Denoise stopped working

[Lindsay Bleier]

Help please! My lightroom CC is up to date, I shoot in RAW, my denoise was working perfectly. One day it stopped working and says, "Denoise is not currently compatible with this photo format." Nothing on my camera changed, nothing should have changed with my lighroom. Any suggestions?? Using a Macbook Pro 16'' 2019 with Ventura that is up to date. Not out of memory on my computer at all!!! Thanks!

[dj_paige]

Obviously something changed somewhere. Typically this message appears when you try to Denise JPGs or compressed raw files. So what type of image is this?

[Lindsay Bleier]

Its a raw file. ARW. Always has been. Not sure if its compressed, never did anything to it, and don't know much about it. I havent changed anything I've beend doing unless something was toggled on/off by accident.

[Sean McCormack]

It works with full compressed raw files. Mine are compressed RAF. It's linear files like sRaw and mRaw that it won't work with. For Sony, Compressed M and S, reduced resolution raw won't work as they've been demosaiced to generate the file. The L version should. 

[Lindsay Bleier]

Unfortunately I don't know what sraw or mraw even are. I've never used them. They are still just plain raw files from what I can tell. The denoise used to work for me and then one day randomly just stopped. 

[Sean McCormack]

Check the camera to see what the Raw setting is. I'm not familiar enough with Sony to know how easy settings are to change, but I know it's possible on the Fuji to make changes accidentally. You may have opted for it without knowing. 

[Lindsay Bleier]

Settings attached. Sadly just uncompressed raw. Thanks for trying though! 

anyone else possibly have other ideas? Thanks!

[John R Ellis]

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Select one of the problem photos and go to Develop.

1. Triple-check it is actually a raw by looking at the filename at the top of the filmstrip:

Do the menu command Window > Panels > Show Filmstrip if the filmstrip isn't showing.

2. If that doesn't help, upload to photo to Dropbox, Google Drive, or similar and post the sharing link here. We can then quickly diagnose the issue.

[Lindsay Bleier]

Thank you, yes I checked the filmstrip and it is actually a raw. Please let me know if this link works, thanks!!

https://drive.google.com/file/d/1Kq-Z-leG3ZAXJ2Zt167wIwkGcLVQfnGC/view?usp=share_link

[John R Ellis]

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Hmm, I was able to run Enhance > Denoise on that photo:

1. Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

2. Post a full resolution screenshot (not a phone pic) of the entire LR window after invoking Enhance -- that might give further clues.

[Lindsay Bleier]

Lightroom Classic version: 12.5 [ 202308091523-68a7abd6 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 13
Version: 13.5.2 [22G91]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,894.4 MB (11.5%)
Virtual memory used by Lightroom: 52,199.3 MB
Memory cache size: 617.1MB
Internal Camera Raw version: 15.5 [ 1595 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1147MB / 8191MB (14%)
Camera Raw real memory: 1228MB / 16384MB (7%)
Standard Preview Size: 3072 pixels
Displays: 1) 3072x1920

Graphics Processor Info:

Init State: GPU Unsupported
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/lindsaygottschall/Pictures/Lightroom/Lightroom Catalog-v12.lrcat
Settings Folder: /Users/lindsaygottschall/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Luminar Neo
5) Nikon Tether Plugin
6) Topaz Photo AI

Config.lua flags: None

[John R Ellis · Accepted solution]

Very strange. LR thinks your computer doesn't have a graphics processor:

"Using a Macbook Pro 16'' 2019

Graphics Processor Info:

Init State: GPU Unsupported"

1. Try deleting the file "Camera Raw GPU Config.txt", which will force LR to reinitialize its GPU information.  Do steps 2-5:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-3

2. Click the Apple icon in the upper-left and do About This Mac, and post a screenshot. A buglet in LR's Help > System Info omits details about the graphics processor on many Macs.

[Lindsay Bleier]

For step number 3, that folder doesnt exist for me. Ah! I'm so sorry.

[Lindsay Bleier]

please ignore, i found it.

[jonathanc25680581]

Where did you find the config file? I can't find mine.

[John R Ellis]

@jonathanc25680581: "Where did you find the config file? I can't find mine."

See my previous post:

https://community.adobe.com/t5/lightroom-classic-discussions/denoise-stopped-working/m-p/14093909#M3...

[Lindsay Bleier]

also here is my about this mac 

[Lindsay Bleier]

THAT WORKED!!! YAY THANK YOU!!!!!

[John R Ellis]

Glad you got it resolved. 

You tripped over two LR bugs:

1. It stopped recognizing your GPU.

2. It gave an incorrect error message when it didn't have a supported GPU.  (In general, LR is very bad about giving helpful error messages.)