Skip to main content
H
hpdorn
Participant
February 13, 2019
Answered

Enhance Details: black images

  • February 13, 2019
  • 7 replies
  • 2262 views

When using the new Enhance Details feature, the result is always a completely black image.

There is no error message and Windows 10 is up to date. (Build 17763.292).

Are there any other requirements for this feature?

This topic has been closed for replies.
Correct answer 99jon

This is a known issue affecting some customers, but not all. The Adobe engineers are investigating. I suggest you add your details to the link below. You will then get a notification when a fix becomes available.

Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

7 replies

billbyrnes@live.com
billbyrnes@live.com
Inspiring
February 17, 2019

I am getting a completely black image, Win 10 64 Pro, all latest updates installed. nVidia GTX 690 video card.

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

GoldingD
GoldingD
Legend
February 17, 2019

billbyrnes@live.com  wrote

I am getting a completely black image, Win 10 64 Pro, all latest updates installed. nVidia GTX 690 video card.

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

[This is a public forum, not Adobe support, please do not post personal information]

Go to:

Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

And click on the Me To button.

include your system information

Thus let’s the Adobe Engineers see it

Akash Sharma
Akash Sharma
Legend
May 14, 2019

Hi All,

We are happy to announce the release of Lightroom Classic 8.3 which should fix the issue related to black preview(after final render) in Enhance details feature.

To update Lightroom Classic to 8.3, click "Update" in the Creative Cloud desktop app next to Lightroom Classic.

More detailed instructions for updating

https://helpx.adobe.com/creative-cloud/help/update-app.htmlThis update includes new features and bug fixes to some of the top customer reported issues.

What’s new and fixed

https://helpx.adobe.com/lightroom/help/whats-new.htmlRead more about the Lightroom Ecosystem May release on the Adobe Blog.

May Lightroom Releases

Please update to latest version of Lightroom Classic and  let us know in case you continue to face this issue.

Thanks,

Akash Sharma

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
February 16, 2019

I've found a temporary fixup here (posted by Wes Aslin): Camera Raw/Lightroom: Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

You have to forced Lightroom to use OpenGL instead of Direct X

Goto site Lightroom Classic CC crashes on exit | Windows​ and  see Step 2 on this site.

I'm working with an Quadro K2000 graphic card and Windows 10 (version 1809). I've installed the latest driver (version 418.81) too.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    GoldingD
    GoldingD
    Legend
    February 14, 2019

    NVIDIA DRIVER?

    Lots of people (not all) having this issue have older GPU cards, lots of these being NVIDIA, I happened upon the NVIDIA drivers download page this morning while checking another members driver version, and low and behold some new ones as of yesterday.

    If you have  a NVIDIA GPU you may want to go over to Drivers | GeForce  and check. No idea if this is because of LR Classic CC v8.2.

    Reminder; Just another user not from Adobe

    J
    john27rg
    Participating Frequently
    February 14, 2019

    Thanks for this. My NVIDIA driver was not up to date. Unfortunately, even after updating and a restart I still get the same black screen issue. But no doubt this is one part of the puzzle.

    J
    john27rg
    Participating Frequently
    February 14, 2019

    I have this issue too for both Canon 6D and Fuji X100T files that LR converted to DNG. Windows 10, all up to date.

    99jon
    99jon
    Legend
    February 14, 2019

    This is a known issue affecting some customers, but not all. The Adobe engineers are investigating. I suggest you add your details to the link below. You will then get a notification when a fix becomes available.

    Even though you have updated the OS it may be that older hardware is not compatible with the fairly new technology. This feature uses CoreML (mac) and WInML (windows). In the meantime you may wish to check that drivers for your video card are up to date.

    When you go to the link don’t forget to click the “Me Too” button which is how Adobe tracks importance.

    Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

      helensotiriadis
      helensotiriadis
      Participating Frequently
      February 13, 2019

      Yep. Me too. Adobe support accessed my computer for quite a while and determined that every aspect of my system is up-to-date.
      But I'm getting a black DNG.

      ccs77
      ccs77
      Participant
      February 13, 2019

      Yes. All black image here also.

      Windows 10

      Build 17763.316

      Version 1809

      Ian Lyons
      Community Expert
      Ian LyonsCommunity Expert
      Community Expert
      February 13, 2019

      Best place to raise your issue is Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

      as already explained by 99Jon earlier in thread

        J
        john27rg
        Participating Frequently
        February 14, 2019

        Why would I join a non-official forum to report things to Adobe?

        99jon
        99jonCorrect answer
        Legend
        February 13, 2019

        This is a known issue affecting some customers, but not all. The Adobe engineers are investigating. I suggest you add your details to the link below. You will then get a notification when a fix becomes available.

        Enhance Details broken - All-black preview and final render | Photoshop Family Customer Community

          W
          walterono
          Inspiring
          February 13, 2019

          I do and getting back images and my Windows 10 system is completely up-to-date. Is this feature supposed to work on RAW files which have been converted to DNG files?

          W
          walterono
          Inspiring
          February 13, 2019

          Sorry -  I am getting black images ...

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices