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R
rebeccaa66869236
Participating Frequently
January 23, 2020
Question

Do I need to upgrade Lightroom 4 to access raw files?

  • January 23, 2020
  • 5 replies
  • 777 views

Hey everyone, first time poster. I've got Lightroom 4 but when I try to import raw (ARW) files from my Sony A6300 I get the error message "The file is not recognized by the raw format support in Lightroom (1)

 

I've searched the forum and tried to update Camera RAW and downloaded the DNG converter to no avail (when I try to install DNG converter I get the error that the file has been damaged and I should send it to trash).

 

My question is, is there something I'm missing? Is there something else I can do to fix this or am I going to have to upgrade my version of Lightroom? If I have to upgrade, is it easy to import my existing catalogue?

 

Thanks!

This topic has been closed for replies.

5 replies

JP Hess
JP Hess
Inspiring
January 23, 2020

It is only possible to use the Copy as DNG option if the version of Lightroom is already capable of reading the native raw files. Lightroom 4 is too old to read the native raw files from that camera.

 

What operating system are you using?

    R
    rebeccaa66869236Author
    Participating Frequently
    January 23, 2020

    Thanks Jim, I've downloaded another version of DNG Converter and that seems to have done the trick. I've got a big trip coming up so I'll upgrade my version of Lightroom when I get back from there 🙂

    M
    Michel da Conceição dos Santos
    Participant
    January 23, 2020
    speak portuguese please
    Ricky336
    Community Expert
    Ricky336Community Expert
    Community Expert
    January 23, 2020

    Or, when using the import window, can't you copy as DNG? Have you tried this?

     

      R
      rebeccaa66869236Author
      Participating Frequently
      January 23, 2020

      Tried that from the beginning, but I still get the error that the file type isn't recognised by Lightroom 😞

      99jon
      99jon
      Legend
      January 23, 2020

      Did you install the latest version of DNG Converter?

      It should be possible to convert a whole folder of ARW files.

      https://helpx.adobe.com/photoshop/using/adobe-dng-converter.html

       

        R
        rebeccaa66869236Author
        Participating Frequently
        January 23, 2020

        Unfortunately whenever I download the DNG Converter and then try to install it, I get the error "DNGConverter_12_1.dmg is damaged and can't be opened. You should move it to the Trash."

         

        😞

        99jon
        99jon
        Legend
        January 23, 2020

        Try downloading DNG Converter 11 which also supports your camera files. Let us know if that makes any difference.

        https://supportdownloads.adobe.com/detail.jsp?ftpID=6743

          Akash Sharma
          Akash Sharma
          Legend
          January 23, 2020

          Hi there,

           

          The Sony A6300 was first supported in Lightroom 6.5. 

          Please upgrade to latest version of Lightroom or use DNG converter to convert your raw files to dng as mentioned in https://www.adobe.com/in/products/dng/

           

          Migrating your current Lightroom catalog is very easy. See https://helpx.adobe.com/in/lightroom-classic/help/create-catalogs.html#upgrade_a_catalog

           

          Regards,

          Akash

            R
            rebeccaa66869236Author
            Participating Frequently
            January 23, 2020

            Thanks Akash. Whenever I download the DNG Converter and then try to install it, I get the error "DNGConverter_12_1.dmg is damaged and can't be opened. You should move it to the Trash."

             

            Looks like I need to upgrade! Or, any ideas how to fix the above error?

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