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Error and missing photos after opening on Windows catalog created on Mac

Explorer ,
Oct 18, 2023 Oct 18, 2023

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After upgraiding to v13 I can't work in catalog with smart preview what my client send to me created on his Mac.

Smart previews are missed and with errors.

I'm using last Windows 10

Hope that bug will be fixed ASAP

What can I do now?

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Mac and PC address drives differently. This is an OS level thing, not Lightroom directly and doesn't qualify as a bug. 

 

You'll need to go to a folder on the drive (click the white triangle in the Folders panel on the drive)  and choose 'Find Missing Folder' from the Right Click menu. 

 

From there connect it to where it is on the Mac. Faster if there was one parent folder. You may need to reconnect many folders. 

 

 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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The thing is that catalog are created on Mac with smart previews, worked on PC.

But after upgrade to v13 it doesn't work.

I have no original photos. on;y catalog with smart preview. It's waht exactly a lot of people work

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Ah.. I'm being dumb. You're expecting to see the Smart previews.. 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Look in the Catalog folder and check that there are Smart Previews there. Are there also Previews? 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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Catalog include all of smart previews what photographer create, but it can't be viewed or edited on PC after upgaiding to v13 (both Mac and PC was upgraded)

I find opportunity to open it on Mac and it works, but not on PC (on v12 there was no problems with that)

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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Nothing shows in Develop either (as that's where the Smart Previews work-which I know you know)?

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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Community Expert ,
Oct 18, 2023 Oct 18, 2023

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What I think is happening is that when Lightroom upgrades a catalog, it upgrades the previews cache and the smart preview database and moves it from the previous version.

Who updated this catalog, you or the client? The client may need to send you an updated catalog. I wish I had a way to test this to confirm for you. 

 

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

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Explorer ,
Oct 18, 2023 Oct 18, 2023

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Client send me v13 catalog.

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LEGEND ,
Oct 18, 2023 Oct 18, 2023

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And that error message

111.png

 

matches what one could expect based on the ! mark in a circle on each thumbnail. 

 

11.pngAre the previews corrupt?

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