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Dr233714926ahf
Participant
February 28, 2022
Question

Downloading my files

  • February 28, 2022
  • 3 replies
  • 788 views

I am getting emails saying that I need to download my files within 7 days or they will be deleted.

So I install "Lightroom downloader" which also installs lightroom and creative cloud (camel.. nose... tent...)

And the downloader says "no library found"..

 

So is it not finding my files for some reason, or are there no files to find?

 

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
February 28, 2022

The EMail (Adobe ID) in the message you were sent is the Email you need to use when logging into the Downloader. If they match you will see your library if any. If you enter a different Adobe Id, it may not show you anything. 

Rikk Flohr: Adobe Photography Org
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Dr233714926ahfAuthor
Participant
February 28, 2022

Yup, they match.

 

D
Dr233714926ahfAuthor
Participant
February 28, 2022

Posted it twice now, and it's been removed twice.

 

dj_paige
dj_paige
Legend
February 28, 2022

Maybe because its not about Lightroom Classic, and this is the Lightroom Classic forum where such discussions are out of place and off topic.

dj_paige
dj_paige
Legend
February 28, 2022

Are you using Lightroom Classic? Or some other version of Lightroom? Please be specific.


Can you also please provide the exact text of the e-mail?

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Dr233714926ahfAuthor
Participant
February 28, 2022

I was using LR classic. IDK what version it re-installed with the "downloader' and creative cloud.

 

 

 

Email follows

We’re reaching out again to remind you that because you haven’t had a subscription that includes cloud storage in over a year, your Lightroom cloud content will be marked for permanent deletion in 7 days.

We know how important your photos, videos, and other content* are and want to be sure you carefully consider your options:
1. If you’d like to avoid the deletion and have us continue to store your Lightroom content, you can purchase a plan that includes cloud storage. See options.
2. If you want to download your content for safekeeping before it’s deleted, please use the Lightroom downloader. To login, your Adobe ID is: drvonhertz@gmail.com
3. If you choose to do nothing within the next 7 days, the content on our servers associated with your Lightroom account will be deleted. (Content associated with other Creative Cloud apps won’t be affected.)
* Note: Discover posts you’ve shared publicly and any presets you’ve created won’t be affected.

Thanks,
Adobe Team
dj_paige
dj_paige
Legend
March 1, 2022

They are talking about Lightroom and not Lightroom Classic. If you use any version of Lightroom, including mobile versions (but not including Lightroom Classic) to store photos in the cloud, this is what they are talking abot.

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