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Paul Conroy
Inspiring
February 14, 2019
Answered

Enhance Details - LR CC Classic - Feb 2019 Update

  • February 14, 2019
  • 4 replies
  • 1480 views

Just updated CC to Feb 2019 release, and subsequently the Windows 10 OS to Oct 2018 release.  On trying the new enhance details feature, it builds a new DNG but shows nothing but a black image. I've tried all sorts of different RAW files from different cameras (canon/nikon) and get the same issue.  Anyone else experiencing this issue and managed to find a work around?

(Moved to Lightroom Classic forum by Moderator)

    This topic has been closed for replies.
    Correct answer 99jon

    This is a known issue affecting some customers, but not all. The Adobe engineers are investigating. I suggest you add your details to the link below. You will then get a notification when a fix becomes available.

    Even though you have updated the OS it may be that older hardware is not compatible with the fairly new technology. This feature uses CoreML (mac) and WInML (windows). In the meantime you may wish to check that drivers for your video card are up to date.

    https://feedback.photoshop.com/photoshop_family/topics/enhance-details-broken-all-black-preview-and-final-render

    4 replies

    PixelPurfect
    PixelPurfect
    Inspiring
    March 2, 2019

    Add me to the list of those who are so weary of Adobe's updates that I waited two months to upgrade to 2019.  I ended up having to reinstall Imagenomics and NIK and the "new" enhanced detail doesn't work at all even after the one hour windows 1809 update.

    Some new features should be kept secret.  smh

    Akash Sharma
    Akash Sharma
    Legend
    May 14, 2019

    Hi All,

    We are happy to announce the release of Lightroom Classic 8.3 which should fix the issue related to black preview(after final render) in Enhance details feature.

    To update Lightroom Classic to 8.3, click "Update" in the Creative Cloud desktop app next to Lightroom Classic.

    More detailed instructions for updating

    https://helpx.adobe.com/creative-cloud/help/update-app.htmlThis update includes new features and bug fixes to some of the top customer reported issues.

    What’s new and fixed

    https://helpx.adobe.com/lightroom/help/whats-new.htmlRead more about the Lightroom Ecosystem May release on the Adobe Blog.

    May Lightroom Releases

    Please update to latest version of Lightroom Classic and  let us know in case you continue to face this issue.

    Thanks,

    Akash Sharma

    A
    Anglisani
    Inspiring
    February 14, 2019

    dear friends

    i have the same issue, with a pc but with another when i try to use the "enhance detail" command, LR write an error that said Window 10 is not updated, but its not true, i have done some reboot and update all the video driver but the features does not function

    could you suggest me something in order to solve the problem?

    thanks

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      February 14, 2019

      You must have Windows 10 Version 1809 installed to use Enhance Details.

      Verify that you have version 1809 installed (Settings > System > About). Not everyone does despite Windows Update reporting that Windows is up to date.

      A
      Anglisani
      Inspiring
      February 14, 2019

      you are right, windows update says that the system is update but the latest version is 1803.... and it does not find any other update...

      i don't know why..

      99jon
      99jonCorrect answer
      Legend
      February 14, 2019

      This is a known issue affecting some customers, but not all. The Adobe engineers are investigating. I suggest you add your details to the link below. You will then get a notification when a fix becomes available.

      Even though you have updated the OS it may be that older hardware is not compatible with the fairly new technology. This feature uses CoreML (mac) and WInML (windows). In the meantime you may wish to check that drivers for your video card are up to date.

      https://feedback.photoshop.com/photoshop_family/topics/enhance-details-broken-all-black-preview-and-final-render

      P
      Paul ConroyAuthor
      Inspiring
      February 14, 2019

      Thanks Jon.  My rig is less than 18 months old and I spent all day updating the firmware/drivers etc after the windows update screwed everything up.  I'll add my name to the list as suggested.  Cheers  Paul

      P
      Paul ConroyAuthor
      Inspiring
      February 14, 2019

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