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clare_2757
Known Participant
December 3, 2024
Question

Enhance/Denoise is not working.

  • December 3, 2024
  • 2 replies
  • 1811 views

Enhance/Denoise stopped working about 3 weeks ago.  It opens and starts but the Progress Bar stops shortly after beginning to load and just stays at that point.  Finally I close it and it tells me the photo was not enhanced.  I got on the Chat and an Adobe rep told me to open Task Manager, use Run Command, find Adobe and rename Lightoom to Lightroom Classic CC7.  Doing this did not fix Enhance and other things now seem to not be working right.  

 

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.5GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Power Source: Plugged In
Built-in memory: 32440.4 MB
Dedicated GPU memory used by Lightroom: 0.0MB / 0.0MB (0%)
Real memory available to Lightroom: 32440.4 MB
Real memory used by Lightroom: 1905.6 MB (5.8%)
Virtual memory used by Lightroom: 2001.3 MB
GDI objects count: 1011
USER objects count: 3084
Process handles count: 4749
Memory cache size: 0.0MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 758MB / 16220MB (4%)
Camera Raw real memory: 757MB / 32440MB (2%)
 
Cache1: 
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB
 
Cache2: 
m:0.0MB, n:0.0MB
 
U-main: 82.0MB
 
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
Init State: GPU Unsupported
User Preference: Auto
Enable HDR in Library: OFF
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\ccarv\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\ccarv\AppData\Roaming\Adobe\Lightroom
 
 
 
 
    This topic has been closed for replies.

    2 replies

    GoldingD
    GoldingD
    Legend
    December 3, 2024

    First issue is in the following info from that LrC Sys Info you posted:

     

    Graphics Processor Info:
    Init State: GPU Unsupported
    User Preference: Auto
    Enable HDR in Library: OFF

     

    So what GPU do you have? Why does LrC not see it?

     

    • Can you state what make/model of GPU you have
    • Can you post a screenshot of LrC /Preferences/Performance
    • Can you post a screenshot of your Windows Deice Manager, with the Display Adapters expanded

     

    examples:

     

    My GPU: NVIDIA RTX 3070, 8GB VRAM, driver v566.14

     

     

     

    C
    clare_2757Author
    Known Participant
    December 3, 2024
    Below are snips with the info you are asking about - I really appreciate
    your help!!

    [image: Screenshot 2024-12-03 175215 -Lightroom Classic
    Preferences-Performance.png]
    [image: Screenshot 2024-12-03 172248 GPU 0.png]

    [image: Screenshot 2024-12-03 172431 GPU 1.png]
    C
    clare_2757Author
    Known Participant
    December 3, 2024

    Missing the device manager screen. You may have misunderstood.

     

    1. on your Windows PC, right click on the Start icon, bottom left.
    2. Left click on Device Manager
    3. If Windows compalins at you for not being the Admin, just click Ok, and the screen should appear
    4. Scroll down and expand Display Adapters (mind you if one of these adapters are having an issue, it might already be expanded)
    5. Take a screenshot of that.

     

    It might look soemthing like:

    ( note: took that image from https://www.avast.com/c-how-to-update-graphics-drivers mind you just to use a sample, that one apparently for WIN 7 so somewhat different)

    And sometimes that Integrated Display control (the Intel) can cause LrC issues (sometimes)

     

    or it might be like:

     

     Indicating something is very very wrong with that adapter, perhaps a driver

     

    And then you may want to look at:

     

    https://www.cocosenor.com/articles/windows-10/display-adapter-driver-can-not-be-installed-normally-in-windows.html

     

     


    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    December 3, 2024
    quote

    Enhance/Denoise stopped working about 3 weeks ago. ...

     

    By @clare_2757

     

    What has been changed on your system before the error occur?

     

    quote
    ...
     
    Graphics Processor Info: 
    Init State: GPU Unsupported
    User Preference: Auto
    Enable HDR in Library: OFF
    ...
     
    By @clare_2757

     

    I think that can be the problem. In the system information (as I see it's also incomplete) your graphic processor is listed as unsupported. 

    Which type of graphic card you'e buildin?

    Do you have iunstalled the recent version of the graphic device driver?  If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

     

    If you have buldin a CPU with an internal graphic processor, disable the processor internal graphic card.

    To disable use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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