Error Message Server Busy During Startup

Forum|Forum|11 years ago
July 21, 2014
33 replies
70164 views

During LR startup I get a Server Busy Window that says

This action cannot be completed because the other program is busy. Choose switch to to activate the busy program and correct the problem.

This does correct the problem but why is this necessary and how to I get rid of the error during start up?

Correct answer photoguy815

A fix to Lightroom's “Server Busy Error” on a Windows 7 64 bit computer:

I see in the discussion threads there are a LOT of frustrated people over this Server Busy issue, so I hope this helps someone. This is what Adobe tech support had me do, which fixed my problem. I got through on the phone right away, and the fix took no longer than 20 minutes to determine, with the support person remoting into my computer.

I already had Lightroom 5.6 installed through my Creative Cloud subscription, and it had worked for a few weeks for me, although with increasing problems with the Server Busy box popping up. I was able to get rid of it by switching to Switch and Retry, but eventually it locked me out entirely.
Tech Support told me the problem was a permissions issue.
Try the following and see if it solves your problem:
- In C:\Program Files (x86)\Common Files\Adobe, find the SL Cache folder and move it to your Desktop.
- In C:\ProgramData\Adobe, find the SL Store folder and move it to your Desktop.
- R Click on your Lightroom icon and “Run as Administrator”.
- If it opens correctly, that shows it is working now.
- Close Lightroom and reopen the application normally.

At this point I was good to go again. 9/17/14

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photoguy815Correct answer

Participant

A fix to Lightroom's “Server Busy Error” on a Windows 7 64 bit computer:

I see in the discussion threads there are a LOT of frustrated people over this Server Busy issue, so I hope this helps someone. This is what Adobe tech support had me do, which fixed my problem. I got through on the phone right away, and the fix took no longer than 20 minutes to determine, with the support person remoting into my computer.

I already had Lightroom 5.6 installed through my Creative Cloud subscription, and it had worked for a few weeks for me, although with increasing problems with the Server Busy box popping up. I was able to get rid of it by switching to Switch and Retry, but eventually it locked me out entirely.
Tech Support told me the problem was a permissions issue.
Try the following and see if it solves your problem:
- In C:\Program Files (x86)\Common Files\Adobe, find the SL Cache folder and move it to your Desktop.
- In C:\ProgramData\Adobe, find the SL Store folder and move it to your Desktop.
- R Click on your Lightroom icon and “Run as Administrator”.
- If it opens correctly, that shows it is working now.
- Close Lightroom and reopen the application normally.

At this point I was good to go again. 9/17/14

S

SerenaH

Participant

Thank you photoguy815. I spent at least 45 mins. chatting online with support, and had to leave. No resolution. Came back this afternoon, searched and found this. Works great. Hope it continues!

R

RealJan

Participant

I also have been getting these messages for the past 3 or 4 weeks. Usually it happens when I start LR (I'm currently running LR 5.5 under Windows 7 Ultimate). So far it hasn't stopped me from using LR, after clicking on Switch to... or Retry. It's annoying, and scary too, because I have a large catalog,

D

DavePinMinn

Inspiring

On my system, once I got the popup I couldn't get rid of it. Hitting cancel or retry indefinitely had no effect. I'd have to bring up the task manager and kill the Lightroom process, then kill the popup process...

I finally clobbered Lightroom and reinstalled it. BUT, I've also been having bizarre and problematic things happen with CC - NOTHING will install from the application manager - everything throws either a 205 error or an A12E5...... I finally resorted to finding the links to Photoshop, Lightrooml, Application Manager, Extension Manager, and so on, and installing them manually.

Before I started clobbering software, I looked at processes. I had

3 Adobe CEF Helper processes

AdobeIPCBroker.exe

After the reinstall of Lightroom, the first time it started it told me the "Develop module is disabled" and that I'd have to renew my membership. Rebooted the system, restarted LR, and it stopped complaining......

And processes now include:

3 Adobe CEF Helper processes

AdobeIPCBroker.exe

Creative Cloud.exe

I do NOT recall any Creative Cloud process when I was getting the error...

I have NO idea if the two things are related, and frankly, CC is so screwed up at this point that I'm not about to shut down anything, start up anything, upgrade anything or do anything that may cause me to be unable to get work done.

You might try starting Creative Cloud, or make sure it's already running and see if that makes any difference.

In truth, although this isn't an "official" Adobe support component, I'm more than a little appalled that nobody from Adobe that's involved/responsible for some of this software has bothered to get involved in this problem. But, I believe it goes back to the "who hates adobe" topic... As has been said - they've now got a guaranteed pipeline of income, whether they improve the products, correct major problems, or provide decent support or not... I don't know if Adobe support was off-shored BEFORE CC, but it sure seems to be now...

SteveRuddyAuthor

Known Participant