I am trying to install update to LR Classic and I keep getting error code 127 - unable to extract files. Retry does not help, and I don't know how to do the following suggested for my Mac running Catalin 10.15.1 Do the following: Check permission on adobetemp folder located at [Win] <system drive>/adobetemp or [macOS] <system drive>\adobetemp. Disable the antivirus on your system Suggestions and help appreciated! {Thread renamed by moderator}

Participant

Question

Error Code 127 try to update Lightroom Classic - macOS Catalina 10.15.1

Forum|Forum|6 years ago
January 14, 2020
3 replies
4175 views

I am trying to install update to LR Classic and I keep getting error code 127 - unable to extract files. Retry does not help, and I don't know how to do the following suggested for my Mac running Catalin 10.15.1

Do the following:

Check permission on adobetemp folder located at [Win] <system drive>/adobetemp or [macOS] <system drive>\adobetemp.
Disable the antivirus on your system

Suggestions and help appreciated!

{Thread renamed by moderator}

This topic has been closed for replies.

surabhigup

Participant

I am having the same issue. Error 127. Trying to update Lightroom Classic on Catalina 10.15.7. I cant find the adobe temp folder. I have tried restarting computer multiple times and also creating new admin account on mac. Please help!

Sahil.Chawla

Adobe Employee

Hi there,

As you're getting error code 127 whilte trying to update Lightroom Classic, it seems that there is a permissions issue on the computer.

Could you try creating a new user account with adming rights and let us know if you face this issue on the new user account? Please check the steps here: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac

Regards,
Sahil

C

calrAuthor

Participant

I did exactly as you suggested and also shutdown computer (again) and
upgraded operating system. That seems to have resolved the issue without
signing into the new account I created. All appears to be ok now.

Thank you,
Carol

DdeGannes

Community Expert

good to see that you got it sorted out and thanks for posting the results.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

dj_paige

Legend

Google for "Error Code 127" turns up lots of advice.

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