display problem in library/grid view

[SaschaKilmer]

Since updating to LR Classic CC I experience a very strange library/ Grid view display behaviour/ Error.

I seems like the grid is somehow "stuck" while scrolling, there is an issue with the update of the thumbnails/ background.

Also when switching to "loupe view" the background is not a solid color, but shows fragments of the grid or previous images.

This image should make clear what I mean:

I'm using Windows 8.1 all updates installed, NVidia Quadro 2000M.

No other issues with LR or Photoshop.

would be nice if this would be fixable...

[Sahil.Chawla]

Hi SaschaKilmer,

Would suggest you to uncheck "Use Graphics Processor" from Lightroom's Preferences > Performance & then relaunch Lightroom and share the results with us.

Regards,

Sahil

[SaschaKilmer]

Hi, I tried that before, and again just now. Deactivating the use of Graphics Processor, then restarting the program and also switching to different catalogs. Always the same problem...

As soon as I switch to loupe view, the background keeps showing me a "frozen" grid view or a past image.

Everything is fine in development mode though...

[Sahil.Chawla]

Appreciate the efforts, could you please let us know which GPU is installed in your system?

[lucg3962859]

Sahil.Chawla​

Lightroom Classic-Version: 7.0 [ 1140024 ]

Lizenz: Creative Cloud

Betriebssystem: Windows 10

Version: 10.0

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 8

Prozessorgeschwindigkeit: 2,1 GHz

Integrierter Speicher: 8104,1 MB

Für Lightroom verfügbarer phys. Speicher: 8104,1 MB

Von Lightroom verwendeter phys. Speicher: 1481,8 MB (18,2%)

Von Lightroom verwendeter virtueller Speicher: 1509,3 MB

Anzahl GDI-Objekte: 629

Anzahl BENUTZER-Objekte: 1763

Anzahl Prozess-Handles: 1788

Cache-Speichergröße: 946,3MB

Maximale Anzahl Threads, die Camera Raw verwendet: 5

Camera Raw SIMD-Optimierung: SSE2,AVX

Virtueller Speicher in Camera Raw: 666MB / 4052MB (16%)

Physischer Speicher in Camera Raw: 667MB / 8104MB (8%)

DPI-Einstellung des Systems: 96 DPI

Desktop-Komposition aktiviert: Ja

Monitore/Anzeigegeräte: 1) 1600x900

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:

OpenGL: GeForce GT 630M/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 372.54

Renderer: GeForce GT 630M/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Total Video Memory: 1024 MB

[Sahil.Chawla]

Sascha, could you provide you complete workflow so that we can try to reproduce this issue at our end and provide you a possible solution or a workaround.

Also, try resetting the preferences of Lightroom and share the results with us: How to set Lightroom Classic CC preferences

[lucg3962859]

I have the same problem. Win 10 , GPU unchecked.

[Sahil.Chawla]

Hi Lucg,

Have you tried resetting the preferences of Lightroom How to set Lightroom Classic CC preferences

Regards,

Sahil

[lucg3962859]

Hi , i have resetted the preference  with Shift+Alt, the result rest the same.

[Sahil.Chawla]

Please try creating a new test catalog and then try import 2 times, first time import several images, and then second time import only 2

And then see if it works.

[SaschaKilmer]

I tried that just now, it didn't help...

Here's what I get after selecting the folder with a bunch of pictures in "grid view", then selecting one picture in loupe view, and switching back to the grid view of the folder with just 2 images:

Everything is overlapping, there seems to be absolutely no update/refresh of the background happening.

Again, my graphics card is the Nvidia Quadro 2000M (newest driver 376.91), Windows 8.1 (latest updates installed)

[Sahil.Chawla]

would you mind trying reinstalling the application again and share the results?

Please use this to do a clean install Use the Creative Cloud Cleaner Tool to solve installation problems

[SaschaKilmer]

I'm sorry, I'm not going to do that, I have a lot of CC programs installed and are not willing to install them all new.

I reverted back to LR CC 2015 - which works perfectly fine...

[lucg3962859]

Nothing changes

[Sahil.Chawla]

please try creating a new test user account with admin privileges and launch Lightroom in that account and share the results with us.

[lucg3962859]

I dont understand what you mean.

i create a new account in the creative cloud?

[Sean McCormack]

I think Sahil means to create a new user account on your machine.

[lucg3962859]

I have tied , the problem remains the same.

[alcenom47500132]

[lucg3962859]

I switched back to  LR6.

If this subscription expired I look for alternative

[lucg3962859 · Accepted solution]

This problem has been resolved by a workaround provided by Adobe.

I followed these instructions:

Could you please try the following and report back if it solves the issue.

==

Try this workaround to see if it works for you. If not, delete the config.lua file afterwards.

1. Choose Edit > Preferences.
2. In the Preferences dialog, go the Presets tab.
3. In the Presets tab, click the Show Lightroom Presets Folder button. The root preset folder opens in the File Explorer.
4. In the File Explorer, navigate into the Lightroom folder.
5. Go to the link https://adobe.ly/2hUHGYa and download the config.lua file. Copy the downloaded config.lua file into the Lightroom folder mentioned in the previous step.
6. Relaunch Lightroom Classic CC.

The System Info dialog (Help > System Info) should display the config.lua flags entry as shown below:

Config.lua-Flags:

AgView.disableDirect2D = true

==

Thanks,

Sunil

[SaschaKilmer]

THIS worked for me!

[PaulSumberg]

This worked for me.

[anja_brits]

Thanks, solved my issue too

[danielbierstedt]

After struggling to find the correct folder placing the file, this is for everyone else storing settings with the catalogue: it is not the Lr folder, it is the windows settings folder:

C:\Users\{USER}\AppData\Roaming\Adobe\Lightroom