Enhance/Denoise is not working.

[clare_2757]

Enhance/Denoise stopped working about 3 weeks ago.  It opens and starts but the Progress Bar stops shortly after beginning to load and just stays at that point.  Finally I close it and it tells me the photo was not enhanced.  I got on the Chat and an Adobe rep told me to open Task Manager, use Run Command, find Adobe and rename Lightoom to Lightroom Classic CC7.  Doing this did not fix Enhance and other things now seem to not be working right.  

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.5GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 32440.4 MB

Dedicated GPU memory used by Lightroom: 0.0MB / 0.0MB (0%)

Real memory available to Lightroom: 32440.4 MB

Real memory used by Lightroom: 1905.6 MB (5.8%)

Virtual memory used by Lightroom: 2001.3 MB

GDI objects count: 1011

USER objects count: 3084

Process handles count: 4749

Memory cache size: 0.0MB

Internal Camera Raw version: 17.0 [ 2043 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 758MB / 16220MB (4%)

Camera Raw real memory: 757MB / 32440MB (2%)

Cache1: 

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 

m:0.0MB, n:0.0MB

U-main: 82.0MB

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

Init State: GPU Unsupported

User Preference: Auto

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\ccarv\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\ccarv\AppData\Roaming\Adobe\Lightroom

[AxelMatt]

Enhance/Denoise stopped working about 3 weeks ago. ...

By @clare_2757

What has been changed on your system before the error occur?

...

Graphics Processor Info: 

Init State: GPU Unsupported

User Preference: Auto

Enable HDR in Library: OFF

...

By @clare_2757

I think that can be the problem. In the system information (as I see it's also incomplete) your graphic processor is listed as unsupported. 

Which type of graphic card you'e buildin?

Do you have iunstalled the recent version of the graphic device driver?  If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

If you have buldin a CPU with an internal graphic processor, disable the processor internal graphic card.

To disable use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

[GoldingD]

First issue is in the following info from that LrC Sys Info you posted:

Graphics Processor Info:
Init State: GPU Unsupported
User Preference: Auto
Enable HDR in Library: OFF

So what GPU do you have? Why does LrC not see it?

• Can you state what make/model of GPU you have
• Can you post a screenshot of LrC /Preferences/Performance
• Can you post a screenshot of your Windows Deice Manager, with the Display Adapters expanded

examples:

My GPU: NVIDIA RTX 3070, 8GB VRAM, driver v566.14

[clare_2757]

Below are snips with the info you are asking about - I really appreciate
your help!!

[image: Screenshot 2024-12-03 175215 -Lightroom Classic
Preferences-Performance.png]
[image: Screenshot 2024-12-03 172248 GPU 0.png]

[image: Screenshot 2024-12-03 172431 GPU 1.png]

[Per Berntsen]

You cannot post images when replying by email, you have to reply using a web browser.

Use the Insert Photos button in the toolbar to embed the screenshots in your post.

Library Path: C:\Users\ccarv\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat

Having the catalog in a OneDrive folder is NOT recommended, it will lead to problems.

Move the folder containing the catalog to a different location, outside of OneDrive.

Then double-click the catalog file in the File explorer to launch LrC.

[clare_2757]

[image: image.png]

GPU 0 - Intel (R) UHD Graphics 750 - Driver Date 11/7/23
GPU 1 - NVIDIA GeForce RTX 3060 - Driver Date 8/14/24

What else can I provide for trouble shooting? Thanks again.

[Per Berntsen]

In the Device manager, right click the UHD graphics, and choose Disable. LrC does not work well with multiple GPUs.

Then go to the NVIDIA website and download and install the latest driver for the RTX 3060. Your current driver is almost four months out of date. 

If you haven't already done so, move the Lightroom folder out of the OneDrive folder.

[clare_2757]

OK, working on this now!  Where should I move the Lightroom folder to?

[Per Berntsen]

You can move it anywhere, just make sure that it's outside of OneDrive.

I suggest moving it to the root of the drive, directly under C.

C:\Lightroom

[clare_2757]

Thanks very much!

[clare_2757]

Asking before vs after doing this - jsut to be clear, are you saying I should move all these files into a new folder created in the C drive?  

[clare_2757]

Is it a LRC requirement to keep all those files in the catalog dating back two years?  They are taking up a lot of space on my hard drive.

[GoldingD]

Yes, create a folder preferably at root, give it a name you like, perhaps MyLightRoom, or MyPhotos, or Lightroom, perhaps Rumpelstiltskin, just anything other than Pictures, Videos, Music, Documents, Downloads, or your Owner folder.

[clare_2757]

Got it, thanks again!

[Per Berntsen]

The Nvidia driver is here:

https://www.nvidia.com/en-us/drivers/details/235906/

[clare_2757]

Yes, I found it on the NVIDIA website and it is now installed.  Thanks!

[GoldingD]

deleted, my bad, duplicate reply. And yes, your attachments did not show up.

[clare_2757]

[GoldingD]

Missing the device manager screen. You may have misunderstood.

1. on your Windows PC, right click on the Start icon, bottom left.
2. Left click on Device Manager
3. If Windows compalins at you for not being the Admin, just click Ok, and the screen should appear
4. Scroll down and expand Display Adapters (mind you if one of these adapters are having an issue, it might already be expanded)
5. Take a screenshot of that.

It might look soemthing like:

( note: took that image from https://www.avast.com/c-how-to-update-graphics-drivers mind you just to use a sample, that one apparently for WIN 7 so somewhat different)

And sometimes that Integrated Display control (the Intel) can cause LrC issues (sometimes)

or it might be like:

 Indicating something is very very wrong with that adapter, perhaps a driver

And then you may want to look at:

https://www.cocosenor.com/articles/windows-10/display-adapter-driver-can-not-be-installed-normally-i...

[clare_2757]

[GoldingD]

Assuming that your GPU is not bad, and that Windows can use it

You may want to disable  the Intel UHD Graphics  750 in the Device Manger.

see:

• https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

[clare_2757]

OK, I will read this - it seems odd that this just happened recently.  Right before this happened, I was runnning out of room on the C drive and removed some apps that I thought were not needed/not being used.  I wonder if I removed something important by mistake.  To make more room on the C drive I moved the photos (moved within LRC) to an external drive which seems to have worked.  Also, now that I made that change advised by the tech person, none of my edits are saving in LRC.  When it rains, it pours I guess.  I will keep trying 🙂

[KenMacD123]

I've been following several conversations on this topic as DeNoise also stopped working for me. I have made no changes to my computer or the types of RAW files. After pressing "DeNoise", the window displays a blank screen, but lets you view the original "noisy" file. Unfortunately, I cannot save the file and a DNG is not created.

Enough people have raised this issue that I would expect Adobe to have started researching the problem rather than continually throwing it back to the users to determine what they have done wrong.

On a side note, manual denoise (example : luminace) seems to work. But not the new fancy AI Auto DeNoise.

[Aleke]

Hey @KenMacD123!

I totally understand your frustration. Could you share your System Info with us? That would really help us research this issue. You can find it by going to Help > System Info. Just copy the info to a text file and attach it here.

Thanks a lot!

Alek