Display won't refresh with wacom pen in hover zone

[ShootingPixelsAndy]

I've just installed a brand new Wacom Intuos tablet and I'm experiencing a strange issue where lightroom won't complete a function until I lift the pen up out of the hover zone. For example, clicking the left mouse on the image would normally zoom in instantly. When I tap the pen on the image the icon changes from a magnifier to a hand but the image isn't zoomed in. I have to lift the pen away from the tablet before the zoom happens.

The same thing happens if I hit a keyboard shortcut such as "k" to create a new brush mask. If the pen is in the hover zone of the tablet nothing happens, I have to lift it up. This happens if Windows Ink is turned on or off.

I'm running windows 11, all updates installed, all drivers up-to-date. Lightroom Classic 14.2

Also worth noting everything is working correctly in Lightroom 8.2

[ShootingPixelsAndy]

Video showing the issue in action, can anyone else running Windows, LrC 14.2 and a wacom reproduce this problem?

[Rikk Flohr: Photography]

I cannot replicate this with the instructions provided. 

[ShootingPixelsAndy]

@Rikk Flohr: Photography Try this. With the pen inside the hover zone of the tablet press k to start creating a brush mask and see if the masking fly out appears.

[Rikk Flohr: Photography]

It appears. 

[ShootingPixelsAndy]

Hmm, I've done clean installs of creative cloud/lightroom and the best I can get is zoom will work until I try and open say crop or masking. At that point I need to lift the pen out of the hover zone and then zoom no longer works and I have to revert to lifting again.

I wonder if it's an issue with the tablet model/driver. I'm using an Intuos S (non Pro) and the latest driver. I used to have a Huion Kamvas 16 Pro and that worked fine.

[ShootingPixelsAndy]

I've just tried with my laptop and get the same result but if it's working with other wacom models I guess it's an issue with the Intuos S. I'll see what Wacom can suggest.

[ShootingPixelsAndy]

An update on this. The issue is the same using a Huion Inspiroy tablet as well, again on both my desktop and laptop.

[ShootingPixelsAndy · Accepted solution]

Problem solved, Bitdefender Total Security is causing the glitch. Adding the Lightroom.exe to the exceptions fixes it. I'll also report this to Bitdefender support.

[MarcoKlompalberts]

Thanks for this solution.
My old Wacom was due for replacement and I decided to go with a Huion if that would be enough for me.
I was experiencing the same problems and decided to return te Huion and buy a new Intuos Pro (M). But again, the same problem occured.
I was afraid I had to start getting used to lift my pen regularly to see any changes.

Where exactly in Bitdefender Total Security did you add Lightroom.exe?
Thanks for your help.

[ShootingPixelsAndy]

This is where I added it, hope that helps.

[MarcoKlompalberts]

Thank you.
I couldn't easily find the location in the Dutch version.
I will test it later.

[Christophe5DE8]

You saved my day!

thanks - Will open a ticked to BitDefender as well,

Exclusion must be set on ligthtroom.exe for:
Antivirus: On-acces Scan + Embedded Scripts,
Online Threat Prevention
Advanced Threat Prevention