AI problem. Firstly, resetting Lightroom preferences or re-installing Lightroom does not fix the issue, at least for me.. it seems related to Intel Turbo Boost. I installed a free tool called Turbo Boost Switcher that sits in the MacOS menu bar, which allows you to disable Turbo. Doing so, and waiting for the CPU temperature to cool and fall under 80'C, Lightroom's Denoise worked a charm. I've gone back and tried dozens of photos that failed and all of them now work !! 

Give it a try, I hope it give you some level of success. 

[DdeGannes]

Interesting, thanks for the post.

[Ian Lyons]

Strange, I just checked Denoise on a  2019 MacBook Pro with exactly the specs that you mention above. It was using LrC 12.4 I ran Denoise 5 times with Sony A7 MkIII files and repeated with 5 much more onerous Canon EOS R5 files. I monitored CPU, GPU temperatures and useage during each test, and on each occcasion the turbo CPU cores were barely active, likewise the main CPU cores. Denoise mainly uses the GPU.  Even so, the maxium CPU and GPU temperatures never exceeded 80 deg C

As a further check, I batch denoised the 5 Sony and 5 Canon files (i.e. 10 files in a single batch) with the same results as above. 

[johnrellis]

"I have a 16" MacBook Pro with AMD Radeon Pro 5500M with 4GB of GPU RAM. Intel Core-i9 8-Core, 2.3GHz, 16GB RAM running Lightroom Classic. ... waiting for the CPU temperature to cool and fall under 80'C"

The later models of Intel Macbook Pros are notorious for overheating due to clogged fan vents.  Use the free Intel Power Gadget to see if the CPU temperature is approaching 100C. If it is, then try cleaning the vents yourself or take it to a certified repair.

A correctly operating Macbook Pro will never overheat.