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Question

Edit In Phoptoshop 2024 not working on LrC v13.3

Forum|Forum|1 year ago
May 31, 2024
2 replies
1068 views

I have been having this issue where every time I click on Edit in Photoshop, Photoshop 2024 (v25.9) opens like it should be it either shows me a blank application screen or just the home page, without opening the file I want to edit.

I have tried multiple times to uninstall and reinstall the apps to no avail. It's been bery frustrating trying to get this fixed and working.

I have included the Log file details: AdobeLogs_20240531_113010_892-win-GS.zxp

Windows

This topic has been closed for replies.

AxelMatt

Community Expert

On the first look into the System Info I don't see any issuses.

I would try to install the Studio version of the NVidia driver.

Another try is to work only with one display. Disconnect one of the displays, restart the computer and try again.

What has been changed on your system before the error occour?

The last idea of mine is to do a clean reinstallation of all Adobe software by following the steps below:

Backup all personal data, like templates, presets etc.
Uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
Then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer (don't skip this)
Reinstall the cc desktop app, https://www.adobe.com/creativecloud/desktop-app.html
Use the desktop app to install your cc programs/trials
Restore your personal data.

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Luedizer7Author

Participating Frequently

I tried this and it still doesn't work

AxelMatt

Community Expert

Sorry, but at the moment I don't have any ideas.

You can try to contact the Adobe support. Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

If you like you can also use Twitter: @AdobeCare https://twitter.com/AdobeCare

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

AxelMatt

Community Expert

Please try to reset the preferences for PS

https://helpx.adobe.com/photoshop/using/preferences.html

and reset the LrC preference file

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

If this doesn't help use the Adobe Creative Cloud Application to uninstall Photoshop. When asked, keep preferences! After this reinstall Photoshop again. If this doesn't help the nest step is to reinstall both apps Lightroom and Photoshop. Please follow the steps below:

Open the Adobe Creative Cloud Desktop Client and uninstall both Photoshop and Lightroom Classic. When asked, keep preferences!
Install Photoshop first and then Lightroom Classic. The right order is very important here!!

If this doesn't help try the reinstallation (step 2) with removing the preferences also.

There's no log file attached.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Luedizer7Author

Participating Frequently

I've tried both ways. Nothing works, I reinstalled both without keeping preferences, but the same thing still happens.

Luedizer7Author

Participating Frequently

To be Exact, this constant happens now, or it just opens Photoshop on the home page, and nothing else happens.

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