Participating Frequently

Question

Difference between "All Synced Photographs" and "Uploads"

Forum|Forum|3 years ago
June 3, 2022
2 replies
2078 views

While I've used (successfully) the Lightroom Classic sync for years, I've recently run across an issue where not all images are being synced, despite being flagged for syncronization.

Below is a screenshot of my (admittedly large) catalog and the Lightroom Sync tab of Preferences. There's an unexplainable 23,487 images which are not being synced. They are spread across multiple collections, multiple file types, and a number of them *have* previously been syncronized.

To date, I have:

- restarted sync

- removed non-sync images from sync list and then readded them

- clicked "delete all synced data"

- gone to Lightroom online and removed synced images there

- completely resynced the entire library

There is NO current sync activity, despite leaving this window open for some time.

The problem still exists and I'm not seeing any new images sync whatsoever. Does anyone have any ideas on how to resolve this?

This topic has been closed for replies.

Jason KillianAuthor

Participating Frequently

Going on 6 months now with this issue and I'm still completely stuck.

At this point, I have decided to *again* unsync all collections in Lightroom Classic, pause syncing in LrC, close LrC and delete the sync.lrdata file.

While LrC is closed, I planned to delete the entire online library at lightroom.adobe.com, but I'm unable to do so as the option is greyed out.

My mobile devices are stuck syncing at different points (one has ~110k images, the other has ~230k images, neither is updating).

All I want is to delete the whole thing and hopefully start over fresh online.

Does ANYONE at Adobe have any thought on how to resolve this horrendous sync issue? Are there other routes I should be taking to try to reach someone in Adobe technical support?

Jason KillianAuthor

Participating Frequently

Well, this hole seems to keep getting deeper...

Following advice from Adobe support, I did the following:

In LrC, confirmed that NO images were left uploading and there was no sync activity, made sure to un-check all synced collections, removed all images from "All Synced Images", closed the app and deleted the sync file in my Lightroom folder.

In LrWeb, manually deleted all 350k images from the LrWeb library, 1k at a time because anything more would crash the interface. I then permanently deleted them from the "Deleted" list (rather than wait 60 days for them to expire).

Restarted LrC, unpaused sync and manually added a single image to a new synced collection.

Five hours later, that image is still syncing on LrC, though the activity pane shows NOTHING happening. LrWeb has no synced images. LrMobile on my phone crashes on trying to load the library and shows "Error Code 19650929".

So, basically, I have gone from "partially synced" to "absolutely unable to sync anything".

I'm hoping that @Jim Wilde's suggestion of flagging this to @Rikk Flohr: Inactive leads to some kind of resolution. I'm out of ideas at this point and unable to use the sync function at all, which is one of the major factors in my culling and initial picking/ranking workflow.

john beardsworth

Community Expert

I've passed this on to someone at Adobe, but in LrWeb, click your account avatar at the top right, go to Account Info, and then choose Delete Lightroom Library and accept the following message(s). You could also delete the local sync.lrdata with LR closed.

I appreciate you may have tried this before, but you've not used those specific words, so please try it again.

Jim Wilde

Community Expert

If you log in to your Adobe account via the LrWeb interface (lightroom.adobe.com), what is the total of All Photos there?

Jason KillianAuthor

Participating Frequently

The count on LrWeb is the same as the number in the LR Sync Preferences
panel (~350k photos). Same for the iOS apps.

-jk

Jim Wilde

Community Expert

Most odd. Could you clarify your normal syncing process? I assume most (if not all) of the synced images are synced FROM LrC to the cloud, i.e. they only exist in the cloud as smart previews. Is that a safe assumption? If so, do you also have images synced to the cloud from any of the Lightroom apps (LrMobile, LrWeb, Lr Desktop)?

Just trying to get a handle on where those "missing" 23k images originated. Classic clearly has no knowledge of them, as the All Photographs and All Synced Photographs totals are the same, i.e. Classic thinks that everything that could be synced has been synced. So the inference is that those 23k images are full original files being uploaded from apps other than LrC, but which are not then being downloaded into LrC as expected.

What's your Cloud storage allowance, are you on the Photography Plan with only the basic 20GB allowance, or have you upgraded to a 1TB (or more) plan? Wondering if there's an issue with your cloud storage allocation which is causing the apparent halt to syncing.....

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