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Lindsay Bleier
Known Participant
September 18, 2023
Answered

Denoise stopped working

  • September 18, 2023
  • 1 reply
  • 6064 views

Help please! My lightroom CC is up to date, I shoot in RAW, my denoise was working perfectly. One day it stopped working and says, "Denoise is not currently compatible with this photo format." Nothing on my camera changed, nothing should have changed with my lighroom. Any suggestions?? Using a Macbook Pro 16'' 2019 with Ventura that is up to date. Not out of memory on my computer at all!!! Thanks!

Correct answer johnrellis

Lightroom Classic version: 12.5 [ 202308091523-68a7abd6 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 13
Version: 13.5.2 [22G91]
Application architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,894.4 MB (11.5%)
Virtual memory used by Lightroom: 52,199.3 MB
Memory cache size: 617.1MB
Internal Camera Raw version: 15.5 [ 1595 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1147MB / 8191MB (14%)
Camera Raw real memory: 1228MB / 16384MB (7%)
Standard Preview Size: 3072 pixels
Displays: 1) 3072x1920

Graphics Processor Info:

Init State: GPU Unsupported
User Preference: Auto

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/lindsaygottschall/Pictures/Lightroom/Lightroom Catalog-v12.lrcat
Settings Folder: /Users/lindsaygottschall/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) Luminar Neo
5) Nikon Tether Plugin
6) Topaz Photo AI

Config.lua flags: None

 

 


Very strange. LR thinks your computer doesn't have a graphics processor:

 

"Using a Macbook Pro 16'' 2019

Graphics Processor Info:

Init State: GPU Unsupported"

 

1. Try deleting the file "Camera Raw GPU Config.txt", which will force LR to reinitialize its GPU information.  Do steps 2-5:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-3

 

2. Click the Apple icon in the upper-left and do About This Mac, and post a screenshot. A buglet in LR's Help > System Info omits details about the graphics processor on many Macs.

1 reply

dj_paige
dj_paige
Legend
September 18, 2023

Obviously something changed somewhere. Typically this message appears when you try to Denise JPGs or compressed raw files. So what type of image is this?

Sean McCormack
Community Expert
Sean McCormackCommunity Expert
Community Expert
September 18, 2023

It works with full compressed raw files. Mine are compressed RAF. It's linear files like sRaw and mRaw that it won't work with. For Sony, Compressed M and S, reduced resolution raw won't work as they've been demosaiced to generate the file. The L version should. 

 

 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
    johnrellis
    johnrellis
    Legend
    April 27, 2025

    Hello. I was wondering if you could help me. This is the report I got (the denoise was working perfectly until yesterday). Now I cannot denoise any photos (I haven't uploaded any new ones, I am working on those that I have already uploaded).

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="23.0.0.202412091359_9601250" clientVersion="23.0.0.202412091359_9601250" applicationName="Adobe Lightroom" applicationVersion="8.2" build="20250201-0700-1b12095" source="Windows-Client" crashType="n/a">
    <time year="2025" month="4" day="27" hour="0" minute="9" second="0" timeoffset="-360" timezone="Central Daylight Time" crsessionduration="1571"/>
    <user guid="de742688-a859-4954-a493-87ddfc232322"/>
    <system platform="Windows 11 Home" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="7362" machine="AMD Ryzen 7 7840HS w/ Radeon 780M Graphics" model="AMD64 Family 25 Model 116 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="3793 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) 780M" description="AMD Radeon(TM) 780M" driverDate="20240702000000.000000-000" driverVersion="32.0.11026.1" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_15BF&#38;SUBSYS_3C9317AA&#38;REV_C2&#92;4&#38;8490451&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,amdxx64.dll,atidx9loader64.dll"/>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4050 Laptop GPU" description="NVIDIA GeForce RTX 4050 Laptop GPU" driverDate="20241106000000.000000-000" driverVersion="32.0.15.6614" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_28E1&#38;SUBSYS_3C9317AA&#38;REV_A1&#92;4&#38;2483AB1A&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
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    <backtrace crashedThread="0">
    <thread index="0">
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    </binaryImageSet>
    <dumpType>
    Mini
    </dumpType>
    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    <sessionId>
    D9F28093-A667-47E3-97E9-A1E3BFD3F87B
    </sessionId>
    <imsUserGuid>
    2268258163FB80A50A495E5B@AdobeID
    </imsUserGuid>
    </crashreport>

     

    Thank you in advance!
    Warm regards,

    Gergana


    @Gergana36817315h8o8: "AMD Ryzen 7 7840HS w/ Radeon 780M Graphics ... gpuinfo availability="Off Line" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) 780M" description="AMD Radeon(TM) 780M" driverDate="20240702000000.000000-000" driverVersion="32.0.11026.1""

     

    Your graphics driver is 10 months old. Download and install the latest one from here:

    https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-7000-series/amd-ryzen-7-7840hs.html

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