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pasternaklovesyou
Known Participant
October 18, 2023
Question

Error and missing photos after opening on Windows catalog created on Mac

  • October 18, 2023
  • 1 reply
  • 1035 views

After upgraiding to v13 I can't work in catalog with smart preview what my client send to me created on his Mac.

Smart previews are missed and with errors.

I'm using last Windows 10

Hope that bug will be fixed ASAP

What can I do now?

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    1 reply

    Sean McCormack
    Community Expert
    Sean McCormackCommunity Expert
    Community Expert
    October 18, 2023

    Mac and PC address drives differently. This is an OS level thing, not Lightroom directly and doesn't qualify as a bug. 

     

    You'll need to go to a folder on the drive (click the white triangle in the Folders panel on the drive)  and choose 'Find Missing Folder' from the Right Click menu. 

     

    From there connect it to where it is on the Mac. Faster if there was one parent folder. You may need to reconnect many folders. 

     

     

    Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
      P
      pasternaklovesyouAuthor
      Known Participant
      October 18, 2023

      The thing is that catalog are created on Mac with smart previews, worked on PC.

      But after upgrade to v13 it doesn't work.

      I have no original photos. on;y catalog with smart preview. It's waht exactly a lot of people work

      Sean McCormack
      Community Expert
      Sean McCormackCommunity Expert
      Community Expert
      October 18, 2023

      Ah.. I'm being dumb. You're expecting to see the Smart previews.. 

      Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.
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