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Hi, I paid for Adobe Ligthroom 6.14 and would like to download it. How to do it? This is a lifetime license so I should be able to download installer. How to contact customer support in that case? Virtual assistant is advising me method that doesnt work. My copy is registered in Adobe.
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You can download LR 6.14 from Web Archive:
I don't know will you be able to activate or not, not sure how far Adobe went with ending support - activation servers may be down as well.
Do not bother checking links from Prodesigntools posted above - they do not host anything, just redirecting to Adobe servers, so it will not be there the same moment Adobe deleted it.
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Lightroom 6.14 support ended 12-31-23 so the download is no longer available
https://helpx.adobe.com/lightroom-classic/help/lightroom-6-end-of-support.html
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but how they can do that? it's breaking a license, license is a contract between me and Adobe. Im the owner of lifetime access. shouldnI escalate that to some Institutions representing customers? what if they did the same but just lets say year after I bought it (which is not my case, just an example)? Its like taking money for nothing.
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As is typical across the industry, the software license is for usage. Not support, not access. Just the right to use it. The license means you can use it forever, but it doesn’t extend to getting lifetime support. It is no different than buying a car or a refrigerator: You have the right to use it forever, but the companies are under no obligation to provide remedies forever. After a certain number of years they will stop stocking the spare parts.
If you look at the license for almost every commercial software title from almost any company, priced from $5 to $500 and up, most licenses have this type of wording (the quote below is from the current Adobe Terms of Service…
9.1 Unless stated in the Additional Terms, the Services and Software are provided “AS-IS.” To the maximum extent permitted by law, Adobe, its affiliates, and third-party providers (“Covered Parties”) disclaim all warranties, express or implied, including the implied warranties of non-infringement, merchantability, and fitness for a particular purpose. The Covered Parties make no commitments about the content within the Services. The Covered Parties further disclaim any warranty that (A) the Services and Software will meet your requirements or will be constantly available, uninterrupted, timely, secure, or error-free; (B) the results obtained from the use of the Services and Software will be effective, accurate, or reliable; (C) the quality of the Services and Software will meet your expectations; or (D) any errors or defects in the Services and Software will be corrected.
The license is not broken because those are the terms agreed to by both parties, it says they do not warrant that “the software will be…constantly available.” You will see the same legal language in the terms for software by Apple, Microsoft, etc. And in the terms of competing software. Even some free software has those terms, so that a programmer working for free does not have to shoulder the burden of supporting a certain old version forever.
I am sympathetic to the problem, and I know what I am writing is not helpful in getting an installer, but…
…any time you get a disk or download of software that is important, keep an archived copy of it around. If it’s that important, always know how you are going to reinstall it if something goes wrong with the computer, where the installer is, etc. This is the only way to operate under terms like those, which are, as I said, part of almost every software you use. And it is especially important if the software is used for a business where any downtime comes at a high cost. Always have a way to recover.
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so what should I do now? I have useless service key? my product was registered in Adobe, they didnt inform me that download will stop working. Should I start looking for the exact license text that I had? Makes no sense for me, is only pushing me to pay more for their product and thats it. I dont expect support fixing bugs etc. Its about being able to use the product I paid for.
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This is at your own risk: you can find download links on this forum: https://www.lightroomqueen.com/community/threads/lightroom-6-14-download.43743/
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…any time you get a disk or download of software that is important, keep an archived copy of it around. If it’s that important, always know how you are going to reinstall it if something goes wrong with the computer, where the installer is, etc. This is the only way to operate under terms like those, which are, as I said, part of almost every software you use. And it is especially important if the software is used for a business where any downtime comes at a high cost. Always have a way to recover.
By @Conrad_C
Yeah, right.
So the customer is even guilty now.
Look, Adobe made everything possible to make things harder for customers to have offline backups of their software.
One real example.
Photoshop 2021 or newer require SSE4.2 instructions from CPU which is not available on all hardware platforms, so some people are staying on Photoshop 2020 because of this.
How can they make an offline installer to keep for themselves in case Adobe will decide it is too old and will remove it from Creative Cloud, taking into account that it installs from cloud?
The only official way is by using Creative Cloud for Teams, wich is obviosly not available for individuals.
So it's not customers, it's Adobe's attitude to push everyone into cloud and enforce to use latest versions.
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Also you should realize that even if you find the installer (it is available from some non-Adobe websites), it will not work on newer computers with newer versions of the operating system. On windows there are tricks to make it work, on newer Macs it simply won't install at all.
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understood but not my case, Ive upgraded mainly disk and ram
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You should still be able to download LR6.14 from this link: https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html#more-61627
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You should still be able to download LR6.14 from this link: https://prodesigntools.com/adobe-lightroom-6-cc-direct-download-links.html#more-61627
By @Jim Wilde
Obviously, you didn't try that link, which does not work any more to provide the download file. A few days ago, @John R Ellis posted a link the Internet Archive, which at the time appeared to work. I suggest the OP search for it.
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Unfortunately LR 6.14 is no longer available via the Prodesigntools links either.
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You can download LR 6.14 from Web Archive:
I don't know will you be able to activate or not, not sure how far Adobe went with ending support - activation servers may be down as well.
Do not bother checking links from Prodesigntools posted above - they do not host anything, just redirecting to Adobe servers, so it will not be there the same moment Adobe deleted it.
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thanks a lot FSt0p, it went well: I was able to download it from a web archive, install and activate without any problems. I will backup that installer for sure.