Error 16 - Can't open Lightroom

Forum|Forum|9 years ago
February 5, 2017
3 replies
10595 views

I went to open Lightroom to finish a job and I get an error saying it's a configuration code and that I've got an "Error 16". It's telling me to uninstall and reinstall the app, however, I'm in the middle of a large job and can't afford to lose the work I've put into it already. I guess I have two questions...

If I uninstall/reinstall, will I lose my work? I've culled and have edited about 800 photos due for a wedding. I haven't exported them yet.

My second question is this:

When looking for support on here, I found this post: Configuration error in Adobe Creative Cloud When I went to follow the steps for the mac OS, I've had to stop due to not having an "SLStore" file in my library... I've searched around but haven't found anything remotely close to it. If anyone has any ideas, please let me know! I'm operating a mac OS X version 10.9.5 and am attempting to open Lightroom CC.

Thanks!

Tricia

This topic has been closed for replies.

Correct answer gener7

i have experienced Error 16 on my Mac, and one idea to try is to open Terminal and copy/paste this command:

sudo chmod -R 777 /Library/Application\ Support/Adobe

Press Enter, and if asked, enter your password. You won't see the usual dots and the cursor won't move, but enter it anyway.

Since the SLstore is there it will correct that for you. The command fixes the permissions for everything in the folder.

axmelissarios1

Community Manager

Hey TJam10, edb70746493, and philbast!

Here's more information about Error 16 from this help document: Configuration error in Adobe Creative Cloud.

Please let us know if you still have issues with this error by replying back to this thread.

Thanks,

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

B

Bassema

Participant

I checked Malissa's suggested link, Configuration error in Adobe Creative Cloud, but it was not helpful because I could not find the SLStore and the Adobe PCD folders in Library/Application Support/Adobe/. So that was a non-starter. The folders might have disappeared with the last uninstall!

I am using LR6 on my Mac Pro and not through Creative Cloud. I got error 16 several times and would really like to find a solution. The last time was within the last 2 weeks and again today.

Any suggestions?

gener7

Community Expert

Did you try the Terminal fix I gave in the first reply?

E

edb70746493

Participant

Sierra 10.12.3 I logged into Creative Cloud app on my desktop. Noticed there were updates for Lightroom. Error 16 went away after installing updates. fyi.